Clay Cooley Volkswagen of Park Cities - Service Center

Asian is a great service advisor! Oil change and inspection took longer than expected with an appointment but all good! Oil change and inspection took longer than expected with an appointment but all good! More

Reasonable and competitive pricing on service. Professional staff. Thank you for having a Military discount. Professional staff. Thank you for having a Military discount. More

The girl who helped me was very friendly, in general everything was very good, Excellent service everything was very good, Excellent service More

Service was outstanding. Michael always provide outstanding service. He is a great asset to your service department. Michael always provide outstanding service. He is a great asset to your service department. More

I had a recall email from your dealership, so I made an online appointment with a comment on the form which said "please call me to explain the details of the recall". Nobody called me. When I came to th online appointment with a comment on the form which said "please call me to explain the details of the recall". Nobody called me. When I came to the dealership they told me that there were no parts released yet, so they updated my engine firmware instead. Still no details about the recall, no one knew anything. More

They keep my V. W. driving like when we bought it in 2011.. Looks like no one has ever sat in it.. LoL the outside is like new .Over 20 yr. customer.. Mrs.Henderson W. driving like when we bought it in 2011.. Looks like no one has ever sat in it.. LoL the outside is like new .Over 20 yr. customer.. Mrs.Henderson 2024 More

Zero. This is the worst VW service I have ever had in the 25+ years of owning various VWs. My Eos transmission failed on a Saturday, I towed it to this de This is the worst VW service I have ever had in the 25+ years of owning various VWs. My Eos transmission failed on a Saturday, I towed it to this dealer (nearest dealer from where the car was stranded) and have regretted it. parts.vw.com has the Mectron Part number 02E325025ALZ5L MRSP as $1564.88, on sale for $1408.39 but this dealer charged $1933.95. Tommy (Service manager) explained it as "that's MSRP, it doesn't say we can't charge more". Asian (Service Advisor) said that's not the retail price. I asked what she thought MSRP stood for. I had an estimate Monday afternoon, and I left voicemail and text - no reply. Tuesday afternoon, the parts were yet to be ordered and nothing was done on the car. If you work with one advisor, no one else on the planet will lift a finger to help. They do not work as a team. Terrible experience. I've owned VWs for 25+ years they this is the first time I've ever been pissed off enough to find out the Volkswagen Care line is 1-800-822-8987 to report them. More

Terrible customer service! Tried giving this location a second chance but it was a huge mistake! Took my vehicle to get serviced for a couple of things (oil change, headlight i Tried giving this location a second chance but it was a huge mistake! Took my vehicle to get serviced for a couple of things (oil change, headlight issue, and braking issue) on 01/19 and our service advisor, Asian Craven for some reason could not pull up our VW Drive Easy Program (but one of the finance employees could). We needed one of our running daytime lights replaced and she said the program most likely would not cover it, she wasn’t sure warranty would cover it and we would most likely have to pay for it. The pricing for service at this location is higher than other places. This specific service advisor seemed as if she did not know what they offered. We decided to not get our vehicle serviced here and went to another location we have previously used after our first bad experience here and they were able to pull up our program without a problem, the whole headlight was replaced under warranty and their service price was reasonable and they had amazing customer service! I will never be using Clay Cooley Volkswagen of Park Cities again and will not be recommending this dealership at all. More

Bought some parts for my VW from Cooley VW. It took way longer than they promised for the parts to come in. They didn't call me when they arrived. When I got there to pick up the parts, it took It took way longer than they promised for the parts to come in. They didn't call me when they arrived. When I got there to pick up the parts, it took quite a while to find them. I asked if someone could show me how to put these exterior parts on the car but they said they were too busy (looking at their phones). I spent over $400. The dealership went way downhill when it transferred to Cooley ownership. More

Very poor diagnostic skills, like backwoods mechanics they replace parts w/o having understanding of bigger picture. At best hacks and at worst bait and switch scammers, though it's probably something in they replace parts w/o having understanding of bigger picture. At best hacks and at worst bait and switch scammers, though it's probably something in the middle. Normal maintenance probably ok but I wouldn't recommend this dealer for diagnosing more complex issues. More