Clay Cooley Volkswagen of Park Cities - Service Center

Very helpful service department. Took my VW Jetta Sportwagen in due to a failed AC compressor. Fernando helped me out significantly by dealing with my parts warranty. The compressor Took my VW Jetta Sportwagen in due to a failed AC compressor. Fernando helped me out significantly by dealing with my parts warranty. The compressor was fixed quickly and all dealings with the warranty folks were handled by AutoNation. I even got to drive an excellent loaner while my car was in the shop. Overall I am very satisfied with my experience. Thank you! More

Service is quick, fare, and the people care. Each time I am in (3 VW's) for simple to more complex repairs or parts, the team is helpful, quick to assess and set proper expectations, and they see Each time I am in (3 VW's) for simple to more complex repairs or parts, the team is helpful, quick to assess and set proper expectations, and they seem to really care. They seem to act as a team. More

Warning: AutoNation Park Cities wrecked my new car Warning: AutoNation Park Cities wrecked my car while doing scheduled maintenance. Then they lied to me about what had happened to the car, told me ove Warning: AutoNation Park Cities wrecked my car while doing scheduled maintenance. Then they lied to me about what had happened to the car, told me over phone it was just a scratch. They took my new car off the premises, without letting me know and had an accident with it. They blamed a contractor that I didn't even know existed; concealed the identity of the person who wrecked my car and the location. Didn’t apologize and told me my car was drivable to go back home and come back Monday when it was more convenient for them to get me a rental. After I got the car back it had numerous problems, it took over 2 months to correct and I missed work over this. They are so careless, they couldn’t even put the plastic hubcaps back on correctly; all 4 were in backwards; something so simple that takes less than 3 seconds to install. I learned my lesson and will never take my car back there. I hope my story helps you avoid all the heartache I went through. They are a terrible dealership; and all of that was just the service department. Imagine sales and finance?!? More

Best VW Dealership Around I recently moved to Dallas and was in need of service for my GLI. Autonation was the most convenient location for me, but their customer service exper I recently moved to Dallas and was in need of service for my GLI. Autonation was the most convenient location for me, but their customer service experience has been awesome. I've had it there 3 times in the past few months, and each time, the staff goes above and beyond to answer questions and make your experience as easy and hassle free as possible. If you're in need of service, contact Blake, he's awesome! More

Always a great experience! First class customer service! Frank was awesome and kept me updated throughout the process. I would recommend this dealership to all of my friends and First class customer service! Frank was awesome and kept me updated throughout the process. I would recommend this dealership to all of my friends and family. More

20000 mile check up I have used this dealer for three years and have always had the best possible service. Fernando Gomez keeps you updated on progress, and if you need a I have used this dealer for three years and have always had the best possible service. Fernando Gomez keeps you updated on progress, and if you need a ride to and from dealer he sees to it personally. It is nice to be looked after and not left to fend for yourself. It is clean and well staffed, even on Saturdays More

The best service experience to date Owing it to reasons beyond my control, I was at this dealership three times within the span of one week. Once for a cylinder misfire (bad fuel), a se Owing it to reasons beyond my control, I was at this dealership three times within the span of one week. Once for a cylinder misfire (bad fuel), a second time for new tires and the third (because I couldn't stay longer) for the alignment post new tire installation. Blake Harris has been, hands down, the best service associate I have ever worked with at an automotive service center. He helped me select tires that were within my budget, answered numerous questions, and took the time to discuss options at my level. Additionally, his customer service skills are excellent--he cared enough to follow-up throughout the process, apologized multiple times for the lengthy wait on my third visit (it was a Saturday afternoon), and even made a couple of suggestions about how to improve the look of my vehicle to match the vanity plate I currently have. Overall, I hope he stays with VW long-term because I would love to work with him again. More

Park Cities VW is by far the best VW dealership I've been to. They come right out to meet you when you pull up to the service bay and introduce themselves. They've fit me in unscheduled three times now been to. They come right out to meet you when you pull up to the service bay and introduce themselves. They've fit me in unscheduled three times now (20,000 mile inspection + oil change, air leak from tire, and balance/rotate tires). They're done in less than an hour (less than two hours for inspection). Prices have been the same as an independent shop (inspection was under warranty). They always bring your car back cleaned inside and out which I really appreciate. The staff is very polite and friendly and honest + upfront about costs and time (something that drove me crazy about my past dealerships). I will even continue coming here after my warranty is up. They really are that good. More

Initially I was not very happy with the customer service I recieved, but Park Cities reached out to me, listened and quickly made it right. Thank you. I recieved, but Park Cities reached out to me, listened and quickly made it right. Thank you. More

This was a great experience - they were incredibly friendly and helpful, and I will be going to them from now on! Really great customer service. friendly and helpful, and I will be going to them from now on! Really great customer service. More