Clay Cooley Volkswagen of Park Cities - Service Center

I like this dealership because it's close to my house. My service guy Jacob was so professional. I will be returning to purchase me a new vehicle. My service guy Jacob was so professional. I will be returning to purchase me a new vehicle. More

All the associates are extremely kind and helpful. Front check in/check out, shuttle service, to texting my technician, Jacob, while he serviced my vehicle to answer my questions. I will certainly b Front check in/check out, shuttle service, to texting my technician, Jacob, while he serviced my vehicle to answer my questions. I will certainly bring my Jetta back to Park Cities for regular maintenance. More

Dealership left engine cap off and oil blew up and damaged my engine. My car has been unstable and unsafe to drive since the 27th and I’ve reached out with no contact back damaged my engine. My car has been unstable and unsafe to drive since the 27th and I’ve reached out with no contact back More

Always great service nice to have shuttle ride thank you awesome department .fast efficient and very nice awesome department .fast efficient and very nice More

Took car in for recall service. Sent on my way and then got a call an hour later to say to pick it up they didn’t have the part they needed. Sent on my way and then got a call an hour later to say to pick it up they didn’t have the part they needed. More

I was very pleased with the service I received Saturday. The service advisor was very helpful and professional. The service advisor was very helpful and professional. More

Great service from the beginning. Service advisor should be promoted. He should to have rims removed and repaired with quick turn around time. Service advisor should be promoted. He should to have rims removed and repaired with quick turn around time. More

Easy to work with and will get everything done in a timely manner, helpful service advisors. timely manner, helpful service advisors. More

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I was contacted and then scheduled for a recall on my car and it took the day off work, 3 hours after dropping my car off i was told they did not have the piece my car needed. Also i have been asking the ser and it took the day off work, 3 hours after dropping my car off i was told they did not have the piece my car needed. Also i have been asking the service department to check for some issues my car is having and apparently there not time for that. I was told it wold take days and when when i ask for a rental to drive for those days the guy said i have to wait weeks for that. When its about selling cars the customer service is good but horrible when it comes to service your car. More