Clay Cooley Volkswagen of Park Cities - Service Center

Never going back to service vehicle there, I had tge mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got bille mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got billed for a diagnostic that was bull and got charged for a bunch of parts that I didn’t even need and ended up fixing the car myself More

Excellent and friendly service by every person I spoke with. Good communication about the status of the service as well as letting me know what needed attention now and down the line. with. Good communication about the status of the service as well as letting me know what needed attention now and down the line. More

Had great communication through the whole process, had to leave my car for a couple days and they were never hard to reach if I had any questions leave my car for a couple days and they were never hard to reach if I had any questions More

Really disappointed in the communication and customer service here after buying a brand new car. service here after buying a brand new car. More

Awesome friendly fast service ,they get everything I ask for done and are very efficient I will always continue to get service here Chris is awesome for done and are very efficient I will always continue to get service here Chris is awesome More

The service dept is not anything near what it used to be and I’ve been bringing my car here since 2008. Greeting was great, as always. Response by the original service advisor was poor at best. It was only and I’ve been bringing my car here since 2008. Greeting was great, as always. Response by the original service advisor was poor at best. It was only after I got out of my car and went into the service manager’s - Tomi - office to tell him why I was driving away without getting the service done that I got any response. His response was good, not quite very good, but again, I had to seek him out and he then assigned me a different advisor. And all this was for just an oil change and inspection, which the initial advisor told me was going to be at least 3 hours. When I made the appointment the day before and told the guy on the phone - by the way, nobody cares to give their name unless you ask for it - that I would be waiting, he never told me it would be at least 3 hours. When my original advisor told me that and I asked her why, she refused to answer my question. I asked her for another advisor since we weren’t able to communicate very well and it went south from there. She left me sitting in my car for 15 minutes, and that’s when I walked into Tomi’s office where I found her chatting with him. Communication was poor, but Tomi did ultimately see to it that my car was serviced in a timely manner. Then there’s the matter of no longer being able to pay with a credit card without incurring a service charge for that. That was a surprise at the end when I went to pay out. THAT is not a good thing. More

Had to bring vehicle in multiple times. .Will never come back...still had problems when I left .Will never come back...still had problems when I left More

Asian is a great associate, she always makes my experience a great one! She makes sure to keep me informed every step of the way. experience a great one! She makes sure to keep me informed every step of the way. More

The service employees were very knowledgeable and had quick turn around time for some large repairs. quick turn around time for some large repairs. More

Justin was very polite and very helpful. He made are visit very easy and convenient. We appreciate all his help. Great customer service! He made are visit very easy and convenient. We appreciate all his help. Great customer service! More