Clay Cooley Volkswagen of Park Cities

Best car buying experience I have ever had. Reid was a great salesman and had super-fast service. Answered all my questions and found the car I love! I am a fan for life now! great salesman and had super-fast service. Answered all my questions and found the car I love! I am a fan for life now! More

Being new to Texas, my husband and I needed 2 cars ASAP to be able to commute to work. We were in the hunt for a couple of months (mostly online), trying to find the best deals possible. Stopping by Park C to be able to commute to work. We were in the hunt for a couple of months (mostly online), trying to find the best deals possible. Stopping by Park Cities VW was the best decision we could have made! Olivier was the first salesperson we spoke to and turned out to be our guide throughout the whole process: he literally hand-held us since we were first-time buyers! I really admire his patience and his attitude to the customer. He took the time to address all our concerns and together with Matt helped us find convenient financing options. Interestingly, he was not pressuring at all and encouraged us to make informed decisions according to our needs, which we greatly appreciated. Eventually we ended up buying 2 cars from the dealership (1new and 1pre-owned) and established a personalized relationship with the staff! What else can you ask for? The reason I am writing this detailed revew is because before discovering Park Cities VW, we had been to various other dealerhips, where we were cheated and treated as "prospective victims" plus pressured upon to make on-the-spot decisions. Park Cities really made a difference and doing business with those people was a great experience. More

Very customer oriented - wanted to know what we were looking for in a car rather than seeing what we could afford. We have had our VWs serviced here for a number od years and have been very satisfied w looking for in a car rather than seeing what we could afford. We have had our VWs serviced here for a number od years and have been very satisfied with the level of service. More

I have had nothing but superb attention. I leased my 2010 Jetta and I have decided to keep my loyalty to VW and if this service keeps up I will definitely either lease another car or buy another VW. No 2010 Jetta and I have decided to keep my loyalty to VW and if this service keeps up I will definitely either lease another car or buy another VW. Not only the Car is great but the service personal is great. I honestly had a terrible experience buying the car. The sells person (Sucked!!!). But Im very happy with the service and auto body guys. They have definitely made my decisions with VW worth it. My hat goes of to them!! More

I needed a new car, I wanted a VW. Olivier was a great dealer. he picked me up from work, took me for test drives in every car I was considering. He answered all of my questions was very knowledgeable abo dealer. he picked me up from work, took me for test drives in every car I was considering. He answered all of my questions was very knowledgeable about VW's. He was also very gracious, and I came away from the experience feeling that he was helping me select the right car for me rather than trying to "sell me". The dealership was very clean and everyone that I came in contact there was thoughtful and helpful. I will definitely be recommending this dealership in the future. More

Got my new car in a very timely fashion with no money down and no payments for a month. Steve was excellent at meeting my every need! down and no payments for a month. Steve was excellent at meeting my every need! More

I found the used vehicle I was looking for on AutoTrader. I contacted Boardwalk VW and they got right back to me. We negoitated the trade over a couple of days and then closed. It was quick, they were fri I contacted Boardwalk VW and they got right back to me. We negoitated the trade over a couple of days and then closed. It was quick, they were friendly and I was in and out in about 45 minutes, including the test drive. Olivier was very friendly and competent. I would recommend doing business with them, as they are very fair in their treatment and dealings. More

The MOST impressive part of my experience was when I went to pick up my NEW loaded Jetta, Reid Ryan spent time to show me how all of the bells and whistles worked, as well as the little things. He helped me to pick up my NEW loaded Jetta, Reid Ryan spent time to show me how all of the bells and whistles worked, as well as the little things. He helped me hook up my blue tooth, and made sure I was settled, at the expense of another sale (another customer came in and he gave them to another salesman in order to finish with me). I appreciated that he didn't just hand me off to someone else, even after I offered... he wanted to see his customer through to the very end, and that made me feel very good. I have always been a Honda driver. After this experience, I am a Volkswagen driver! Reid was very pleasant and helpful throughout, he truly cared about my car buying experience. More

Great friendly service with minimal pressure, willing to work with buyer offering reasonable ideas and pricing. Financing was very hassle free and straight to the point. work with buyer offering reasonable ideas and pricing. Financing was very hassle free and straight to the point. More

I brought in one of several VW vehicles we (my family) recently purchased through Park Cities Volkswagen to have a pin stripe put on. The work was superb, and the service incredible. Our family, prior recently purchased through Park Cities Volkswagen to have a pin stripe put on. The work was superb, and the service incredible. Our family, prior to purchasing 3 automobiles, had always been strictly with BMW. However, now that we are with the VW family I have had the service has been impeccable, exceptional, and personable, blowing BMW of Dallas' customer care put of the water. While waiting for my car to have the pinstripe painted, which can take from 30 min to an 90 minutes, I needed to go back home and make a quick errand. Free of any hesitation or further time consumption, Evan Doan graciously drove me to take care of my business. The class and generosity was something I never experienced with BMW, with which I had been a loyal customer of for over a decade. Evan Doan, as well as Peter Hodges, were not only more than willing at assist me, but they did it with a smile and a positive attitude. It was a pleasure getting to know Evan better as he drove me to take care of my errands while my car was being worked on. Evan Doan is an intelligent, professional, and all around good person. The little details like this are the convenience and profesionalism that separates Park Cities Volkswagen from the rest. Evan Doan and Peter Hodges should both be considered as invaluable assets to the dealership, because of these exceptional experiences working with these gentlemen is what will develop the kind of customer loyalty which I, as well as my family, have developed. Highly recommended, wouldn't use another VW dealership over Park Cities. I am thoroughly impressed with the staff, attitude, and customer satisfaction they provide. Things provided not because they have to, but because they care about their customers to such a high degree that they WANT to. More