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Clay Cooley Volkswagen of Park Cities
Dallas, TX
1,015 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,015 reviews
May 04, 2011
Always friendly. Always prompt. Very convenient. As great a product as the GTI is, it will only be as good as the service support and so far they are truly excellent at 18 months! I switched to the Le great a product as the GTI is, it will only be as good as the service support and so far they are truly excellent at 18 months! I switched to the Lemmon location because it is on my way to work. I have not been dissapointed. More
by deanhudson
Employees Worked With
Robert Craft
May 03, 2011
Olivier is the bomb!!!! We just bought 3 cars and no one else in the intife dealership was as intelligent or intellectually fit to deal with my needs for an incredible car purchasing experience hands down! else in the intife dealership was as intelligent or intellectually fit to deal with my needs for an incredible car purchasing experience hands down! I'm still clueless as to why he is not running the dealership... Literally no one else was accommodating or helpful in any sort of conversation! People we are not even talking about the negations! Absolutely Fantastic and I plan on purchasing with this phenomenal salesmen in generations to come! If you like professional genuine people the. Oliver is the man to see!!! More
by Corbincorona
Employees Worked With
Olivier
May 03, 2011
I purchased my vehicle in December 2009. I had several problems with it. After taking it in for servicing several times, I made up my mind that I would not return to Boardwalk ever again based on how I w problems with it. After taking it in for servicing several times, I made up my mind that I would not return to Boardwalk ever again based on how I was treated during those times. Unfortunately, I had to return because an issue resurfaced. I called my service advisor (Lori, who was great) and found that she was no longer with the company and received Aaron Allison's name as her replacement. In meeting her, I told her all of the concerns that I had and why I wasn't happy with Boardwalk. She immediately took ownership and promised to make the situation better. And I must say that since meeting Aaron, I've returned several times. It's her commitment to her customer and her desire to make things right that has me returning to the dealership. She’s been diligent in following up with me to make sure that everything’s going well and letting me know that she’s always there if I needed any help. Thank you Allison for all that you do and for being a GREAT SERVICE ADVISOR….I REALLY APPRECIATE ALL THAT YOU’VE DONE over the last few months to restore my faith in Boardwalk VW... More
by bigdaddygdub
Employees Worked With
Aaron Allison
May 03, 2011
I was very happy with my experience at Park Cities. Robert explained everything well and took very good care of me and the car! The service was speedy and the personnel was friendly! I would recommen Robert explained everything well and took very good care of me and the car! The service was speedy and the personnel was friendly! I would recommend Robert and Park Cities Volkswagen to anyone who is looking for great service. More
by hilaryfingeret
Employees Worked With
Robert Craft
May 02, 2011
The absolute best buying experience I've ever had. Very relaxed atmosphere no pressure and a fantastic price. Olivier Zitoun worked with me, he was very professional and knew my time was important to me. relaxed atmosphere no pressure and a fantastic price. Olivier Zitoun worked with me, he was very professional and knew my time was important to me. Deal was struck within 30 min. and Olivier exceeded my expectation of a great salesman. I will be a returning customer to Park Cities VW and Olivier Zitoun in particular. I purchased a preowned Audi Q5. More
by Gmann57
Employees Worked With
Olivier Zitoun
May 01, 2011
When my husband and I arrived at Park Cities Volkswagon, I was on a mission--to get THAT car--the CC. I didn't really think about the experience I would have, but I was pleasantly surprised. Our sales p I was on a mission--to get THAT car--the CC. I didn't really think about the experience I would have, but I was pleasantly surprised. Our sales person, Olivier, is a GREAT sales person, and made our buying experience a very pleasant one. Olivier is very polite and tuned in to the need/want of the customer. He made sure we were comfortable during the short wait to locate the vehicle I wanted and made sure we understood what was happening every step of the process. It's sales people like Olivier that make customers like me come back years later for that next new car. More
by dguthrie
Employees Worked With
Olivier
April 30, 2011
Nice people to do business with. I really like the CC and got just what I wanted. I liked my salesman and the fellow who did the paperwork. Everyone there is friendly. Customer service was good. Qual and got just what I wanted. I liked my salesman and the fellow who did the paperwork. Everyone there is friendly. Customer service was good. Quality of work was good. Can't think of any reason a person would not want to do business at this dealership. More
by mveitch
Employees Worked With
Myron, Juan, Myron Marcyniak
April 29, 2011
Olivier Zitoun was Client advisor who helped me with my purchase. I bought a 2011 Jetta and traded in my old car last week. It was refreshing to have a salesperson who was genuinely helpful, friendly and purchase. I bought a 2011 Jetta and traded in my old car last week. It was refreshing to have a salesperson who was genuinely helpful, friendly and a sheer delight to deal with. He made sure that all of my concerns were taken care of as he offered the best deal for my trade - in while showing me a car with higher quality and comfort that I could afford. When you deal with Olivier, you are dealing with a genuinely warm and caring person who wants to sell you a car that works best for you. It's not about making the sale, it's about treating people with the utmost respect and the best service. I highly recommend going to Olivier Zitoun at Park Cities/Boardwalk Volkswagon. More
by JettaGirl2011
Employees Worked With
Olivier Zitoun
April 28, 2011
Not only did my family receive great deals on the cars our family purchased, but also the outstanding treatment and service provided by the entire staff. In particular, Olivier Zitoun went out his way an our family purchased, but also the outstanding treatment and service provided by the entire staff. In particular, Olivier Zitoun went out his way and above and beyond to satisfy us, his customers. Unparalleled, even having been with BMW of Dallas over 17 years. The high standard of quality portrayed through Olivier as an individual made the experience that much more pleasurable for the entire family, and way we were treated had made us Loyal customers, rather than just satisfied. And a loyal customer should always be considered the goal of obtaining, because a loyal customer is always satisfied, It is my strong recommendation that anyone car shopping to stop by Park Cities VW for a visit. However, be sure to ask for Olivier, because he will get you taken care of on a higher plane of service. Great job VW, you got 3 loyal family members to buy 3 new VW's because of the way Olivier's positive attitude and all-around helpful demeanor was exemplified upon our experience with Park Cities. I'd give ten stars if I could. More
by adambryancorona
Employees Worked With
Olivier Zitoun
April 25, 2011
Olivier was great to work with. He was very courteous and respectful and made leasing our 2011 Toureg Hybrid as painless as it could possibly be. He went above and beyond to obtain the exact model we we and respectful and made leasing our 2011 Toureg Hybrid as painless as it could possibly be. He went above and beyond to obtain the exact model we were interested in from another dealer within 1 hour of our unannounced request. We were not present together during the initial viewing, but Olivier allowed me to drive the car a short distance to our home, so my wife, who was not feeling well, could view the car and provide her input. We truly appreciate the service we received from Olivier and the entire staff at Park Cities VW. Olivier has made lifelong customers and friends in us. We look forward to working together again as our family continues to grow and our needs change. More
by teamtran
Employees Worked With
Olivier
