Clay Cooley Volkswagen of Park Cities

The MOST impressive part of my experience was when I went to pick up my NEW loaded Jetta, Reid Ryan spent time to show me how all of the bells and whistles worked, as well as the little things. He helped me to pick up my NEW loaded Jetta, Reid Ryan spent time to show me how all of the bells and whistles worked, as well as the little things. He helped me hook up my blue tooth, and made sure I was settled, at the expense of another sale (another customer came in and he gave them to another salesman in order to finish with me). I appreciated that he didn't just hand me off to someone else, even after I offered... he wanted to see his customer through to the very end, and that made me feel very good. I have always been a Honda driver. After this experience, I am a Volkswagen driver! Reid was very pleasant and helpful throughout, he truly cared about my car buying experience. More

Great friendly service with minimal pressure, willing to work with buyer offering reasonable ideas and pricing. Financing was very hassle free and straight to the point. work with buyer offering reasonable ideas and pricing. Financing was very hassle free and straight to the point. More

I brought in one of several VW vehicles we (my family) recently purchased through Park Cities Volkswagen to have a pin stripe put on. The work was superb, and the service incredible. Our family, prior recently purchased through Park Cities Volkswagen to have a pin stripe put on. The work was superb, and the service incredible. Our family, prior to purchasing 3 automobiles, had always been strictly with BMW. However, now that we are with the VW family I have had the service has been impeccable, exceptional, and personable, blowing BMW of Dallas' customer care put of the water. While waiting for my car to have the pinstripe painted, which can take from 30 min to an 90 minutes, I needed to go back home and make a quick errand. Free of any hesitation or further time consumption, Evan Doan graciously drove me to take care of my business. The class and generosity was something I never experienced with BMW, with which I had been a loyal customer of for over a decade. Evan Doan, as well as Peter Hodges, were not only more than willing at assist me, but they did it with a smile and a positive attitude. It was a pleasure getting to know Evan better as he drove me to take care of my errands while my car was being worked on. Evan Doan is an intelligent, professional, and all around good person. The little details like this are the convenience and profesionalism that separates Park Cities Volkswagen from the rest. Evan Doan and Peter Hodges should both be considered as invaluable assets to the dealership, because of these exceptional experiences working with these gentlemen is what will develop the kind of customer loyalty which I, as well as my family, have developed. Highly recommended, wouldn't use another VW dealership over Park Cities. I am thoroughly impressed with the staff, attitude, and customer satisfaction they provide. Things provided not because they have to, but because they care about their customers to such a high degree that they WANT to. More

I visited the dealership after hours and was treated extremely well. I had bought a car that I was to pick up the next morning. The nice service writer called Olivier in from his evening meal to compl extremely well. I had bought a car that I was to pick up the next morning. The nice service writer called Olivier in from his evening meal to complete my sale. He cheerfully obliged, giving me a half day head start on the trip home to Michigan. Thanks again for your great service. JK More

I came into buy a Jetta due to continued problems with my older model Audi. I basically came directly from the Audi repairshop to buy a car at Park Cities Volkwagen. Myron and the rest of the staff made the older model Audi. I basically came directly from the Audi repairshop to buy a car at Park Cities Volkwagen. Myron and the rest of the staff made the whole process stressfree and enjoyable. Myron was very knowledgeable and helpful. I would recommend buying a car from this dealership to anyone I know. More

I had a very pleasent time making the deal on my new car. I believe I got a fair price for my trade-in. I will be sure and send people to this dealership Thanks for my new Jetta TDI W/Navigation. I believe I got a fair price for my trade-in. I will be sure and send people to this dealership Thanks for my new Jetta TDI W/Navigation. More

Israel and Juan were so great to work with! The whole process was so easy and they found a car that worked for me. I ABSOLUTELY LOVE IT!!! I highly recommend Israel. He will listen to exactly what you w process was so easy and they found a car that worked for me. I ABSOLUTELY LOVE IT!!! I highly recommend Israel. He will listen to exactly what you want in a car and find it for you! 100% satisfied! More

I had a flat tire on my vehicle, called up there and Ted said I could bring it by the next day. He took it in, had to order a tire, and it was ready when he said it would be and did a very good job of keep said I could bring it by the next day. He took it in, had to order a tire, and it was ready when he said it would be and did a very good job of keeping me updated on the status of my car. Ted also went the extra mile and noticed a bubble in a different tire and had it ordered and put on my car immediately. He probably saved me from having another flat a few weeks down the road. Ted is a great guy to work with, very friendly, and informative. More

The GM worked with us to get to a very reasonable price they were very atttentive and professional on keeping to their initial pricing. They were quick and efficient and provided us witth a rental car and they were very atttentive and professional on keeping to their initial pricing. They were quick and efficient and provided us witth a rental car and tinting on our new car. They take customer service serriously and we appreciatted that greatly! More

This is the 1st VW I have owned , although I have leased 2 in the past, so I have am a 7 year customer of Park Cities VW. I guess you can say I love doing business with them,because they are fair and take t 2 in the past, so I have am a 7 year customer of Park Cities VW. I guess you can say I love doing business with them,because they are fair and take the hassle out of buying a car. Olivier was the antithesis to salesman, because there was no pressure to buy. He was funny and made the experience enjoyable. He went the extra mile in rescuing me from the airport when the car battery died after I had driven their (Park Cities VW) car for the weekend.Matt Hewison, was the ultimate finance guy, he gave me all the options on financing and even went as far to tell me if I really needed the GAP insurance or the extended warranty. Would definitely recommend them to anyone who is looking to buy a car!! More