Clay Cooley Volkswagen of Park Cities

Best servcie experience by-far! I recently re-located to Dallas and made my first visit to my "new dealership" for service. Just like any transition from once home-base to another, I was hestant this staff/ Dallas and made my first visit to my "new dealership" for service. Just like any transition from once home-base to another, I was hestant this staff/location would meet my needs as my former dealership had. They not only met my needs, but surpassed them! Everything from setting and confirming my appt. online, to Brittany's bright and friendly welcoming greeting, made me relieved and excited to have made the switch! She kept me informed throughout my wait of servcies being done and the timeline of completion. I not only feel comfortable but TRUST their work/feedback. I am very pleased with the customer service and efficiency of the staff. Even if Park cities is not your local/closest dealership, they are DEFINTIELY WORTH the travel! More

Service staff was great but the routine service turned out to be "not so routine". The fasteners were left off of the under car shrouding and when I was about 10 miles from the dealership it came loose f out to be "not so routine". The fasteners were left off of the under car shrouding and when I was about 10 miles from the dealership it came loose from the car and started dragging on the pavement. By the time I made it back to the dealership it was destroyed and had to be replaced. However, the service people took care of it for no charge and all I was out was the additional several hours I had to spend waiting. In all the years that I've used this service department I have never had a negative incident like this - hopefully it was just a one-time glitch. More

I walked into Park Cities Volkswagen for the first time ever and I was lucky enough to have Olivier as the first person that approached me!!! This car buying experience was my first one ever and I was defi ever and I was lucky enough to have Olivier as the first person that approached me!!! This car buying experience was my first one ever and I was definitely nervous from horror stories I had hear on the whole process. My nerves were very quickly put to ease as Olivier answered all of my questions, showed my everything that I wanted to see, and most importantly, made me feel COMFORTABLE! I never felt any pressure when speaking with Olivier and he made the test driving experience exciting and FUN! Olivier is wonderful at what he does and made sure he found the right vehicle for MY needs and not the right one for HIS sale! I brought my father in two days later and he was also incredibly impressed with Olivier and the service that he had provided. I got everything that I had been promised two days earlier and could not be happier with my new JETTA SE!! He even scheduled me for 3 months out to make sure everything is running smoothly with my new vehicle. Aside from Olivier's wonderful service, the rest of the staff was incredibly helpful and made the process SO MUCH EASIER than I thought it would be! THANK YOU OLIVIER AND PARK CITIES VOLKSWAGEN! More

Reid was very nice and helped me to buy my car as quickly as possible. He also followed up and helped set up my bluetooth and satellite service. Thanks! as possible. He also followed up and helped set up my bluetooth and satellite service. Thanks! More

I have to let everyone know just how wonderful my experience was working with Park Cities Volkswagon. My wife and I were looking for a new car and to get the best deal possible. I not only walked a experience was working with Park Cities Volkswagon. My wife and I were looking for a new car and to get the best deal possible. I not only walked away with what I feel was the best deal on my new car, I also walked away knowing I had just received the best customer service I have ever received. My sales agent, Olivier, was one of the nicest men I have ever encountered in car sales. He was very prompt, very informative and made our car buying experience very gratifying. He went overboard making me and my wife feel comfortable with our new car purchase. As if this was not enough, the General Manager Robert Rippy, was also incredible to us in our purchase. He was extremely helpful and did a great job making the entire transaction a very easy one. We were in and out of the dealership within an hour and a half with everything completed. Overall, this was one of the best car buying experiences I have ever had. I will recommend Park Cities Volkswagon and Olivier to anyone I know looking for a new car. They were great. More

David was extremely helpful and called me before any work was done on my car to give me the overall total and explaination of what needed to be done. The VW service team did a great job working on my car and was done on my car to give me the overall total and explaination of what needed to be done. The VW service team did a great job working on my car and now it runs great! Everytime I go to PCVW, I know that the job will be done right and my car will be returned by the time I am promised. Also, the guys who drive for the shuttle service are always nice and try to get eveyone where they need to be at a reasonable time. More

Park Cities Volkswagen provides excepitional service! James Harris & Pete Hodges were great to work with. This has been the best experience in purchasing a vehicle the entire staff has been great and t James Harris & Pete Hodges were great to work with. This has been the best experience in purchasing a vehicle the entire staff has been great and the overall process was so quick it was amazing. Thank you for an awesome experience! Bruce Gerboth More

I live near Park Cities VW so I decided to stop in recently to have my battery tested (2010 GTI). Sure enough it was going so Robert got my car in (on a Saturday) and replaced it since I was leaving recently to have my battery tested (2010 GTI). Sure enough it was going so Robert got my car in (on a Saturday) and replaced it since I was leaving town the following day. I waited for the repair and the waiting area is pleasant with good coffee. When my car was due for it's 30,000 mile service I decided to take it back to Park Cities. This time I made a service appointment (David was my service adviser since Robert was off that day) for Saturday at 9. It was very convenient just to drop the car off and have them call me when it was ready. The car was actually ready just after noon and I was still busy having lunch with friends! My car both times has been returned freshly washed and the work was performed well. I will be going back! Only problem is, I don't trust me around all those tasty new VWs in the showroom... ;-) More

Aaron was a pleasure to work with. She is honest, fair, helpful and went above and beyond. My '08 Touareg drives like an '12. Thank you! helpful and went above and beyond. My '08 Touareg drives like an '12. Thank you! More

This was the best experience I've ever had purchasing a car. Olivier was so informative. So plesant. He even came in when he was sick so I could drive the car and make a decision.I didn't feel pressured. H car. Olivier was so informative. So plesant. He even came in when he was sick so I could drive the car and make a decision.I didn't feel pressured. He said he is only a phone call away and I do appreciate that. Thanks Olivier for all your help. I would certainly buy another car. More