Clay Cooley Volkswagen of Park Cities

Joe Luna was kind, knowledgeable, helpful and laid back. Most dealerships and salesman force a 'high-pressure' sale, which is such an insult. Joe was refreshing and professional. Most dealerships and salesman force a 'high-pressure' sale, which is such an insult. Joe was refreshing and professional. More

I have had a couple of scares in repair costs, but these guys have always provided me with exceptional service and worked out all of my warranty claims. I've had about 10k worth of work done over the past guys have always provided me with exceptional service and worked out all of my warranty claims. I've had about 10k worth of work done over the past 2 years with an out of pocket expense of about 700.00. Even after Dave left, Robert took me on as a client and provide me with great insight, and service. Prompt updates on repairs, timelines, help with rentals or loaners, you name it. I can say that this dealership provides a lot better customer care for me with a preowned 10 year old Jetta, than my roommate gets with his 80k M3 just a few blocks down the street. It's kind of awesome to hear him say that I am more taken care of than he is. More

My experience with Volkswagen has been great they really worked with me in the budget that I wanted to stay within. Mr. Wyatt knows my name and understands what I am looking for in a vehicle and works with worked with me in the budget that I wanted to stay within. Mr. Wyatt knows my name and understands what I am looking for in a vehicle and works with me. He is a good sales person. More

I found a couple of used cars that I was interested in and called on Friday morning to ask if they were in stock. Spoke with Olivier who was very helpful. Drove down from Lewisville and test drove both ca and called on Friday morning to ask if they were in stock. Spoke with Olivier who was very helpful. Drove down from Lewisville and test drove both cars. After test driving a Honda, Olivier arranged for me to test drive a Prius that was being inspected by mechanics and then assisted in getting my trade-in appraised. He kept me informed of progress during the entire process and we completed the deal within a couple of hours or so. Matt was very helpful in arranging financing through my credit union and again when redoing the financing after the weekend when I decided that I would prefer to keep my trade-in rather than trade it. He had everything ready to go when I came in on Monday to resign the paperwork and I was on the road again witin the hour. I am so grateful that I was able to keep my trade-in after signing the deal on Friday. My wife loves her Prius and I am enjoying driving the car that we were going to trade-in. More

Oliviier was great! I worked with him two years ago when we purchased our first Passat, and I came back to him when I knew I wanted another. He is just incredibly friendly and like family to me. I recommend we purchased our first Passat, and I came back to him when I knew I wanted another. He is just incredibly friendly and like family to me. I recommend him when you visit the dealership! More

This is my second car from this dealer and I will definitely go back or recommend friends and families. I like their approach to customers. Thanks... definitely go back or recommend friends and families. I like their approach to customers. Thanks... More

I live in Mansfield about 1 hour away . Checked online for a Volkswagen Routan.Found one in Dallas at Park Cities.Called talked with Olivier Zitoun ,what a great pleasure.A very smooth ,no hassel transac for a Volkswagen Routan.Found one in Dallas at Park Cities.Called talked with Olivier Zitoun ,what a great pleasure.A very smooth ,no hassel transaction.Could not be happier with purchase!!!!! Thank you very much Olivier. More

Bought the VW beetle new from Park Cities and have been bringing it there for all servicing except one the entire time I've owned it. If I did not consider the service department exceptional, why would I d bringing it there for all servicing except one the entire time I've owned it. If I did not consider the service department exceptional, why would I drive out of my home area (VW dealership located approximately 5 miles away from residence) to have services performed? Duh! More

The car buying experience has never been pleasant, but after working with Olivier my whole view on the experice has changed. He was a great help during the whole process. The thing I liked most was he was after working with Olivier my whole view on the experice has changed. He was a great help during the whole process. The thing I liked most was he was very honest from beginning to end. I will be going back for future cars, and tell all my friends about park cities vw! More

Outstanding service. Robert kept me informed. My car was delivered to me when promised. The entire experience went very smooth. Robert's professionalism and knowledge was impressive. I have been a VW cus delivered to me when promised. The entire experience went very smooth. Robert's professionalism and knowledge was impressive. I have been a VW customer for many years and people like Robert is the reason I keep coming back. More