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Clay Cooley Volkswagen of Park Cities

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.2
1,124 Reviews
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5555 Lemmon Ave

Dallas, TX

75209

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Showing 1,124 reviews

February 16, 2025

I came to the dealership to get my car serviced. They took my car and did great job with the repairs! When I got my car back, it was humming like it should, one again! More

by Kenyonrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dixon
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February 15, 2025

The three I worked with are scammers they added service contracts without my knowledge to contract More

by JAYNAW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Moe Omar, Moe Abunijmeh, Josue Saucedo
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Feb 17, 2025 -

JAYNAW responded

January 13, 2025 At the Park Cities location, The three I worked with added service contracts without my knowledge to my contract the sales rep Moe Omar during negotiations mentioned the Family Guarantee 3yr upgrade extra $1495 I said no he said he would give it to me for free then we were talking about the CPO fee again I said no it was $1995. He talked to Moe Abunijmeh came back and said OK I want you to have warranty I’ll take care of that. Went to Josue Saucedo in finance. When we got over there, he did the numbers and when he showed me the first paperwork, the Family Guarantee & CPO was not removed I said no, told him I was told by Moe Omar I would get both of those for free Josue went to talk to The two Moe’s came back and said oh OK so he removed them supposedly when we finally started doing the contract he put it all on the iPad first time the Family Guarantee & CPO were there, said no he removed after excusing himself again. Tried again, did electronic signatures Josue kept saying you don’t have to scroll down. It will automatically take you to the next spot to sign so on the second page it showed numbers that looked right, but it only showed half that page it didn’t take me all the way down to see the bottom of page 2 because signature is in middle of that page, but they added unbeknownst to me the Ally service contract $3500 and the Ally maintenance plan $500 another $4000 added to this contract without my consent to the bottom of page 2 that Josue apparently didn’t want me to see since he kept saying will take me to the next signature, space. He didn’t give me any paperwork when I left only the few little papers that Moe Omar gave me plus the two pamphlets that he put in the envelope at the beginning of negotiations with him. when I asked him about the pamphlets. All he said was it’s something you could get later on if you choose to well when I was handed the packet from Josue same envelope when I got home in that envelope was the Ally pamphlets were in envelope but no contract Pages 1-6, called Josue on Tuesday. He was off I went there on Wednesday and we went over it again I said I never authorize that $4000. Nor did I authorize the $1495 and $1995 but it’s there on the contract and we talked about it. You were supposed to remove both. He left the office again, went to talk apparently to the two Moe’s comes back and said I’ll have to send in this form and this is all we can do is $4995 and I have to pay something for the VW service warranty. I said I didn’t agree to that. He says well that’s the only way this is gonna work so I did agree to $995 that I would pay for. He filled out a “Clay Cooley Automotive Product Cancellation Request” at the very bottom Josue wrote “oh by Moe A. GM $4995 total refund” I was telling him since all this contract is the Sales Rep, GM and your fault with all the add ons of $5000 plus on my contract causing higher payments for me plus interest I wanted the contract totally redone. This is all we can do he said. this has been going on since January 15 and nothing has been done as far as this refund every time I try to call Josue he doesn’t answer his phone. The two Moe’s don’t answer their phones, FCCU has no knowledge of any kind of refund to be applied to my principle from Clay Cooley. I’ve sent emails to both Josue and also to apparently this department that he sent my request to (scficancellations@comeseeclay.com. Subject: 338657) and they don’t answer either so Im Disgusted with this whole situation this needs to be taken care of. I’d like to speak with somebody of authority that’s over these three men. My telephone number is 214-537-1770. I would appreciate a call so we can go over resolving this. I’ve never agreed to any of these programs they added on and now I’m being charged them. And according to your slogan, it says “no add-ons ever for Clay Cooley” Jayna Whittington 214-537-1770

February 14, 2025

Rick was very helpful and honest and very professional about what was wrong with my mom car More

by mariogbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick for service department
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February 13, 2025

There was an issue of my engine oil level being low soon after oil change service. Engine light came on soon after I drove off from the dealership. They sent a technician to my home (which is why I am givin More

by amyccrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomi Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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February 12, 2025

Excelente servicio y buena atención lo recomiendo. Quedé satisfecho. Siempre atentos a los cuidados del vehículo More

by WILMERARANGUREN0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayms Badai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

Thanks to Asian Craven my time was handled with professionalism and courtesy. Its always that way when Asian is my service representative. More

by ewal77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asian Craven
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February 09, 2025

I brought my car in to have its annual service and I brought up the issue of the mats in the back of the car not laying flat like they should I forgot it it's not him was going to see what he could do a More

by Brian
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tomi Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 09, 2025

Omar was my salesman and made the process fast and easy. He also had no problem waiting for me to come in after work. More

by sdgerrald1972
Recommend Dealer
Yes
Employees Worked With
Omar
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February 06, 2025

My visit was done on the time and and finished when Asian, my Service Representative said it would be. It’s always a pleasure dealing with Asian and Olga. More

by ewal77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asian Craven
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February 06, 2025

Second time I came here for oil change. My service agent very good explain everything I need to know over roll perfect More

by anilsjaya80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the guy name
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