Clay Cooley Volkswagen of Park Cities

The dealership was able to work me in last minute. Once I arrived, they greeted me and escorted me to my advisor. Everyone was welcoming and they did a great job on my car Once I arrived, they greeted me and escorted me to my advisor. Everyone was welcoming and they did a great job on my car More

Only issue I have is the sales guy said there’s two sets of Key fobs over text messages, once the car was given to me there was only one. Still waiting to see if the other key fob is going to be provided of Key fobs over text messages, once the car was given to me there was only one. Still waiting to see if the other key fob is going to be provided as promised More

Repair advisor was great. I had to wait 3 days for loan car. Very inconvenient. Otherwise rating would be a 5. I had to wait 3 days for loan car. Very inconvenient. Otherwise rating would be a 5. More

He did a great service of my car Thank you I will definitely go back definitely go back More

They said I needed an oil pan even though they stripped the threads we got into an argument of whos fault it was. The service manager Tommy is the worst the threads we got into an argument of whos fault it was. The service manager Tommy is the worst More

My salesman was very helpful in the purchase of my new lease. The back and forth negotiation was a little drawn out but besides that it was good. lease. The back and forth negotiation was a little drawn out but besides that it was good. More

This dealership has the best customer service, an they accommodate to your needs. Thank You. accommodate to your needs. Thank You. More

Service department took 2 hours for a 15 minute job. Had to remind them multiple times to remember to complete Had to remind them multiple times to remember to complete More

My biggest complaint about this dealership is the finance dept., I didn’t receive all of my finance papers When i left the dealership that day, missing was the itemization of amount financed which showed a $ dept., I didn’t receive all of my finance papers When i left the dealership that day, missing was the itemization of amount financed which showed a $500 charge i didn’t approve. I had to ask 2 times to get this sent to me! When did receive it was 4 days later, which by then it was to late to return the car for a full refund! I am not at all pleased with the upper management at Clay Cooley VW! I feel this was an underhand trick by them to make more money off of my deal! This little stunt by the finance person added $10.82 a month to my payment a total of $649.20 for the 60 months ($149.20 in finance charges!) Also the title application sales abd use computation dont addup right! If your financing your car at the dealership, BUYER BEWARE! They also didn't do a make ready on my car expect run it through the carwash! I have owned the car for 3 weeks and in that time its been in the shop for a week! The only person at the dealership worth anything was my salesperson Ben Blewusi! I have owned 27 cars in my life time and NEVER had anything like this happen before and I WILL NEVER BUY A CAR AGAIN FROM ANY CLAY COOLEY DEALERSHIP! 'DON'T COME SEE CLAY!' More

It waa a very pleasant experience and not a long wait with great customer service with great customer service More