Clay Cooley Volkswagen of Park Cities

Reid and Mike made sure that I was happy with my service prior to leaving the dealership. They were friendly and personable. Reid made sure I was satisfied with my service and secured transportation for m prior to leaving the dealership. They were friendly and personable. Reid made sure I was satisfied with my service and secured transportation for me while the service was being completed. Wonderful. Highly recommend. More

Ken worked with me to find a car with all of the features that I wanted that was within my price range. He was patient and accomodating in helping me decide on the right color. He also made me feel confident that I wanted that was within my price range. He was patient and accomodating in helping me decide on the right color. He also made me feel confident that the dealership would work with me to get the deal done. More

We've been coming to this dealership for service on our 2002 Jetta since 2005. My experience has always been customer centered. Over the years, we've found the service advisors helpful above and beyond our 2002 Jetta since 2005. My experience has always been customer centered. Over the years, we've found the service advisors helpful above and beyond. In some cases, the advisor was able to fix a minor problem (replacing a bulb or resetting a radio fuse) without making out a service ticket or charging. When major repairs were needed, the service advisors worked with the extended warranty as far as possible. Now that we are out of warranty, we're directly impacted by the price of service. We had a recent episode, in which a check engine light required replacing our thermostat. Initially, I thought the price was high. I'd called another VW dealer to compare and felt that we'd been charged for 2-3 hours labor beyond what the job called for. When i fussed, the service manager, Bob Stickles, got involved. He carefully reviewed our service records and found that the temperature sending unit had also been replaced. While the TSU was on the invoice, this detail had not been initially discussed. We'd had the temp sending unit replaced 23 months earlier at the dealership, without replacing the thermostat (warranty would only fix what was broken). The price for doing both the thermostat & the TSU together was appropriate; however, Bob offered a $300 store credit! This was more than fair and kept me as a grateful customer. I am still not sure that the TSU was broken, but with the generous store credit, that issue was moot. Dealer service is generally about 20% higher than generic national franchises; however, price is only one component of value. Their knowing the car, recalls,etc. have over the years proven invaluable. A few years ago, the dealer replaced the catalytic converter, a $1300 service free of charge. The dealer knew that VW had some early failures and had extended their factory warranty on the catalytic converter. I am not sure that a muffler shop would have known that. Our 120,000 mile, 11 year old car this year wound up costing more to maintain than its $3750 book value. Nevertheless, having Park Cities' crew looking after it will keep it running like new. While our new location is 40 miles away, I still value having much of our routine service performed, simply because their thorough check of the cars systems makes us aware of upcoming repairs if needed. Over the years, we've had a few major repairs done elsewhere with mixed reviews. There has never been an issue of quality for nearly a decade at Park Cities. More

I have been a long term customer and will continue to be. Great dealership, Great service, great people. I have recommended this dealership multiple times. Great dealership, Great service, great people. I have recommended this dealership multiple times. More

Everyone from the information center to all the sales people were courteous and made me feel welcome to be in the dealership. The salesman, Reid Ryan was excellent to work with, and took the time to exp people were courteous and made me feel welcome to be in the dealership. The salesman, Reid Ryan was excellent to work with, and took the time to explain every step of the process to me. I have already referred two people to this salesman and dealership. All the sales people in the dealership were extremely busy, but Reid mad me feel like his most important customer. I love the car, and appreciate the courtesy and professionalism that Reid represented. Thank you Auto Nation and most of all Thank you Reid Ryan. More

I had a great experience leasing a new vehicle at AutoNation Volkswagen. I arrived at the dealership very late to buy a car. Ken Foster assisted me in finding the exact I was looking for. I was tradi AutoNation Volkswagen. I arrived at the dealership very late to buy a car. Ken Foster assisted me in finding the exact I was looking for. I was trading in my 2 door sports car and was looking for something more economical. Ken was able to find the exact vehicle I was looking for, he offered we take it for a test drive and knew everything about my future car! I never felt rushed or pressured to make a decision. Ken and Pete helped me get a great deal on my trade in and get a great deal on my new lease too! Matt prepared the my leasing agreement, presented warranty options and answer all of my many questions. The detailing team even stayed late to make sure my new car was pristine as I drove it off the lot! Usually after the sale is done a dealership has made their money and they don't care about you anymore.... THIS IS NOT THE CASE HERE! More

It was the easiest car buying experience that I have ever had. It was low pressure and the team seems to have a genuine interest in helping customers get the car they want for a good price. We arrived late had. It was low pressure and the team seems to have a genuine interest in helping customers get the car they want for a good price. We arrived late on Saturday to buy the car that I had test driven earlier. Even though he had another customer when we arrived, Reid Ryan made sure that we were promptly taken care of. He stayed after hours to ensure that I understood all the features of my new car. He even told me to call him on Sunday if I had any questions. Incredible customer service! Matt Hewison was also very friendly and great to work with. I highly recommend Reid, Matt and the entire team at AutoNation VW. More

I visited AutoNation VW today to purchase a few parts for my Rabbit and get some help with a couple issues my car is having. I was a bit nervous to take in my beat-up salvage, but was very pleasantly surpris my Rabbit and get some help with a couple issues my car is having. I was a bit nervous to take in my beat-up salvage, but was very pleasantly surprised to find every employee I encountered to be friendly, professional, helpful, accommodating, knowledgeable (the list could go on and on)! The service I was provided was quick and made my visit effortless. In addition to all this, I found your employees to be exemplary team players who work well together to provide a memorable experience for the customer. Although I did not purchase my Rabbit at this location, I feel as if my visit today made me part of the VW family. Thank you AutoNation VW! More

The service was good, but a little expensive. Very friendly and the car was ready earlier than anticipated. I would recommend this service man and dealership. friendly and the car was ready earlier than anticipated. I would recommend this service man and dealership. More

Tony has always been pleasant to work with. He is very personable and smiles to brighten your day. He is well informed and provides superb customer service. personable and smiles to brighten your day. He is well informed and provides superb customer service. More