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Clay Cooley Volkswagen of Park Cities
Dallas, TX
1,148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,148 reviews
May 09, 2013
Had a more than pleasant experience with Park Citites Volkswagen. Joe Luna was my main man that helped me get into the Jetta I wanted. Very friendly, no b/s...I was in and out with no problem. Everyone a Volkswagen. Joe Luna was my main man that helped me get into the Jetta I wanted. Very friendly, no b/s...I was in and out with no problem. Everyone at this location was very helpful & professional. Made an experience that could be painful, very smooth. More
by candybarred
Employees Worked With
Joe Luna, Justin Villa, Matt Lewis
May 06, 2013
I was extremely please with the excelent service I received from Joe Luna. I have been going to Park Cities VW to service my 2007 VW Jetta for over 5 years. I was in the market for a new vehicle, and received from Joe Luna. I have been going to Park Cities VW to service my 2007 VW Jetta for over 5 years. I was in the market for a new vehicle, and started out at an Audi dealership in Plano. I am very happy I stayed with the VW brand, as my last 4 vehicles have all been VW Jetta's. Joe was so patient and he worked with the finance team to get me the vehicle I wanted, and a fair price. I would definitely refer others to Joe Luna. Thanks for this opportunity to share my feedback! More
by ejones926
Employees Worked With
Joe Luna
May 01, 2013
Sam did an awesome job by getting me into a car that I love, eqiupped with everything I was searching for and more! I went in after work, traded my Jetta and drove home in a brand new 2013 Turbo Beetle. S love, eqiupped with everything I was searching for and more! I went in after work, traded my Jetta and drove home in a brand new 2013 Turbo Beetle. Sam along with the New Car Manager and Patrick in Finace stayed late on a Friday to make sure every step was complete and I drove away happy. I'm confident that the other sales staff are excellent in their ability to assist those searching for a new car, but I would definitely recommend asking for Sam Howard as he is both knowledgable about the VW product and exemplifies great customer service skills! There are other dealerships in the Dallas Metaplex, but it's important to choose a dealer that will also be there for you beyond the sales experience by having an awesome service department. I took my car in for its first 1,000 mile check up and the whole team work together from the prompt greeting in the service drive, to getting my car back in the shop and having me back on my way before I knew it. Kuddos to Sam and Park Cities VW for your excellent customer service, as I will be sure to send others your way! More
by Burzhpu
Employees Worked With
Samuel Howard
April 28, 2013
I went in to check out an amazing Mini Cooper S they had on their lot and possibly trade my 08 Toyota Prius for it. I knew the price I wanted and needed on both and got exactly those with minimum hassle fro on their lot and possibly trade my 08 Toyota Prius for it. I knew the price I wanted and needed on both and got exactly those with minimum hassle from the team. We had a little back and forth but they were very honest an straightforward with me and fair, I believe. All in all, it was a great, easy, and most of all, quick experience. Joe was great to work with and made it fun to by the car I wanted. More
by colinmburns
Employees Worked With
Joe Luna
April 22, 2013
We greatly enjoyed working with Joe! He was so nice and helpful and didn't pressure us too much about purchasing, letting us come to our own decision. We also met with Steve when Joe wasn't in the office a helpful and didn't pressure us too much about purchasing, letting us come to our own decision. We also met with Steve when Joe wasn't in the office and he was very nice and helpful as well. We absolutely love the vehicle we ended up purchasing, and are happy to have started a positive relationship with Joe and Autonation VW Park Cities. I honestly believe that we could call him and he would help out on anything we needed. He was so accessible during our purchase decision in the office and even when he was out of the office via his cell. Very positive experience here, and would definitely recommend to others. More
by chrissyn117
Employees Worked With
Steve Wyatt, Matt Hewison, Joe Luna
April 14, 2013
Very friendly and courteous as we walked into the dealer. Mr. Luna was very patient and helpful looking for possible finance options! The overall experience was very good! Mr. Luna was very patient and helpful looking for possible finance options! The overall experience was very good! More
by elinadiaz
Employees Worked With
Joe Luna
April 11, 2013
I would give Billy's customer service 10 STARS!! From start to him walking me to my car wishing me a great day on a rainy day. Well taken care of. Billy explained the service report leaving me without an start to him walking me to my car wishing me a great day on a rainy day. Well taken care of. Billy explained the service report leaving me without any questions. Very pleased customer ;-) More
by ta_lik02
Employees Worked With
Billy Weathers
April 11, 2013
I was very happy with service Tony Fruzia was very helpful and explained all my service detail to me everyone in the service depatment was very help and i will be doing all my services at this dealers helpful and explained all my service detail to me everyone in the service depatment was very help and i will be doing all my services at this dealership. More
by Tracyrhinehart
Employees Worked With
Tony Fruzia
April 10, 2013
Very fast thorough and friendly. Even answered my silly question about the brand of wiper fluid used, and my question about the oil change intervals. question about the brand of wiper fluid used, and my question about the oil change intervals. More
by AdamFlores13
Employees Worked With
Jorge Field, Jorge Field
April 08, 2013
This review is a bit overdue, but I wanted to provide feedback. Tony Fruzia has been my service advisor for several years. Tony always provides outstanding communication and feedback. I highly value feedback. Tony Fruzia has been my service advisor for several years. Tony always provides outstanding communication and feedback. I highly value communication in all of my relationships. This past service was going to be an expensive one. Tony clearly explained everything to me in detail and why it needed to be done now. He also consulted with me about future services that will need to be performed on my vehicle so I could plan and budget accordingly. Tony is the reason that I continue to be a long time customer of Park Cities VW. Sincerely, Luis Garcia More
by cuban65
Employees Worked With
Tony Fruzia
