Clay Cooley Volkswagen of Park Cities

My experience at Park Cities Volkswagen/AutoNation with Mr. Ryan and Mr. Martinez restored my faith in excellent customer service. From my first conversation with Mr. Ryan over the phone until the day we s Mr. Ryan and Mr. Martinez restored my faith in excellent customer service. From my first conversation with Mr. Ryan over the phone until the day we signed off on the purchase with Mr. Martinez, the experience was very surreal. I really could not believe how perfect everything was! Mr. Reid called me with daily updates regarding the progress of the deal and to reassure me that he was working on everything with the finance department. When we arrived at Park Cities to meet with Mr. Ryan and Mr. Martinez to complete paperwork, everyone was so very nice and hospitable. We were constantly being greeted by other staff and salesmen as they walked by while we waited a few minutes for Mr. Ryan. Everyone was so very pleasant.The process was so quick an easy to the point that I kept looking over at my husband and saying "wow, I can't believe this". It seemed too good to be true, but it was all true! Im so very grateful to Mr. Ryan and Mr. Martinez for helping me get into a car that I've wanted since I was a little girl! Thank you so very, very much. I have already given at least two of my colleagues Mr. Ryan's contact info at the dealership! Keep up the excellent service! I can't praise you guys enough! With Sincerest Regard, The Hendersons More

Reid Ryan, was the best. I did not feel pressured or haggled. The service was amazing, and I feel like the team tried to give me the best deal possible. As a young single woman the idea of going to pur haggled. The service was amazing, and I feel like the team tried to give me the best deal possible. As a young single woman the idea of going to purchase my first vehicle can be quite daunting, but luckily I did not feel taken advantage of. Reid Ryan was extremely helpful and thoughtful. I could not have asked for a better experience. Reid Ryan was very attentive to my needs and I appreciated his honesty. The dealership environment was very comfortable and neat. Overall, the staff was friendly and professional. I am proud to say I am a happy VW Jetta owner! Autonation VW is the best!!!!!!!!!!! P.S. Ivan Martinez was great also! More

Joe Luna is a great salesman indeed! He was patient, knowledgeable and friendly with every process. I would highly recommend him to any of my family and friends! knowledgeable and friendly with every process. I would highly recommend him to any of my family and friends! More

The team that we worked with was very knowledgable, helpful, and friendly. I have worked in the customer service industry for 11 years and I would be very pleased if each of my employees were as friend helpful, and friendly. I have worked in the customer service industry for 11 years and I would be very pleased if each of my employees were as friendly and helpful Pete and Sayed were. I bought a new Jetta and was in and out of the dealership within 3 hours, which I think is pretty good! More

I had a great experience with Joe Luna getting me into a new 2013 Beetle! The only downside that I have is the distance to the dealership. new 2013 Beetle! The only downside that I have is the distance to the dealership. More

Sayed was a joy to work with. He was charming, professional, and fun to visit with. We arrived at the dealership at approximately 5:30 pm on a Saturday evening. Test drove the vehicle we were in professional, and fun to visit with. We arrived at the dealership at approximately 5:30 pm on a Saturday evening. Test drove the vehicle we were interested in, filled out the necessary paperwork and spent a couple of hours visiting and getting to know Sayed while we waited for Ivan to finish up with a client. This is a very classy, professional, and organized dealership, the staff are wonderful to work with. Despite the fact that the previous client delayed our visit with Ivan for such an extended period of time everyone was very gracious to stay well past closing to complete our purchase. Ivan made a point to stop in Sayed's office to assure us that as soon as he finished with his current client he would be right with us. Once we were able to get in and see him, he was quick, efficient, thorough, and professional throughout the entire financing process. When we left at around 10:00 pm several of the staff remained to finish up for the day and close up shop. Despite the late hour everyone remained cheerful and accommodating. It was certainly not our intent to keep the staff so late after closing. I feel certain that without the previous client delay we would have been done much sooner. Even so everyone made us feel welcome and valued. We live about an hour away from the dealership, with many, many other dealerships along the way and it was well worth the drive for such a pleasant experience. We left more than satisfied with everything and with the exact vehicle we wanted. Thank you so much Sayed and Ivan! More

Noble was very pleasant, informative and attentive while he showed me around, and not at all 'pushy' like most salesmen. He and Matt made my first leasing experience much easier than I thought it would be, he showed me around, and not at all 'pushy' like most salesmen. He and Matt made my first leasing experience much easier than I thought it would be, I would highly recommend anyone to go to Park Cities if you're considering a vehicle. I know I'll be a repeat customer!!!! More

Sayed was very friendly and helpful in the decision between the jetta TDI and Hybrid. I test drove both vehicles and Sayed took me on a route that let me experience the vehicle in my daily driving patt between the jetta TDI and Hybrid. I test drove both vehicles and Sayed took me on a route that let me experience the vehicle in my daily driving pattern. This helped me decided that the jetta hybrid was the better choice for me. The jetta TDI is a good maybe great car if you have longer commutes or take longer drive trips. This is not the pattern i drive so the mix of medium commute and city driving the jetta Hybrid is the vehicle for me. I am glad that Volkswagen has made this car. Ivan was very efficient and clear in the closing of the sale. More

I came in for my last 30K check-up on my 2010 VW Jetta (lease). I had an appointment with Mike who was busy at the time I came in, but Tony jumped in to help, and pointed me in Reid's direction to do some (lease). I had an appointment with Mike who was busy at the time I came in, but Tony jumped in to help, and pointed me in Reid's direction to do some test drives. Everyone was, as always, extremely friendly and helpful. I've never had such a great car leasing experience as I've had with this dealership. This is actually my third lease, and I will be a VW and AutoNation Park Cities VW customer for life. You don't feel pressured or hassled at all, but helped and welcomed, from the moment you pull into the service drive to the moment you have your new keys in hand. Grade A++ for the people I worked with and the dealership generally. More