Clay Cooley Volkswagen of Park Cities

There was an issue of my engine oil level being low soon after oil change service. Engine light came on soon after I drove off from the dealership. They sent a technician to my home (which is why I am givin after oil change service. Engine light came on soon after I drove off from the dealership. They sent a technician to my home (which is why I am giving 3 stars). Turned out, the engine oil was at very low level. Technician had to pour two bottles of oil. Mind you, this is after an oil change. I’m questioning their quality control. I also left a sweater in one of the chairs in their waiting area and no one has called me back about it. I called and left them messages. I’m questioning their trustworthiness. I’m leasing my car from them and I don’t think I will lease with them ever again. More

Excelente servicio y buena atención lo recomiendo. Quedé satisfecho. Siempre atentos a los cuidados del vehículo Quedé satisfecho. Siempre atentos a los cuidados del vehículo More

Thanks to Asian Craven my time was handled with professionalism and courtesy. Its always that way when Asian is my service representative. professionalism and courtesy. Its always that way when Asian is my service representative. More

I brought my car in to have its annual service and I brought up the issue of the mats in the back of the car not laying flat like they should I forgot it it's not him was going to see what he could do a brought up the issue of the mats in the back of the car not laying flat like they should I forgot it it's not him was going to see what he could do and get back in touch with me but that never happened that's the only reason I'm giving four stars the service as usual it's done properly I'm just disappointing in the mat issue not being resolved More

Omar was my salesman and made the process fast and easy. He also had no problem waiting for me to come in after work. He also had no problem waiting for me to come in after work. More

My visit was done on the time and and finished when Asian, my Service Representative said it would be. It’s always a pleasure dealing with Asian and Olga. Asian, my Service Representative said it would be. It’s always a pleasure dealing with Asian and Olga. More

New lease to replace the old lease. I need assistance with processing the GAP Insurance. I was not able to create a password for the online VW Financial Services because I do no I need assistance with processing the GAP Insurance. I was not able to create a password for the online VW Financial Services because I do not have an invoice with an account number. Robby Robertson was very kind in helping me when I drove in to VW Park Cities with a damaged vehicle that had just been hit. Marvin Barney- good salesman!!! More

Second time I came here for oil change. My service agent very good explain everything I need to know over roll perfect My service agent very good explain everything I need to know over roll perfect More

Ok experience until the first piece of paper for a sale goes in front of you. I asked them to explain an MSRP that was several thousand over the online cost; they explained some (delivery fee) but then sai goes in front of you. I asked them to explain an MSRP that was several thousand over the online cost; they explained some (delivery fee) but then said it's upgrades to the vehicle that weren't actually upgrades (clear coat paint protective that comes standard, floor mats that come standard, etc). Then when I asked for an itemization of another $4k line item called "Accessories", they said it came with the car. They used the previously-described "upgrades" which increased the MSRP was now used to justify the $4k accessories fee. Finally they agreed to a 4.9% APR to finance there, and when I got to finance they put papers in front of me to sign with 5.8% APR and a new warranty add-on package I had not agreed to. This whole time they told me I didn't hear what I heard and they kept changing their narrative and changing #s on every reprint. It was disgusting behavior. If they want ppl to purchase add-on packages, then sell the packages the honorable way: describe what packages offer and give the customer a choice. Don't force it on them and pretend it's a discount when the customer firmly declines these forced fake upgrades. This behavior was consistently modeled by the General Manager, Sales Manager, and Finance person. More

Mr. Ricky did an excellent job serving my husband and I. He explained thinks well. Thank you! He explained thinks well. Thank you! More