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Clay Cooley Volkswagen of Park Cities
Dallas, TX
1,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,121 reviews
April 14, 2025
Mr. Robby Showed excellent customer service He was a man of his word Good customer service is a rarity these days but Mr Robby reinstated my Faith. Thank you of his word Good customer service is a rarity these days but Mr Robby reinstated my Faith. Thank you More
by cassmith55
Verified CustomerApril 12, 2025
They're unreasonable and didn't want to be responsible for their mistakes!!! My car had been in the shop twice and too long when I had only bought it in November 24!!! Who buys a car that needs repairing for their mistakes!!! My car had been in the shop twice and too long when I had only bought it in November 24!!! Who buys a car that needs repairing twice in only 3 months of purchasing it ??. Bad deal! More
by DAN35JD
April 12, 2025
Very poor customer svc and management! The car has been in the shop twice since I bought it in 11/24 after putting a $1500.deposit down! 1st😤 & 2nd🤬 time! The car has been in the shop twice since I bought it in 11/24 after putting a $1500.deposit down! 1st😤 & 2nd🤬 time! More
by DAN35JD
Employees Worked With
Other Employees :
Alex, Brennon,
April 11, 2025
The car was in service for over 3 weeks for a simple software update which is What we were told was the problem. The car came back very dirty dusty inside as the windows were left down for some time. software update which is What we were told was the problem. The car came back very dirty dusty inside as the windows were left down for some time. And what was more frustrating is we left 2 messages for our service writer and I personally called a 3rd time to leave a message for the service manager of which neither of them called us back. Very frustrating. Providing a rental car was helpful so at least we had transportation for the 3 weeks. More
by dominic17
