Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Clay Cooley Volkswagen of Park Cities
Dallas, TX
1,124 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,124 reviews
August 11, 2009
HORRIBLE, DISHONEST dealership. The poor sales HORRIBLE, DISHONEST dealership. The poor sales consultant I worked with was not to blame- I felt sorry for him. I was basically held hostage and pro HORRIBLE, DISHONEST dealership. The poor sales consultant I worked with was not to blame- I felt sorry for him. I was basically held hostage and promised a "great" trade-in, and while I test-drove numerous cars, they already had the low figure in mind for my trade-in. I learned a lesson- get the trade-in offer up front. Don't waste your time- go to Rusty Wallis in Garland instead. More
by stellamama
Employees Worked With
Ken (sales) everybody else kept hidden in their offices
May 20, 2009
THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW fro THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN More
by gingertalls
Employees Worked With
jeff mouldon, aaron, several others by telephone
November 09, 2008
Classic failure on late 90s VW models: power windows fail. They "fixed" it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it. fail. They "fixed" it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it. All that for ... $300 (just bought the part for $50; genuine is $100) CROOKS ! More
by JTTT
Employees Worked With
Jeromy Boulet
February 28, 2007
Kati Toms is by far one of the nicest saleswomen I have ever had the pleasure of dealing with, she is a truly nice woman! She stayed in contact with me and finally priced me a car at $100 over invoice, ever had the pleasure of dealing with, she is a truly nice woman! She stayed in contact with me and finally priced me a car at $100 over invoice, but alas she didn't have/couldn't find the car i wanted but I would recommend them to everyone. Go see Kati she'll make you one heck of a great deal! More
by new VW
Employees Worked With
Kati Toms
