Clay Cooley Volkswagen of Park Cities

Recall service for my RD 4 which I was initially informed would take “4-5 hrs” This turned out to be 2 days I think that’s a real error in estimate Fortunately service managers Chris and Justin were very would take “4-5 hrs” This turned out to be 2 days I think that’s a real error in estimate Fortunately service managers Chris and Justin were very attentive and sympathetic. So overall I survived! I still have a recall to do on door handles as parts are on back order. More

Asian and Michael were absolutely amazing! They helped me get my arena fixed ASAP! would definitely recommend this Volkswagen dealership! They helped me get my arena fixed ASAP! would definitely recommend this Volkswagen dealership! More

I've been a long time customerat this dealership with interactions with both sales and service. Last time in, I was helped by Rickey , he was new but I couldn't tell. He was very nice and explained to me interactions with both sales and service. Last time in, I was helped by Rickey , he was new but I couldn't tell. He was very nice and explained to me issues with my car that I actually understood! They have always been great and I couldn't think about going elsewhere. More

Friendly but kept a car a little too long but could have been attributed to holiday. But thank you been attributed to holiday. But thank you More

I’ve had VW all of my adult life, and love the brand. I recently moved to Dallas and needed to find a local dealership for Service. The first one i tried was Park Cities in Dallas and thank goodness I di I recently moved to Dallas and needed to find a local dealership for Service. The first one i tried was Park Cities in Dallas and thank goodness I did! The Robby was so helpful and professional. The whole group they have there appear outgoing and funny, they seem like a fun group to be around and the service was impeccable. My Tiguan is getting older and I cannot wait to meet the sales group. Great place all together, I’m sure. Thanks so much! More

I am always met with a friendly, attentive staff. I appreciate everyone going the extra mile, for example, washing my car and vacuuming the interior without having to ask. Things like that go a long I appreciate everyone going the extra mile, for example, washing my car and vacuuming the interior without having to ask. Things like that go a long way! The technicians always do an excellent job with my Passat! One word of advice, though. You may want to reconsider playing country music in the waiting area, it is rather obnoxious. It was unpleasant to have to listen to it for almost three hours while I waited for my service to be completed. Overall, I am very happy with Clay Cooley at Park Cities! Keep up the excellent service! More

Dealer makes you pay for using credit card passing on the cost to the customer cost to the customer More

Clay Cooley Park Cities is the go to for Dallas. The service is personable, straightforward, and accommodating. As I waited for my salesman to work magic, I glanced around and saw a very diverse cli The service is personable, straightforward, and accommodating. As I waited for my salesman to work magic, I glanced around and saw a very diverse clientele. Young, older, upper echelon, average Joe’s, and a rainbow of ethnicity. After my purchase, I began to notice all the Clay Cooley license plate frames in my area. Bishop Arts, Uptown, Trinity Grove, and downtown Dallas loves Clay Cooley. If you were on the fence, hop over. You’ll be smiling from ear to ear! More

I was given immediate service. Randall was exceptionally welcoming, informative, and professional. My car was returned washed and cleaned inside and out. We have had our car sinc Randall was exceptionally welcoming, informative, and professional. My car was returned washed and cleaned inside and out. We have had our car since 2014 and couldn’t be happier with the car we have had with Clay Cooley. More

I traded in a vehicle in November 2024 and purchased a used vehicle here. It is January 2025 and they have not paid off my trade in and I am about to be in collections regarding this. I cannot get anyone used vehicle here. It is January 2025 and they have not paid off my trade in and I am about to be in collections regarding this. I cannot get anyone to call me back or resolve the issue. The worst car buying experience I have ever experienced. Little to no communication regarding their error that greatly affects me and my credit. More