Clay Cooley Volkswagen of Park Cities

I have mixed feelings about my experience with Clay Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, the back window wasn't tinted at all. We were told to come back any day top his issue fixed. My son came back twice and both times was told there wasn't a technician to help him. (keep in mind he was told a time and day to come) Finally, he came back on a day that someone could fix the tint and waited 5 HOURS. We were told it would take 30 minutes tops. My 17 year old son is too green and inexperienced to know to complain, so I stepped in and kept asking why it was taking so long. Each time I was told it would be another 10 minutes. Five hours of being told over and over again that it was almost done. This is terrible customer service and terrible communication. After I said I was going to submit a formal complaint, someone finally called me back and offered to refund us for the tint job. Do better Clay Cooley. More

Overall has an okay experience at this dealership. I felt as if it was pleasant and clean inside however the parking lot is very annoying. I felt as if it was pleasant and clean inside however the parking lot is very annoying. More

Never going back to service vehicle there, I had tge mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got bille mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got billed for a diagnostic that was bull and got charged for a bunch of parts that I didn’t even need and ended up fixing the car myself More

Excellent and friendly service by every person I spoke with. Good communication about the status of the service as well as letting me know what needed attention now and down the line. with. Good communication about the status of the service as well as letting me know what needed attention now and down the line. More

I recently purchased a new from Volkswagen on Lemmon and had a phenomenal experience. The general Manager Giovanni Ybanez was extremely helpful and knowledgeable, taking the time to explain all the features had a phenomenal experience. The general Manager Giovanni Ybanez was extremely helpful and knowledgeable, taking the time to explain all the features and options without any pressure. The entire team at Volkswagen was friendly and professional, making the process seamless. I am thrilled with my new car and will definitely return for future service needs. More

Had great communication through the whole process, had to leave my car for a couple days and they were never hard to reach if I had any questions leave my car for a couple days and they were never hard to reach if I had any questions More

Really disappointed in the communication and customer service here after buying a brand new car. service here after buying a brand new car. More

I had such a great experience on a rainy Saturday! I love my Volkswagen Taos and got a great deal!!! Donnie was wonderful, and Michael was a true pleasure in finance, as well as the sales manager Haym I love my Volkswagen Taos and got a great deal!!! Donnie was wonderful, and Michael was a true pleasure in finance, as well as the sales manager Hayms! I have been a customer for decades and will continue to be. Visit Clay Cooley Park Cities! More

Buying a car as a woman can be an intimidating experience, but my visit to Clay Cooley completely exceeded my expectations. Katherine greeted me at the front of the dealership with a warm smile, i experience, but my visit to Clay Cooley completely exceeded my expectations. Katherine greeted me at the front of the dealership with a warm smile, instantly putting me at ease. She was kind, attentive, and genuinely listened to what I was looking for in a new vehicle. While I didn’t need a new car, I was interested in something larger than what I was trading in, and Katherine provided some great options. Gary stepped in to help finalize a deal, and together they offered a price I was happy with. Both were kind, funny, and made the entire process enjoyable. Michael in finance was equally fantastic, keeping things efficient and stress-free. The dealership even stayed open past closing so I could take my new vehicle home that night! I ended up leasing a 2024 Volkswagen Tiguan, and I couldn’t be happier with my decision. After a week of driving it, I absolutely love it. When I returned to drop off the extra key for my trade-in, Katherine and Gary were just as friendly and welcoming, taking time to chat with me again. Clay Cooley’s staff truly impressed me, and my experience was nothing short of five stars! More

SALESMAN WAS VERY HELPFUL. CAR WAS SOLD TO ME WITH NO SPARE TIRE AND HEADLIGHTS THAT FAIL TO WORK IN THE RAIN. CANT GET ANYONE TO RETURN MY CALL. I NEED TO TALK WITH FINANCE PE CAR WAS SOLD TO ME WITH NO SPARE TIRE AND HEADLIGHTS THAT FAIL TO WORK IN THE RAIN. CANT GET ANYONE TO RETURN MY CALL. I NEED TO TALK WITH FINANCE PERSON...PLEASE ASK HER/HIM TO CALL ME AT 903 718 1704. More