Clay Cooley Volkswagen Of Richardson - Service Center

I have continually returned to boardwalk Volkswagen of Richardson because of the great customer care that I receive. Kenny Smith is the service employee I ask for due do him always acting as a professiona Richardson because of the great customer care that I receive. Kenny Smith is the service employee I ask for due do him always acting as a professional and providing high quality customer care. This consist of informing me of the duration,price, and type of maintenance and contacting me of any details that may have changed upon inspection of my vehicle. I have yet to have a negative experience with this dealership and will continue to recommend it to friends and family. More

I called Boardwalk VW due to a recall letter that i received in the mail. Jeff called me back in less then 30 minutes to help me out. He was very kind and i felt like i was the only customer he had. received in the mail. Jeff called me back in less then 30 minutes to help me out. He was very kind and i felt like i was the only customer he had. I had a great experience and I will definitely return for future service. More

Kenny was such a great help with getting my car fixed. He was in constant communication with me during the entire process. I was never left wondering when I would hear something about the car. Kenny kept me was in constant communication with me during the entire process. I was never left wondering when I would hear something about the car. Kenny kept me informed every step of the way. I have dealt with other VW dealerships and service departments before, and Boardwalk VW, and Kenny Smith, really made me feel like an important customer and taken care of. More

Even thought I drive a Toyota Tacoma, they changed my oil in no time. Everyone was very professional and courteous, especially Jeff Fagan. I will be back when I need any service done on my truck, not to in no time. Everyone was very professional and courteous, especially Jeff Fagan. I will be back when I need any service done on my truck, not to mention I will recommend this to my friends and family . More

I recently bought a used Volkswagen EOS in Flowermound. The dealership I went to recommended that I try the VW dealership out there, which I did. The quality of work they did was wonderful and they were v The dealership I went to recommended that I try the VW dealership out there, which I did. The quality of work they did was wonderful and they were very friendly when I was in the store. The problem was they never returned any of my calls or emails when I asked for quotes of future work. Overall the communication even about the work I was having done in there shop was poor. Therefore, I decided to give Boardwalk a try. What a GIGANTIC difference in service, and even friendliness. Bob was extremely professional, prompty attended to me even though I was a brand new customer and my initial service was kind-of small. He thoroughly checked out my car, adviced me about things I did not know about, and really made me feel welcomed and appreciated as a customer. Just recently I went in for another service. Same wonderful experience and they even washed my car...which it needed!! He promptly priced future work I wanted done and advised me about when to do certain maintance as well. I will definately be back. I love, love, love my EOS and plan to be a long-term customer! Thank you so much!!! More

Nicole and Boardwalk VW Richardson are awesome to work with. Very friendly and attentive to all your needs. I went in for my 10k mile care free service and Nicole went above and beyond in helping get my k with. Very friendly and attentive to all your needs. I went in for my 10k mile care free service and Nicole went above and beyond in helping get my key programmed to roll up and down my windows from the remote itself. I was expecting to be charged a fee for this as others in different areas get charged for extra programming, but when Nicole called, she said everything had been taken care of and at no charge to myself. I highly recommend this dealership for sales and service. You will not be disappointed! More

I came for a Engine Oil change, and to my surprise it was very quickly done. Nicole was very friendly and answered all my questions. very quickly done. Nicole was very friendly and answered all my questions. More

Came in to get a inspection and oil change. Terry kept me informed of work need to be completed (safety recall) and told me how long it would take. They had my car out when they said they would! informed of work need to be completed (safety recall) and told me how long it would take. They had my car out when they said they would! More

Bob & Gary are dedicated giving 100% to customers walking through the door....you can't ask for better people helping you. Bob King knows his cars and how they work....Gary knows how to get the cust walking through the door....you can't ask for better people helping you. Bob King knows his cars and how they work....Gary knows how to get the customer what they want and need. More

Since moving to Richardson 7 years ago, we have been to Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have to admit that when we come to Boardwalk I feel absolutely comfortable that my wife's car is taken care of and that all service recommended is reasonable. Unfortunately I do not feel the same when I take my vehicle to the Chevy Dealership. Believe me wife does not let me forget it. But I have to admit, Boardwalk is simply better. The work is done in a timely fashion. The staff tells us what to expect, we have had no unpleasant surprises. One of the reasons we feel so confident in the service we receive is the people. For example Tie Johnson is, "Da Bomb." Like the rest of the staff, she has a smile on her face, when/if you meet her you will find that she is engaged and knowledgeable. When you meet people who care they stand out. I am thankful that we have Tie to call upon. Tie is not alone, she is supported by Service Director Jason Lederer. I was so impressed with Tie, I felt compelled to share our experience with Jason. I think the fact that Jason recognizes that Tie is an asset speaks volumes about him and the organization. As long as we keep getting this level of service Boardwalk has our business. More