Clay Cooley Volkswagen Of Richardson - Service Center

Every time I come to this dealership I get the fastest and best service. Everyone is extremely friendly and helpful. They always keep me updated on the service getting done. and best service. Everyone is extremely friendly and helpful. They always keep me updated on the service getting done. More

The staff at Boardwalk is always very courteous and helpful. I've stopped there with minor problems in the past, and have always been promptly helped. a few times without cost to me. I would definit helpful. I've stopped there with minor problems in the past, and have always been promptly helped. a few times without cost to me. I would definitely recommend Boardwalk to anyone. More

Bob kept me informed of what was found to be not working correctly and the how quickly the car was fixed. Bob was involved and I very much appreciated his involvement to get the car operational. I will defi correctly and the how quickly the car was fixed. Bob was involved and I very much appreciated his involvement to get the car operational. I will defiantly return to have my car serviced at Boardwalk VW. More

Bob was GREAT! I will definitely be going back for my next oil changes. I LOVE how they have a "buy 2 get 1 free" program! next oil changes. I LOVE how they have a "buy 2 get 1 free" program! More

Very personable - did not have an appointment but worked me in and gave me continuous updates on progress. Not only did the correct the problem, they washed and cleaned the inside. Great experience! me in and gave me continuous updates on progress. Not only did the correct the problem, they washed and cleaned the inside. Great experience! More

My Touareg was just brought in for service. I worked with Terry and he was great. He was friendly and explained everything to me. I also appreciate the fact that he usually answered the phone when I c with Terry and he was great. He was friendly and explained everything to me. I also appreciate the fact that he usually answered the phone when I called or called me back promptly. He told me I would get my car on Wednesday and I did. I appreciate good customer service, because unfortunately it is hard to find these days. More

Jeff promptly came to my car, welcomed me, and asked what service I needed. I told him that I needed my tires checked since my low tire pressure tire light was on. He said that would be absolutely no probl service I needed. I told him that I needed my tires checked since my low tire pressure tire light was on. He said that would be absolutely no problem, and he said he would also have them wash my car while I was there. A few minutes later, Jeff brought me out to my car to show me a screw that was in my tire, and to show me the tread was severely worn on my tires. So, Jeff worked with me to get the very best deal on tires and alignment from Volkswagen. He allowed me to what other deals I could find and assured me that he would match or beat any competitor's price. He wanted to make sure that I stayed at Volkswagen to ensure the best service. I called around, and I found one place that could do it for a bit less money, and he made sure he took care of me at Boardwalk. As soon as I gave him the go ahead, he took care of it that day, updated me frequently on where they were on the service and how much longer it would be to completion. He worked with me until I drove off. He also followed up with me to make sure things were going okay. I am extremely pleased with the level of service that I received with Volkswagen and Jeff Fagan, and I will definitely make sure I let others know about the great service I received. More

I appreciate that Kenny communicated with me when my car was nearly finished, giving me a headsup so I could finish what I was doing offsite. The price was great & I was glad to find they would also install was nearly finished, giving me a headsup so I could finish what I was doing offsite. The price was great & I was glad to find they would also install windshield wipers that I had purchased elsewhere while they had the car there. I always get good service at Boardwalk whether it's Bob, Tie, Kenny or whoever. I don't go anywhere else. More

I have given the rating primarily due to my absolute confidence in my service advisor, Robert King. I will not consider buying a car at another dealership until after Bob retires. So, please don't let confidence in my service advisor, Robert King. I will not consider buying a car at another dealership until after Bob retires. So, please don't let him retire! (And, I'm not related!) Laura Taylor More