Clay Cooley Volkswagen Of Richardson - Service Center

The service manager, Jeffrey was very helpful. He went out of his way to ensure that I received extended warranty coverage on the repair, and assisted in getting the same kind of coverage on another VW we out of his way to ensure that I received extended warranty coverage on the repair, and assisted in getting the same kind of coverage on another VW we purchased at the dealer. More

The service guys are always friendly and prompt. I don't feel like they are trying to make money as I have experienced at other dealers. The service guys always keep you informed when you are waiting at th feel like they are trying to make money as I have experienced at other dealers. The service guys always keep you informed when you are waiting at the dealer. More

Nikki was very helpful and the work was up to standard. the wait time was extremely long though for an "express" service. Nikki recognized the wait time and helped to make it worth the wait. the wait time was extremely long though for an "express" service. Nikki recognized the wait time and helped to make it worth the wait. More

Billy was friendly and very helpful. The work I had done was a 40,000 mile check up for a 2010 Jetta. Everything works great and the price was great. was a 40,000 mile check up for a 2010 Jetta. Everything works great and the price was great. More

Boardwalk has been a pleasure work with. I've purchased two VWs from them and have had nothing but excellent service and care. Great Job! two VWs from them and have had nothing but excellent service and care. Great Job! More

I have always been happy with the service we receive at I have always been happy with the service we receive at Boardwalk. They are on time and friendly. It is easy to call and make a service appoi I have always been happy with the service we receive at Boardwalk. They are on time and friendly. It is easy to call and make a service appointment. I love getting email reminders for the appointment. More

If you want the best customer service, visit Boardwalk Volkswagen and for sure ask for Brandon Boldon. Brandon is extremely knowledgeable about VW and his customer service is impeccable. You never have Volkswagen and for sure ask for Brandon Boldon. Brandon is extremely knowledgeable about VW and his customer service is impeccable. You never have to worry about your car when there and with him, just know, you will be taken good care of. Brandon will follow up with you, make sure you are happy and will do whatever it takes to make sure you come back and you are satisfied. I wish all the service departments were like Boardwalk. Thanks More

I recently had some service issues with my VW Jetta and used your dealership for the first time. I was fortunate to be helped by Kenny Smith, who addressed all of my concerns and offered solutions in a pr used your dealership for the first time. I was fortunate to be helped by Kenny Smith, who addressed all of my concerns and offered solutions in a professional, knowledgeable, and friendly manner. It is for this reason that I have rated Customer Service and Friendliness at 5. I rated Quality of Work at 5 because there is no indication that it deserves another score. My overall experience was a 5. The waiting room is designed with the customer's comfort in mind. Also, Kenny would come by from time-to-time to give me an updated status of my repairs. I rated price at 5 because this was warranty work. I will continue to use your Dealership for my service needs as I was most impressed with your desire to provide superior customer support. Thank you. More

Car in for its 24K Service cost covered by VWoA + Recalls + Warranty Great Service Team to work with. My only comment is that Dealership recently removed their late opening hours (->22:00) and now close at + Warranty Great Service Team to work with. My only comment is that Dealership recently removed their late opening hours (->22:00) and now close at 19:00 which meant they had to keep the car and complete the recalls the following morning. I miss these late hours.. More

David is always great to work with. He is accommodating, helpful and I plan my visit around his work schedule. Please tell him thanks. Ben helpful and I plan my visit around his work schedule. Please tell him thanks. Ben More