Clay Cooley Volkswagen Of Richardson - Service Center

I was very relieved to find that there was a solution to the problem I was experiencing with repeated tire pressure alerts. Park Cities Volkswagen continued to tell me that it was the weather when the aler the problem I was experiencing with repeated tire pressure alerts. Park Cities Volkswagen continued to tell me that it was the weather when the alert had triggered every weekend for four weeks, Park Cities service department told me there was nothing in the tires even though the alert would go off regularly on the same interval. Finally when the Park Cities service representative told me that they could take the tires off and submerge them in water if I were willing to pay $150, I decided to go back to the great guys at Boardwalk in Richardson despite the distance from my home, and I am glad I did. The Park Cities person told me that if it were her she would just go to Tire Discounters across the street. She didn't even bother to check the computer to see that I had extended tire protection, which Billy did tell me when he and his crew spotted a huge construction nail in one tire in a location that couldn't be mended and a smaller nail in another tire that could be repaired. I will continue to have my New Beetle Convertible serviced a Boardwalk, and if I decide to lease another VW in 2013 it will be from Boardwalk NOT Park Cities. Interestingly but not surprisingly, I have had several encounters with Park Cities but have never been asked for feedback after the service. Sorry this review was so much about them, but I'll close by saying that the dissatisfaction I had with Park Cities was displaced by the satisfaction from working with Billy Cooper and his crew. Thank goodness if there has to be a really bad one there is an even better good one in the same area. More

I purchased two vehicles from Boardwalk within to months and I was having problems with my 2007 used vehicles. I went to Gary to go over my concern and he did the research and put my mind and heart at ease. and I was having problems with my 2007 used vehicles. I went to Gary to go over my concern and he did the research and put my mind and heart at ease. I was concidering returning the vehicle until Gary did the foot work to make everything ok. Thanks Gary More

My right front tire was bulging and after being told by a reputable tire company that no way would my tire be under warranty and that I needed to purchase a new left front tire so they would be the same age, reputable tire company that no way would my tire be under warranty and that I needed to purchase a new left front tire so they would be the same age, I went to Boardwalk VW. Brandon Bolden came up to help and right away took charge of checking for the wear and tear on the tire and warranty coverage. It was covered and he saw no reason for me to buy a replacement for the left front tire. Instead of buying tires that day, I chose to do my 40,000 service instead. I really felt that I was in the hands of a young professional that day. And I'm glad I checked with Boardwalk VW before i made my final decision. More

The price for an oil change is ridiculously high and I even had a coupon. I'll have to take my beetle elsewhere for that from now on. Terry was a very helpful and pleasant service advisor. When I called even had a coupon. I'll have to take my beetle elsewhere for that from now on. Terry was a very helpful and pleasant service advisor. When I called to make an appointment, the girl (wish I'd gotten her name) told me I didn't need to ask for anyone specific when I got there. I specifically asked her that question. The first thing I was asked at the service department was, "who is your appointment with?" More

I bought my first VW from Boardwalk Volkswagen of Richardson. Every experience with this dealer, from sales to service, has been fast, efficient, and friendly! I highly recommend them as a dealer. An Richardson. Every experience with this dealer, from sales to service, has been fast, efficient, and friendly! I highly recommend them as a dealer. And the Jetta TDI that I purchased has been a fantastic vehicle. Two of my friends bought one after driving around in my car. That speaks for itself. -Alan Kravitz More

The service I receive form Boardwalk is unlike any other dealer I've ever worked with. I get to have an assigned service advisor who knows who I am, gets my car in and out as quickly as possible. They hav dealer I've ever worked with. I get to have an assigned service advisor who knows who I am, gets my car in and out as quickly as possible. They have internet service in the service lobby if I need to work and they have as shuttle to get me where I need to go if I have to leave the car. More

I have had many cars serviced in the past, and this dealership is the best I have ever seen. Friendly, courteous, follow through, do what they say---on time and under budget. They do whatever it takes dealership is the best I have ever seen. Friendly, courteous, follow through, do what they say---on time and under budget. They do whatever it takes to ensure a happy customer. I know, I am one. More

The service team is very polite and helpful, and I didn't feel like I was getting shafted like at some of those other infuriating dealerships. We even accidentally bought a car from them once, but they were feel like I was getting shafted like at some of those other infuriating dealerships. We even accidentally bought a car from them once, but they were very nice about it. No pressure. More

Service was exceptional, as always. At 100,000 miles, I've done services every 5,000 and would not give any thought to doing it anywhere else. I've done services every 5,000 and would not give any thought to doing it anywhere else. More

First class operation. These people are a shining star in universe of Boardwalk wannabees. Facility is impeccable clean and organized and the people are bright and friendly. Very one seems on a mission to pl universe of Boardwalk wannabees. Facility is impeccable clean and organized and the people are bright and friendly. Very one seems on a mission to please the customer. My only suggestion to improve would be to set channel on TV in customer waiting area to FOX News. May as well educate the folks while they are sitting there captive. More