Clay Cooley Volkswagen Of Richardson - Service Center

Took the car in for routine service and to troubleshoot a ride quality issue. Service was fast, problem identified and fixed under warranty, rotation and balance at a great price. Got a free football via m ride quality issue. Service was fast, problem identified and fixed under warranty, rotation and balance at a great price. Got a free football via mail too! More

I have been a Boardwalk Customer for 10-11 years. I'm on my second Jetta Diesel (unfortunately I was hit on Central Expressway at 65+ mph- I didn't didn't a scratch but my wonderful car couldn't be saved... my second Jetta Diesel (unfortunately I was hit on Central Expressway at 65+ mph- I didn't didn't a scratch but my wonderful car couldn't be saved....so I got another as soon as I could) One of the best qualities of my VW is dependable TRUSTWORTHY service. And the best news I've have lately is that they'll service other "brands" of cars so I can trust them with my children's vehicles. My 100,000 checkup was completed timely at a very affordable price. I have had a difficult problem to identify in the past -some kind of short blowing fuses- but Bob was diligent and we got the problem corrected. I hope I always be close enough for Boardwalk to take car of whatever vehicles I own. More

Boardwalk volkswagen has always taken great care of my Jetta. Their service advisors are friendly and always keep you up to date as your car gets worked on. I don't live in the area, but always worth it t Jetta. Their service advisors are friendly and always keep you up to date as your car gets worked on. I don't live in the area, but always worth it to drive a little further to get such good service for my car. And they are always efficient, and able to get my car back to me quickly. More

Jeff Fagan at Boardwalk VW in Richardson is by far the best Service Adviser I have ever dealt with on any car that I have owned. He called us everyday with service updates and advised us on what work nee best Service Adviser I have ever dealt with on any car that I have owned. He called us everyday with service updates and advised us on what work needed to be done. Everything was above board, and we absolutely appreciated to continuous follow up until our service was complete. More

My overall experience with working with Terry Granger and the VW team was great. Terry was very helpful and even researched a prior service ticket. I am still waiting on a phone call regarding my center co the VW team was great. Terry was very helpful and even researched a prior service ticket. I am still waiting on a phone call regarding my center console for my 2006 Pasat. Apparently the part was returned or given to someone else. As soon as it arrives I would like to know so it won't happen again. Terry was on top of this issue and made the necessary phone cals to get another one ordered for me----I truly appreciated his extra efforts. The only reason I gave "price" an okay is because I can never seem to get out of the VW dealerhip with repairs less than $1000. Would appreciate any coupons to assist with the cost. I did utilize my 10% coupon for this service visit. Thanks, Martha (Marti) McCune More

I bought by New Beetle a little over 2 years ago and have been back to the dealer maybe 4 or 5 times for oil changes, a new tire, and a couple of minor things. Every time I was there, without exception, eve been back to the dealer maybe 4 or 5 times for oil changes, a new tire, and a couple of minor things. Every time I was there, without exception, every person I dealt with could not have been nicer, more friendly, or more helpful. The waiting area is nice (flat screen TV, tables, chairs, magazines, drinks, food--even free cookies--the good kind!), nice restrooms -- and if you don't want to wait, they'll take you wherever you want to go. And they always wash your car for free. As for the price, I don't know how it compares to other places because I don't WANT to go anywhere else -- so my "ok" rating is not really a reflection on Boardwalk Volkswagon's price -- I would just naturally rather pay less. More

My AC compressor went out on my way home from work. Terry Granger met me without an appointment and kept me updated on the work needed to fix my car and the estimated times required. At all times he w Terry Granger met me without an appointment and kept me updated on the work needed to fix my car and the estimated times required. At all times he was helpful and easy to talk to. The repair was done quickly and very well. I left with a working AC and a much cleaner car. Thanks Terry and everyone associated with the repair. More

shocked that a 4 year old car with only 49,000 miles needed such expensive and extensive work. Service was great, Tie was very good. But how do I know the work quality until I see how long it lasts this needed such expensive and extensive work. Service was great, Tie was very good. But how do I know the work quality until I see how long it lasts this time? Disappointed in VW needing work of this magnitude so early in the life of my car. More

Great experience. Got in quick and when it fit my schedule. They even found some issues with my car that I was not aware of. Thanks schedule. They even found some issues with my car that I was not aware of. Thanks More

I came by the dealership because I had purchased a new VW Jetta from D & M Leasing and wanted to get a service warranty check on the vehicle. Ms. Cloud advised I could get a 27 point inspection at any time. Jetta from D & M Leasing and wanted to get a service warranty check on the vehicle. Ms. Cloud advised I could get a 27 point inspection at any time. I figured that would be ok but it was really not what I was looking for---I wanted the vehicle to be checked out under the service warranty of the vehicle to make sure all was good and if anything needed to be replaced under the warranty before the milage expired out. I was satisfied for the time being. More