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Clay Cooley Volkswagen Of Richardson - Service Center
Richardson, TX
721 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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721 Reviews of Clay Cooley Volkswagen Of Richardson - Service Center
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February 08, 2011
I have used Boardwalk for over ten years to service two jetta deisels- I couldn't ask for better! And the vehicle is the best too! From my Senior Service Advisor Bob King to the courtesy valet Javier - eve jetta deisels- I couldn't ask for better! And the vehicle is the best too! From my Senior Service Advisor Bob King to the courtesy valet Javier - everyone associated with the service on my vehicles are courteous, knowledgeable and dependable. I guess I'll always have to buy VW's because I would take a vehicle anywhere else. Of course my '06 Jetta Diesel is the best! More
by ladygem54
Employees Worked With
Bob King, Robert King
August 16, 2010
My wife and I are from Little Rock and went to Dallas for the weekend. Our car, the week prior, had an engine light come on. We took it to our local dealer in North Little Rock and they claimed it was heat the weekend. Our car, the week prior, had an engine light come on. We took it to our local dealer in North Little Rock and they claimed it was heat related. Outside temps have been over 100 for a week or so. The local dealer just said to drive it and it would be fine when the weather cooled down. On our trip to Dallas the car started shutting down on us. It would run about thirty minutes then quit. We were close to Dallas when this started happening so we limped it in. I had no appointment but just showed up Saturday morning at Boardwalk VW. I told John our problem and that we needed to go home Sunday and would love to take our car with us. I was prepared to have to leave it because we found out after the service dept ran some tests it was a fairly severe problem with the high pressure fuel pump. I was amazed when John called me Saturday around 4:00pm and said the car was ready. We went back to the dealer and picked up our car and John even took my rental to turn in for me on Monday. We drove our car back home on Sunday and it is running great. I am very pleased with the service and would like to thank John and the techs that took care of our car so quickly on Saturday. More
by jpric
Employees Worked With
John Perez
March 12, 2010
Outstanding visit. We are from Waco but were in the area and needed to get our Jetta fixed. We had been to the dealership where we purchased our VW, but had no luck. The service department treated us like and needed to get our Jetta fixed. We had been to the dealership where we purchased our VW, but had no luck. The service department treated us like a valued customer. We did not buy our VW there, but will buy our next there. thank you More
by lrkpt
Employees Worked With
Bob King
February 28, 2010
I take my car to Boardwalk VW for all work needed on my car. They take excellent care of me and I am very picky about the service I receive. I work in a business where my customers are surveyed on my wor car. They take excellent care of me and I am very picky about the service I receive. I work in a business where my customers are surveyed on my work so I take this very personally. I am consistently THRILLED with the friendliness and knowledge I get from Josh. He gets the routine maintenance done on my car before I can even think to call and check on it. I have purchased and maintained 4 Jetta's with this dealer and would recommend them to everyone! More
by teriaggie95
Employees Worked With
Josh Floyd
February 24, 2010
To Whom it May Concern; I currently reside in To Whom it May Concern; I currently reside in Arlington,Tx, but was in Collin Cty and your dealership has always serviced my vehicle. When I spoke wi To Whom it May Concern; I currently reside in Arlington,Tx, but was in Collin Cty and your dealership has always serviced my vehicle. When I spoke with Mr. Smith about what I needed, he treated me fairly. Very easily, I could have gone to a local VW Dealership here, but because of your service and Mr. Smith, I will continue coming to Richardson for my service and repair needs. Thank you, Robert A. Smith More
by bosmith
Employees Worked With
1
February 15, 2010
Brandon took the time to listen to the symptoms of my problem and think of more than one solution. A visit to a previous VW dealership in the DFW Metroplex left me thinking I was possibly nuts, because problem and think of more than one solution. A visit to a previous VW dealership in the DFW Metroplex left me thinking I was possibly nuts, because the service guy basically blew me off. You see, we've had a problem with the headlights on our Passat since the day we bought it (used, from a third party, not a dealer). In the end, it turned out there was a problem with the bulbs. But for the last year, we've driven around with barely any more light that that produced by the driving lamps because the first service tech with whom we spoke didn't check anything and insisted the lights were working fine. Part of the problem was that I expressed concern about the lights not getting any brighter when I switched from daytime running lamps to headlamps. The first tech (at the other VW dealer) just told me, "that's how they work," and that they were fine. Brandon, on the other hand, listened when I described the other symptoms, such as a failure to light up street signs or the reflectors on parked vehicles. He advised that the switching mechanism might be fine but that the lens aim or bulbs may be the problem. It turned out the bulbs needed to be replaced. Thanks to Brandon, we can now drive safely at night, and we enjoy our Passat even more than ever. Thanks Brandon!!! More
by rmorehouse2000
Employees Worked With
Brandon Boldon
February 06, 2010
As background, my VW (Rabbit)is 33 years old, and had been out of use for a few months (it turned out that a 33-year old fuel pump finally gave up, and thus the car would not start). Obviously, when an been out of use for a few months (it turned out that a 33-year old fuel pump finally gave up, and thus the car would not start). Obviously, when an automobile reaches this age, the availability of repair parts and technician experience, together with the dealership's customer commitment to service an automobile of this age become really critical. Boardwalk VW, my service advisor (Terry) and the technician who worked on my car (I believe his name is Robert) were absolutely outstanding from start to finish on my service experience. They had the expertise and the commitment to repair and service my 1977 Rabbit with the same enthusiasm as one might expect with a brand new car. During the course of the repairs and maintenance, they also found a suspension component that was worn beyond normal specifications (not surprising, considering the age). Unfortunately, it is very difficult to find such replacement parts ... none were available through normal parts distributors. But Terry continued to search and he succeeded in locating the needed replacement part. Terry and my technician also attended to some details that many dealerships probably would not have attended to. For example, in comparison to newer cars, my 1977 car requires a heavier weight of motor oil (a weight that no dealer would have in bulk stock). But this special request was no problem for Terry and the technician (and they understood the reason for the heavier oil weight). When all was finished, my 1977 Rabbit runs perfectly again and I'm hoping for at least a few more good years. Also of importance, my most recent previous service experience with Boardwalk VW, in late 2007, was very similar. I believe the same technician (Robert, I think) worked on my Rabbit at that time and there were similar challenges in locating some replacement parts for a couple components that, as one might expect after 30+ years service, finally gave out. This can all be summarized by saying that the service I received was truly excellent and far beyond what I think a customer would receive in a similar situation with most auto dealerships. I've been a Boardwalk customer for many years and this is the way they've always worked with me. More
by pfirey
Employees Worked With
Terry Granger, Terry Granger
May 20, 2009
Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN. More
by gingertalls
Employees Worked With
steve mouhollan and jason adams
March 25, 2009
By far the most disgusting car dealer experience I have ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pa ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pay $350.00 for a tire! I told the service dept. no thanks and they told me they would give me a 15% discount, I left and when I made it home I discovered they had removed the tire from the rim (wonder why they would do that). So I had to drive back (30 miles) and make them put the tire back on the rim. More
by mark1969
Employees Worked With
service manager
November 24, 2006
I find their service department incompetent. I've brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the pr brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the problem. The refund for this service took me almost 6 months to receive. I called regularly and was always told that it was in the mail or if I wasn't able to speak to the service man, that I would get a call back. I never did. Another time I was told that replacing the serpentine belt would resolve an AC issue. I replaced it on the subsequent visit and it didn't fix the problem. I have since gone to another mechanic and found that the problem was the AC compressor. More
by vwheadache
