Clay Cooley Volkswagen Of Richardson - Service Center

Bob & Gary are dedicated giving 100% to customers walking through the door....you can't ask for better people helping you. Bob King knows his cars and how they work....Gary knows how to get the cust walking through the door....you can't ask for better people helping you. Bob King knows his cars and how they work....Gary knows how to get the customer what they want and need. More

Since moving to Richardson 7 years ago, we have been to Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have to admit that when we come to Boardwalk I feel absolutely comfortable that my wife's car is taken care of and that all service recommended is reasonable. Unfortunately I do not feel the same when I take my vehicle to the Chevy Dealership. Believe me wife does not let me forget it. But I have to admit, Boardwalk is simply better. The work is done in a timely fashion. The staff tells us what to expect, we have had no unpleasant surprises. One of the reasons we feel so confident in the service we receive is the people. For example Tie Johnson is, "Da Bomb." Like the rest of the staff, she has a smile on her face, when/if you meet her you will find that she is engaged and knowledgeable. When you meet people who care they stand out. I am thankful that we have Tie to call upon. Tie is not alone, she is supported by Service Director Jason Lederer. I was so impressed with Tie, I felt compelled to share our experience with Jason. I think the fact that Jason recognizes that Tie is an asset speaks volumes about him and the organization. As long as we keep getting this level of service Boardwalk has our business. More

I have an intermittent problem with my A/C unit that has been difficult to diagnois. My service rep, Jeff Mauldin, originally recommended that we put a dye refrigerant in and come back in a month or so and been difficult to diagnois. My service rep, Jeff Mauldin, originally recommended that we put a dye refrigerant in and come back in a month or so and see whare it was leaking. That visit cost me about $350. I brought the vehicle back in a second time and this time Jeff said that the tech had looked at the log in the on-board computer and found that the condesation unit's fan was cutting off when at idle and that this was caused by a bad battery. So, they replaced the battery (at a cost of almost $400) and sent me on my way. When I asked why they had not diagnosed the problem correctly on my first visit, I got immediate respones indicating that they would make it right. When I brought the vehicle back in to have a part installed that I had ordered, I reported that the A/C problem had occurred again. This time they kept the vehicle 2 days but were unable to reproduce the problem. I told them that I would continue to drive the vehicle until the A/C stayed broke. When I when to check out, I found that Jeff had comp'ed the price of the part that I had ordered ($130) and the entire amount of this visit's service as well as putting a $170 credit on my account. I appreciate Boardwalk VW's desire to get it right and do right by their customers. More

PLEASE READ BELOW NOTES: I was very disappointed with PLEASE READ BELOW NOTES: I was very disappointed with Edward Denice - Sales Manager, not willing to help, very arrogant and inappropriate. On the o PLEASE READ BELOW NOTES: I was very disappointed with Edward Denice - Sales Manager, not willing to help, very arrogant and inappropriate. On the other hand, Patrick Carroll - Financial Consultant bent over backwards to help me, but his hands were TIED. I'm taking my business after 11 years of loyalty to VW to another dealership that is willing and able to help me. I have placed a call into the GM, as he needs to be informed about Mr. Denice's behavior. More

The service here was fast and friendly. My car was ready prior to the anticipated time and Jeff let me know about special deals that were happening. I felt like he dealt very fairly with me. prior to the anticipated time and Jeff let me know about special deals that were happening. I felt like he dealt very fairly with me. More

Excellent work done on brakes. The time promised was accomplished. They washed the car as a courtesy, and even took out and washed the rubber FLOOR MATS in my dirty car. The waiting room was furnished accomplished. They washed the car as a courtesy, and even took out and washed the rubber FLOOR MATS in my dirty car. The waiting room was furnished with comfortable furniture - chairs with adjacent tables to set your free coffee on, too. I go only to this VW dealer for service on my 2005 VW Jetta. More

Nicole was wonderful to work with! She was so helpful and had me in and out so quickly I didnt even need a loaner car. It was very much appreciated! and had me in and out so quickly I didnt even need a loaner car. It was very much appreciated! More

I recently relocated from CA to TX and after having had my cars serviced at the same place for over ten years( with great service), I was concerned with starting somewhere new. I have had consistently good my cars serviced at the same place for over ten years( with great service), I was concerned with starting somewhere new. I have had consistently good experiences with the staff and service at Boardwalk VW of Richardson. My Service Specialist is Terry Granger. He has been a pleasure to work with. He is always very patient and thorough in explaining any issue, as well as associated costs and what is or is not a necessity. My car is quickly in and out and back on the road. No one wants to deal with car issues but it makes things a lot less stressful when you know you have a reliable place to go. More

Bob King was excellent to work with when I took my Passat in for service! He took the time to take me out to the car and show me exactly what needed work. He explained it so that I could understand everythin in for service! He took the time to take me out to the car and show me exactly what needed work. He explained it so that I could understand everything, and hedid it in a courteous manner. Bob discovered a problem with my tires and subsequent issues that I was not aware of, and likely saved me from having a tire blow out on the road. He was friendly and kept me informed on the progress throughout the process and the service was done in a timely manner. Boardwalk VW provided me with a loan car while my car was being serviced. The VW loan car was excellent and we are now thinking about trading a vehicle in to get a new Jetta after having that car for a couple of days. Everyone at the desk was very nice and helpful as well. Having my car serviced by Bob King at Boardwalk VW was a very positive experience and I would highly recommend it! More

We were traveling through on a trip when the 'check engine' light went on. On a Saturday mid-morning I called and easily got an afternoon appointment (that in itself should tell you something) Tye answ engine' light went on. On a Saturday mid-morning I called and easily got an afternoon appointment (that in itself should tell you something) Tye answered the phone, she met us when we came in, she worked with us, and got us back on the road, and called us when we got back to Alabama just to check up on us. Wow! She's a great asset to Boardwalk Volkswagen. We'd definitely recommend this service department! More