Clay Cooley Volkswagen Of Richardson - Service Center

David is always great to work with. He is accommodating, helpful and I plan my visit around his work schedule. Please tell him thanks. Ben helpful and I plan my visit around his work schedule. Please tell him thanks. Ben More

Car in for its 24K Service cost covered by VWoA + Recalls + Warranty Great Service Team to work with. My only comment is that Dealership recently removed their late opening hours (->22:00) and now close at + Warranty Great Service Team to work with. My only comment is that Dealership recently removed their late opening hours (->22:00) and now close at 19:00 which meant they had to keep the car and complete the recalls the following morning. I miss these late hours.. More

I didn't schedule an appointment to have an oil change but I definitely waited a long time before anybody came to me; about 2 minutes or more. And I saw several service reps and only one of them was on t but I definitely waited a long time before anybody came to me; about 2 minutes or more. And I saw several service reps and only one of them was on the phone while the others were in front of their computers. The gentleman who greeted me went to one of the service reps and the service rep came over to the vehicle. He didn't share his name with me but said that he was busy doing something on the computer. I told him that I just needed an oil change and I would stay while it was being service. I appreciated the time it took to complete the task plus wash and vacuum the car. But I was disappointed in the service rep. After the car was service he didn't personally come over to me or anything. He gave the paperwork to the cashier and walked back....wow. I actually wanted to talk to him about the car. Since I had over 80,000 miles, I thought he might share with me some needed serviceable items in the near future. He missed an opportunity. Despite the fact, he didn't go over with me what was done. Yes, it was a routine oil change but the mechanics may have put something in the notes after changing the oil. Basically, I felt ignored. Lastly, the cashier did have something bring up the car so I wouldn't have to go over to it... I appreciated that small gesture. More

Always a pleasure working with David. Makes sure that my car is repaired promptly and properly. I would recommend anyone going to Boardwalk to ask for David car is repaired promptly and properly. I would recommend anyone going to Boardwalk to ask for David More

gary blakely as a sales man, for one. great to work with. helped me get my wife the EOS she wanted and a pretty fair offer on my trade. treated my sister great when she went in to buy a car. service depar helped me get my wife the EOS she wanted and a pretty fair offer on my trade. treated my sister great when she went in to buy a car. service department also great. covered some stuff on my car just now when it was out of warranty. it just went out of warranty and they still covered a couple items just because it was close and they want to retain a good customer. i'm really pleased with this dealer and their products. More

Service was good. Nicole was friendly and kept me well informed of the progress of work on my vehicle. Lounge is more comfortable then most. Boardwalk VW is on the verge of being a luxury service center r informed of the progress of work on my vehicle. Lounge is more comfortable then most. Boardwalk VW is on the verge of being a luxury service center rivaling Mercedes or BMW. More

Overall, the service department at Boardwalk is awesome. They are very friendly, take care of their customers and do great work. The most frustrating thing about my 2006 Passat is the Cost of Ownership. T They are very friendly, take care of their customers and do great work. The most frustrating thing about my 2006 Passat is the Cost of Ownership. The engineering, in my opinion, was poor. For example, the price to fix a bad sensor for my electronic parking brake was $350. For my recent visit, to fix a bad temperture sensor was $600 - almost all of this was labor. I am very disappointed in the German engineering that went into this vehicle. Even simple things like the interior have worn much faster than expected - material is peeling off of the interior door handles and the center console knobs have paint flaking off. While the car drives really well, the attention to details by the German engineers was extremely poor - they did not design the car with service in mind. More

I have used this dealer for a few years now. It has been an up and down experience. Mr. Fagan restored my opinion of this service center by going above and beyond to ensure I received the highest level of an up and down experience. Mr. Fagan restored my opinion of this service center by going above and beyond to ensure I received the highest level of service. Of the five VW service centers I have used across the country, Boardwalk is in my top two. More

Service was simple to arrange, staff was very friendly and very helpful, the waiting room was clean and comfortable, and my service needs were well taken care of in a timely manner! and very helpful, the waiting room was clean and comfortable, and my service needs were well taken care of in a timely manner! More

Jeff has been great to work with. He is a great asset to your company. I would recommend your Dealership solely based on Jeff professionalism. your company. I would recommend your Dealership solely based on Jeff professionalism. More