Clay Cooley Volkswagen Of Richardson - Service Center

We all know Volkswagen is stellar in customer service. My last visit was no exception. I did not make an appointment - took advantage of the quick service offer. I own a 2009 CC (bought it in '08, which make last visit was no exception. I did not make an appointment - took advantage of the quick service offer. I own a 2009 CC (bought it in '08, which makes me among the 'first' to own the sleakest ride in the nation!). So on this visit, I arrived at 3:00pm and needed a headlight replaced, oil change, and inspection. I also had a prescheduled 5:00pm important appointment. When Jeff Fagan offered to assist me, I informed him of all this and asked if I should return on another day (there were several cars ahead of me). But he promised to take care of me. He did just that! Instead of my having to worry and wonder, Jeff not only took the time and visited with me twice in regards to the progress, but he also checked on my warranty coverage. So not only was the process handled in a superbly expeditious fashion, but I arrived at my 5:00pm appointment turning heads (my vehicle was spotless!) with 15 minutes to spare! More

Jeff was great. He followed up when he said he would and kept me up to date through the entire process. The car was even ready and waiting when he had promised. His appreciation for my time and commitment t kept me up to date through the entire process. The car was even ready and waiting when he had promised. His appreciation for my time and commitment to service is a testament to his professionalism. More

The service manager, Jeffrey was very helpful. He went out of his way to ensure that I received extended warranty coverage on the repair, and assisted in getting the same kind of coverage on another VW we out of his way to ensure that I received extended warranty coverage on the repair, and assisted in getting the same kind of coverage on another VW we purchased at the dealer. More

The service guys are always friendly and prompt. I don't feel like they are trying to make money as I have experienced at other dealers. The service guys always keep you informed when you are waiting at th feel like they are trying to make money as I have experienced at other dealers. The service guys always keep you informed when you are waiting at the dealer. More

Nikki was very helpful and the work was up to standard. the wait time was extremely long though for an "express" service. Nikki recognized the wait time and helped to make it worth the wait. the wait time was extremely long though for an "express" service. Nikki recognized the wait time and helped to make it worth the wait. More

Billy was friendly and very helpful. The work I had done was a 40,000 mile check up for a 2010 Jetta. Everything works great and the price was great. was a 40,000 mile check up for a 2010 Jetta. Everything works great and the price was great. More

Boardwalk has been a pleasure work with. I've purchased two VWs from them and have had nothing but excellent service and care. Great Job! two VWs from them and have had nothing but excellent service and care. Great Job! More

I have always been happy with the service we receive at I have always been happy with the service we receive at Boardwalk. They are on time and friendly. It is easy to call and make a service appoi I have always been happy with the service we receive at Boardwalk. They are on time and friendly. It is easy to call and make a service appointment. I love getting email reminders for the appointment. More

If you want the best customer service, visit Boardwalk Volkswagen and for sure ask for Brandon Boldon. Brandon is extremely knowledgeable about VW and his customer service is impeccable. You never have Volkswagen and for sure ask for Brandon Boldon. Brandon is extremely knowledgeable about VW and his customer service is impeccable. You never have to worry about your car when there and with him, just know, you will be taken good care of. Brandon will follow up with you, make sure you are happy and will do whatever it takes to make sure you come back and you are satisfied. I wish all the service departments were like Boardwalk. Thanks More

I recently had some service issues with my VW Jetta and used your dealership for the first time. I was fortunate to be helped by Kenny Smith, who addressed all of my concerns and offered solutions in a pr used your dealership for the first time. I was fortunate to be helped by Kenny Smith, who addressed all of my concerns and offered solutions in a professional, knowledgeable, and friendly manner. It is for this reason that I have rated Customer Service and Friendliness at 5. I rated Quality of Work at 5 because there is no indication that it deserves another score. My overall experience was a 5. The waiting room is designed with the customer's comfort in mind. Also, Kenny would come by from time-to-time to give me an updated status of my repairs. I rated price at 5 because this was warranty work. I will continue to use your Dealership for my service needs as I was most impressed with your desire to provide superior customer support. Thank you. More