Clay Cooley Volkswagen Of Richardson - Service Center

Billy Cooper is the Service Consultant that I have always trusted to take care of my car! When I bring my car in for service/repair I never worried about what is going to happen to my car when it is in his trusted to take care of my car! When I bring my car in for service/repair I never worried about what is going to happen to my car when it is in his care. I know it will be take of correctly. The Service Center staff has been been great in repairing my Passat and returning it to me looking good with a great car wash. The Staff at the payment center have always been very nice. I would never take my car to any place but to the Boardwalk VW for service. In fact, I never have!!!!! More

Brandon is always friendly, knowledgeable and helpful in explaining things about our vehicle. Off the top of his head, he knows what service needs to be done, prices of particular services and how long the explaining things about our vehicle. Off the top of his head, he knows what service needs to be done, prices of particular services and how long the service work will take. I always know that our car will be well taken care of when Brandon is our Service Advisor. More

Jeff Mauldin is amazing and deserves a bonus and raise, he is a great asset to your company and dealership!!! Harry Huttash. 469-877-3390. he is a great asset to your company and dealership!!! Harry Huttash. 469-877-3390. More

I have now done business with every VW dealer in the metroplex, including their service departments. This service department is second to none! I am a VW "lifer" and as long as I live in DFW, I will o metroplex, including their service departments. This service department is second to none! I am a VW "lifer" and as long as I live in DFW, I will only do business with Boardwalk VW and their service department....their serice defines good service. More

Bob King is wonderful! He immediately diagnosed the problem with Passat. The needed part was ordered and arrived in a couple of days. I went for the repair, was driven home by a very nice driver. problem with Passat. The needed part was ordered and arrived in a couple of days. I went for the repair, was driven home by a very nice driver. My Passat was repaired in a few hours. I was very pleased with the service and with Bob King. More

The entire crew at Boardwalk VW has been great - especially Kenny Smith (Service). Kenny takes the time to fully understand your service needs; and, then remains in contact with you during the serv especially Kenny Smith (Service). Kenny takes the time to fully understand your service needs; and, then remains in contact with you during the service process. Doesn't matter if it's for a simple oil / filter change or other (BTW - we had only two warranty visits for our CC, both relatively minor). The extended service hours, including Saturday, are much appreciated. More

Thank you so much, Bob, for taking care of me once again. I've been coming to Bob since 1998/1999? An he's always taken great care to explain exactly what is going on with my car(s) and what can and should b I've been coming to Bob since 1998/1999? An he's always taken great care to explain exactly what is going on with my car(s) and what can and should be done. Preventative maintenance and fixing problems, Bob is the best! I highly recommend working with him. I've gone there with my Golf, Jetta & now my Passat. More

The above scale is so broadly defined that there is no differentiation between the service writer, Jeff Mauldin, who we have every confidence in and would rate the highest marks and unknown technicians wh differentiation between the service writer, Jeff Mauldin, who we have every confidence in and would rate the highest marks and unknown technicians who we have much less confidence in and would not provide a rating that is nearly as high. When you have what my wife and I consider to be a car that has more problems than we expect a Volkswagen to have, it tends to color your perception of the customer service experience in a slightly negative way even before you bring the car for service. The problems always seem to be eventually repaired and the car gets back to running fine, so I guess all is well that ends well. Everyone we have come in contact with at the dealership has been extremely courteous and friendly. Even when we have had serious issues resulting in our meeting with Service Manager, Jason Lederer, he was attentive to our concerns and addressed our needs in a completely satisfactory manner. Baseed on the above, it is easy to see that a good rating is all that I can give for Overall Experience. When things break in the car that you don't think should break and you have to pay for them, then it becomes hard to think your getting a great price. More

I bought my New Beetle 2-1/2 years ago and except for a flat tire, I've not had anything go wrong with it. So I've been a somewhat infrequent visitor to Boardwalk -- just oil changes and inspections (and flat tire, I've not had anything go wrong with it. So I've been a somewhat infrequent visitor to Boardwalk -- just oil changes and inspections (and the tire thing) And I sometimes stop by to get my tires aired up. But Gary Blakley, the fellow who sold me my car, has continued to send cards and letters and keep in touch with me and make me feel like he really cares that I'm happy with my car and with the service I get when I do go in for something. And everyone there is just as nice as he is -- I really don't know where they get those people! Sensitivity training? Everyone, and I do mean everyone, that I have dealt with at that place is just great. The price is ok, I haven't shopped around to see who charges what for oil changes, but I'd rather have it done there anyway. More

As always, both Jeff and the entire Boardwalk staff were not only friendly, but always very professional and caring. I would never hesitate to recommend either the people from Boardwalk or the entire Board not only friendly, but always very professional and caring. I would never hesitate to recommend either the people from Boardwalk or the entire Boardwalk team to anyone for either service or purchase of a car. Thank you for all the years of outstanding service. Ruth and Barry More