Clay Cooley Volkswagen Of Richardson - Service Center

In my last 2 visits the problems with my car were diagnosed quickly. The quality of the the work was good and the price and coupons reduced the cost significantly. I have been a customer for many s diagnosed quickly. The quality of the the work was good and the price and coupons reduced the cost significantly. I have been a customer for many satisfied years. More

My whole experience at Boardwalk VW was amazing. Terry Granger was professional, courteous, friendly, and had a great sense of humor. I will 100% go back to the dealership and use Terry for all of my serv Granger was professional, courteous, friendly, and had a great sense of humor. I will 100% go back to the dealership and use Terry for all of my service needs. He's GREAT!!! Nancy Hochman-McGreal More

This is the second service visit I have had the pleasure of working with Tie Johnson. She is the best service advisor I have ever worked with. I trust her. She does a great job and is an asset to the dea of working with Tie Johnson. She is the best service advisor I have ever worked with. I trust her. She does a great job and is an asset to the dealership. Reasons for her success are many. Personality, caring about what you have to say and actually listening to what the customer has to say, and contact during the visit are just a few. Thanks Tie and have a great summer! See you in 10,000 miles. Glen Cornman 2009 Jetta More

They were great. Tie had a very positive attitude, the service was fast for a Saturday, and the manager gave me the special price on a oil change. I will be going back to them. service was fast for a Saturday, and the manager gave me the special price on a oil change. I will be going back to them. More

Kim went out of his way to make sure our experience with the service department was incredible. He had our car ready much faster than expected and was ready and waiting when we came by to pick it up. He w the service department was incredible. He had our car ready much faster than expected and was ready and waiting when we came by to pick it up. He was knowledgeable and very easy to work with regarding every aspect of the service needed on our car. I would definitely recommend him. More

He was very friendly, gave me a good price and I got my car back the same day, it was all anyone could ask for. Great job. car back the same day, it was all anyone could ask for. Great job. More

Kim was helpful in getting the best price and quickest service for the parts and repairs needed for the car. He was detailed in his explanation of what work had been done when the car was picked up from service for the parts and repairs needed for the car. He was detailed in his explanation of what work had been done when the car was picked up from the shop. He was enthusiastic about his job and took pride in the repairs, car detailing, and services that were done on the car. I felt that I wasn't just a number, but an individual. He was professional in his manner as well. More

I had my Passat repaired by an out of town facility (I I had my Passat repaired by an out of town facility (I had an accident while out of town - couldn't take it to Boardwalk). The original estimate was I had my Passat repaired by an out of town facility (I had an accident while out of town - couldn't take it to Boardwalk). The original estimate was $8,200. When I went to pick the car up, I was given a bill for $9,600. Without any notification, unauthorized work had been done (unrelated to the damage caused by the accident) and the work that was authorized to be done was not done correctly (different color grill segments, engine light on, a/c not cooling, parts not aligned, etc.). I immediately took the car back to Dallas and dropped it off with Ron Hollomon (Boardwalk VW) and explained the situation and asked him to have the car checked out and let me know what it will cost to get the incorrect repairs corrected. Ron gave me a time when he would call me to discuss what was found. Low and behold, Ron called me when he said he would, told me what was needed, how much it would cost, and how long it would take. I approved the repairs and they went to work on it. The car was done when he said it would be, it was repaired correctly, and it cost a little bit less than expected! In addition to taking care of the repairs, Ron also went the "extra mile" by going over my bill with me (from the other repair facility) and put a copy of it in my file with Boardwalk so they have a record of what had been done to my car for future reference. It is important to have a service center that you can trust. Boardwalk VW Service Center (Ron Hollomon and the mechanics he works with in particular) will take care of you. These cars can be expensive to maintain and they require trained personnel to work on them. At Boardwalk, I know I'll get the best quality work at a reasonable price and never, ever have to worry about work being done without approval. More

Always deliver on the quality of service delivered from time to time. Always there to help get the car frustrations out of your way. Superb time to time. Always there to help get the car frustrations out of your way. Superb More

Great service! Packed and ready for long trip and Eurovan would not start. Ron got us in and out quickly and we were on our way. He even carried my bag to the car! would not start. Ron got us in and out quickly and we were on our way. He even carried my bag to the car! More