Clay Cooley Volkswagen Of Richardson - Service Center

Kim Lewis was very friendly, did a great job explaining what needed to be repaired on my car and why, was available throughout the day to answer my questions, and kept me updated of the progress of the rep what needed to be repaired on my car and why, was available throughout the day to answer my questions, and kept me updated of the progress of the repairs. All of the repairs were finished in one day and the final cost was less than the estimate. I have always had a good experience with Boardwalk. Even though I live 5 minutes from another VW dealership, I always drive to Richardson for the excellent service at Boardwalk. More

I heard from several employees that Boardwalk is short-staffed at the moment and it was pretty obvious. However, Tie gave everyone excellent customer service while helping multiple customers and doi short-staffed at the moment and it was pretty obvious. However, Tie gave everyone excellent customer service while helping multiple customers and doing almost a single-handled job of handling the checkout process. She was non-stop, capable and maintained such a pleasant attitude when it seemed that there should've been about five more people working - she was doing it all. SHE is the reason I will return to Boardwalk. More

Kim was great he went the extra step in making sure that all my repairs were completed and followed up with me after the fact. He assisted in ensuring my online coupons were used at the time of payment. all my repairs were completed and followed up with me after the fact. He assisted in ensuring my online coupons were used at the time of payment. More

Ron was very professional & friendly. He kept me updated on the progress of the service while I was waiting. He also explained everything that had been done & what will be needed on my next visit fo updated on the progress of the service while I was waiting. He also explained everything that had been done & what will be needed on my next visit for service. More

Overall it was a good experience. Took about a 1/2 hour longer than expected. Wished I was updated during the process, as I waited the whole time, but did not know how things were progressing during the wa longer than expected. Wished I was updated during the process, as I waited the whole time, but did not know how things were progressing during the wait time. Would like to have received progress reports during the service wait time. More

Excellent customer service personnel that take pride in the work they do. Service personnel were very knowledgeable and kept me informed every step of they during the process.I feel confident taking my car the work they do. Service personnel were very knowledgeable and kept me informed every step of they during the process.I feel confident taking my car to this dealership and would recommend this dealership to everyone I know who owns a Voldswagen. More

Overall, I’m pleased with my experience at Boardwalk Volkswagen. The bottom line is I trust them to work on my car. As a result, they’ve been the only ones to service my car during the 8 years I’ve ow Volkswagen. The bottom line is I trust them to work on my car. As a result, they’ve been the only ones to service my car during the 8 years I’ve owned it. I’m guessing I could find cheaper rates elsewhere, but I’m not willing to trade trust for value. The shuttle service they provide is something I’ve grown rather fond of as well. More

They took my car in at last minute, gave me a lot cheaper price than I was expecting, and had the service done in half the time expected. price than I was expecting, and had the service done in half the time expected. More

Our 2006 Touareg had been in for routine service the day before. The day prior to leaving for an extended journey, with the Touareg, an airbag fault illumination appeared on the master caution panel. With n before. The day prior to leaving for an extended journey, with the Touareg, an airbag fault illumination appeared on the master caution panel. With no advanced notice, the Touareg was brought to Boardwalk Volkswagen where Tayari Johnson greeted and immediately started to process the maintenance task. The service was enhanced by having the necessary parts on site and within a three hour window, the vehicle was fully operational. MS. Johnson kept us fully up to date with the progress and was very knowledgeable with her explanation. Her assistance with all matters relating to the service was greatly appreciated. The professionalism of Ms. Johnson and that of her colleagues eliminated a potential delay to the scheduled journey. Well done! More

This was my first time at Boardwalk VW and it will not be my last. I was very impressed with the staff and service received. Ron was very professional and friendly and kept me updated on my vehicle. Nick my last. I was very impressed with the staff and service received. Ron was very professional and friendly and kept me updated on my vehicle. Nick the service manager introduced himself and continued to check on me and my vehicle as well. Definitely will recommend Boardwalk VW to friends and family. More