Clay Cooley Volkswagen Of Richardson - Service Center

I thought Bob was attentive and resourceful as well as provided ideas that may prevent future problems. Thanks Bob! I do wish the pricing were better. provided ideas that may prevent future problems. Thanks Bob! I do wish the pricing were better. More

Terry Granger and Bob King were both absolutely wonderful to work with. I had an accident as well as some repairs that needed to be done and all were done great. Terry was super nice and friendly and did a to work with. I had an accident as well as some repairs that needed to be done and all were done great. Terry was super nice and friendly and did a good job communicating with me about the progress of my repairs. He was always very respectful and helpful and I honestly don't know what I would have done without him giving me a loaner car during the time my car was in the shop. (I am a teacher for Richardson ISD and was moving from one school building to another at the end of the year so not having a car would have been extremely difficult.) The other work I had done was my window was not rolling up. I was expecting a huge bill for this but Bob was able to get most of the repairs authorized through my warranty, something I didn't expect. It took a lot of back and forth but you got it done perfectly, without costing me a fortune. Bob has helped me many times and it has always been a great experience. He really listens to my concerns, which has not always been my experience at dealerships in the past. Accidents and car repairs are never fun but without all of Bob and Terry's help it could have been a horrible experience. In the end, it was not a big deal at all. I am very pleased with my expeience at Boardwalk. You have a customer for life! More

Bob made my service experience seamless and stress free. Bob helped restore my trust in the VW service department. I received the exceptional service and follow up I was expecting. I left knowing that I Bob helped restore my trust in the VW service department. I received the exceptional service and follow up I was expecting. I left knowing that I would be definitely be returning to Richardson for my next service for my Passat I felt that I could trust what I was being told and that I would pay a reasonable price for high quality service and exceptional customer service. More

I tried to buy a Volkswagen at one of your competitors three different times, and I found them to be a little short on manners etc., I finally tried Boardwalk Volkswagen and spending about thirty minutes three different times, and I found them to be a little short on manners etc., I finally tried Boardwalk Volkswagen and spending about thirty minutes with Jim Duke, we made a deal and closed it that morning. Tie Johnson has been my service rep and she does a good job, very nice and helpful. I know Gary Blakely and refered a possible customer to him recently. I am happy with the service from Boardwalk and will continue to do business there. I have a Jetta TDI Sportswagen and it has been a great car. My next choice would be the Passat TDI. More

Our service consultant Kirks McCoy was very helpful, friendly and courteous. VW needs to hire more people like him. Our overall experience was great, we're even considering buying another VW in the near friendly and courteous. VW needs to hire more people like him. Our overall experience was great, we're even considering buying another VW in the near future just because the service quality. More

Kirks went above and beyond to make sure I was happy with the service. Very nice guy, very helpful and seems to care about his customers. He is a credit to the service team! the service. Very nice guy, very helpful and seems to care about his customers. He is a credit to the service team! More

Anyone can sell you an automobile but keeping you happy throughout your ownership experience is a whole other story. I would buy another VW from these folk just to have them on my side during the not so pl throughout your ownership experience is a whole other story. I would buy another VW from these folk just to have them on my side during the not so pleasant days which will surely happen. They seem to take a lousy day and make it tolerable. Service is where the rubber meets the road and Boardwalk does a yeoman job for which I commend them. More

Service was great. The staff was very friendly and helpful. The price was quite good and the work was completed in a timely manner. I would recommend this dealership to friends and family. helpful. The price was quite good and the work was completed in a timely manner. I would recommend this dealership to friends and family. More

i love VW of RIchardson--everyone is nice and pleasant and efficient as well. From the guys that drive you home and come back and pick you up when your car is done, to the ladies at check-out, its always and efficient as well. From the guys that drive you home and come back and pick you up when your car is done, to the ladies at check-out, its always a comfort to do business here. Terry Granger was fabulous to deal with--kept me informed every step of the way VW of Richardson and will continue to do so! More

Tie was great with all the service needs. she had Tie was great with all the service needs. she had anticipated all the possible requirements for which i needed service, checked tires, lights, horn Tie was great with all the service needs. she had anticipated all the possible requirements for which i needed service, checked tires, lights, horn before taking in. More