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Clay Cooley Volkswagen Of Richardson - Service Center
Richardson, TX
902 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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902 Reviews of Clay Cooley Volkswagen Of Richardson - Service Center
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September 26, 2012
While your customer service is great except that you let Billy Cannon leave :) The price on repair parts is grotesque, especially when it comes to safety related parts.This the second time in 6 months Billy Cannon leave :) The price on repair parts is grotesque, especially when it comes to safety related parts.This the second time in 6 months I have come in because the air bag light was on. Last time it was a 3" cable harness at a hideous price. This time it was a $500 part. It's almost if the airbag light will come on at certain intervals and for a different reason. I've driven VWs since 1968 and never have I been picked to death on repair bills. I'm not sure if I'll buy another VW. More
by RG Scott
Employees Worked With
Ron Scott, Robert King, Tie Johnson
September 25, 2012
The service I received was good. The service rep explained the repairs and went through the options. He was able to maximize the labor costs since there was overlap explained the repairs and went through the options. He was able to maximize the labor costs since there was overlap More
by Jbreland
Employees Worked With
Kirks McCoy , Kirks McCoy
September 19, 2012
Terry was very helpful and responsive. That said, I'm sure you'll be getting less feedback on these surveys when you require free text to complete the review. sure you'll be getting less feedback on these surveys when you require free text to complete the review. More
by dkatzgti
Employees Worked With
Terry Granger, Terry Granger
September 18, 2012
Tie ROCKS!! Personal service friendly, good memory, Tie ROCKS!! Personal service friendly, good memory, exceptional!!!! I compared quotes with three other dealerships and Tie provided value for the mon Tie ROCKS!! Personal service friendly, good memory, exceptional!!!! I compared quotes with three other dealerships and Tie provided value for the money. I live 5 miles away fron Volkswagen dealership in McKinney, but I prefer to drive to this Richardson dealership 20 miles away. Who says customer centricity doesn't matter? More
by Whois121
Employees Worked With
Tie Johnson
September 18, 2012
I went into the dealership to see about a check engine coming on. I told the service guy what happened and said it could take up to an hour and a half to check it out. I told him that was fine and I waite coming on. I told the service guy what happened and said it could take up to an hour and a half to check it out. I told him that was fine and I waited in the lobby. I would say about 30-45 mins later he came back and told me I needed replace a fan in my car and came up with a quote price with 15% off. I told him I didn't have the money for that right now, but would come back. Jose went over monitoring the temp in my car with one of my fan's not working. He than went to get my car and finish paperwork. When he got back with the paperwork I asked him which fan wasn't working because my car has two fans a big one and a small one, he went on to say both of them weren't working. This is when he originally told me that only one fan wasn't working. He than corrected himself and said only one was broken. I asked him which one and he said to pop the hood and I would be able to see. I was turned off by that response. I think as a service person of a VW dealership I think he should know his facts before saying a smart remark like " pop the hood and you can see." I always take my car to this dealership and have never felt more taken advantage of until now. After I left the dealership I noticed my check engine light isn't on anymore and I checked to see if my fans were working and bother are currently working fine. I go to a VW dealership because I thought they always look out for their best interest of the customer. I left feeling like he was just trying to get money out of me for a service my car didn't need. I don't to take my business elsewhere but I feel its the best interest for me to get honest service. More
by rico.hernandez22
Employees Worked With
Jose Diaz
September 17, 2012
I took my daughter's car for an extended warranty repair. It had already been to one dealership, who charged me for the deductible, and non-warranty repairs. They did not fix the original problem, and said It had already been to one dealership, who charged me for the deductible, and non-warranty repairs. They did not fix the original problem, and said that they could not reproduce the problem, while they had the car. I had advised them that they had to drive the car, for a while, in order to see the issue. Kirks truly listened to my explanation of the problem, and made sure that they thoroughly checked into the problem. They found the exact problem we were having, repaired that and a couple of other minor problems, as well. They did not charge me beyond the deductible. There was a mix-up on the date the car would be ready for pick-up. Although this was not a big inconvenience, Kirks went above and beyond to make up for that small error. My daughter's New Beetle runs better than the day we purchased it (used, from another dealer). Boardwalk detailed it, so now it looks better, than when we purchased it. Kirks, and all the staff were friendly and showed great customer service. I would not hesitate to return or send friends to Boardwalk VW of Richardson. In fact, a couple of the other Boardwalk dealerships would do well to model their customer relations skills after the folks in Richardson. More
by beth.krantz1
Employees Worked With
Kirks McCoy
September 17, 2012
I've been going to Boardwalk for quite a few years and have always been satisfied. I took my car in for service at a competing dealership awhile back since it was more convenient but just ended up frustr have always been satisfied. I took my car in for service at a competing dealership awhile back since it was more convenient but just ended up frustrated. I can't recommend Boardwalk, and specifically Tie Johnson, enough. More
by joel.patterson.752
Employees Worked With
Tie Johnson
September 14, 2012
Tie is extremely professional, friendly, and thorough. I truly enjoy her exuberance for my VW and her pride in the work she does. It's a joy to see quality and honest customer service in a day where it is s truly enjoy her exuberance for my VW and her pride in the work she does. It's a joy to see quality and honest customer service in a day where it is so often cast aside as too time intensive, expensive, or pointless. More
by trey3216
Employees Worked With
Tie Johnson
September 14, 2012
Kirks gave great service. He took the time to really explain what was going on with my car. The only reason I gave "good" on overall experience, because other workers miscommunicated with me. They didn' explain what was going on with my car. The only reason I gave "good" on overall experience, because other workers miscommunicated with me. They didn't take the time to realize what was going on and confirm my key issue. More
by HJ.Eliz
Employees Worked With
Kirks McCoy
September 13, 2012
Tie is really dedicated and she loves what she does. She is above and beyond friendly and her smiles are so comforting. She understands customer service and how to communicate with her customers. Thank you is above and beyond friendly and her smiles are so comforting. She understands customer service and how to communicate with her customers. Thank you for making a difference at Volkswagen of Richardson. More
by carj
Employees Worked With
Tie Johnson
