Clay Cooley Volkswagen Of Richardson - Service Center

I always come here for the good customer service. Ask for Robert (Bob) King or Terry Granger and they will always take care of you. They always do a great job at accommodating my needs and let me know w for Robert (Bob) King or Terry Granger and they will always take care of you. They always do a great job at accommodating my needs and let me know what their daily specials are (if applicable) for coupons which keeps me coming back. The price is a little bit higher compared to other places but you can guarantee the quality of work. Will be coming back More

Tie Johnson is so welcoming, with her smile and her manner! She is an asset to your company as are the technicians who worked on my car and found two things not working up to speed. I am impressed! manner! She is an asset to your company as are the technicians who worked on my car and found two things not working up to speed. I am impressed! This is my first VW and I see why my son and daughter are so pleased to be driving VWs. Thank you. More

Boardwalk VW's Service Department is outstanding. They continue to excel on my fronts. I also greatly appreciate their shuttle service as this can a decision maker in choosing Boardwalk over another serv continue to excel on my fronts. I also greatly appreciate their shuttle service as this can a decision maker in choosing Boardwalk over another service provider. My only issue with this particular visit is that I had to reach out to the service department later in the day to determine the status of my vehicle. Typically I receive a phone call much earlier regarding my vehicle status. More

I brought my 2008 Jetta that I bought at Volkswagon boardwalk back into boardwalk last week because my check engine light was on. The service upon dropping my car off was friendly and I was told that boardwalk back into boardwalk last week because my check engine light was on. The service upon dropping my car off was friendly and I was told that I would get a diagnosis in a couple of hours. I received a phone call from Terry a few hours later explaining the diagnosis in detail and also that my battery was weak. The problem were my engine fans were blowing on high all the time, they would have broken soon. He told me because I had been a victim of the millennium scandal when I bought my car there, that they would be able to take care of the fans if I bought a new battery. I agreed, happily, and was to it would be 3 or 4 hour job. When I returned the lady who checked me out, terry, and a manager were all polite and used terminology I understood to explain what had been done and also answered some questions my husband and i had. In addition to the positive customer service and price I also enjoyed the clean waiting room, coffee, bagel, and as always the car wash they did at the end. More

I brought my car in for a basic check-up with tire rotation, and after I left, the front right tire is vibrating and making a lot of noise. I'll need to bring it back to see what happened. rotation, and after I left, the front right tire is vibrating and making a lot of noise. I'll need to bring it back to see what happened. More

I hit a huge pothole in Dallas and knew that I could take my 10 year old beetle to Terry at Boardwalk VW and could trust that they would do a great job on it. I had a few weeks previous to this incident, ta my 10 year old beetle to Terry at Boardwalk VW and could trust that they would do a great job on it. I had a few weeks previous to this incident, taken my beetle to Terry to have the alternator replaced and was very happy with my service and treatment here. Terry has treated me respectfully and courteously, called me often and kept me updated on my vehicle, and has let me know what needed to be done more cost effectively. I really appreciate the way I've been treated by Terry and Boardwalk VW. In the past, I've gone to Rusty Wallis and been treated horribly and refuse to go there, so my trust of dealerships is pretty low. But so far, Terry has raised my trust up considerably. I will continue taking my beetle to him for service. More

Boardwalk Volkswagen Richardson is EXCELLENT! I purchased by car back in 2005. The service was excellent then and still is. I moved to Houston, TX and brought my car to several of the so-call Volkwagen deale by car back in 2005. The service was excellent then and still is. I moved to Houston, TX and brought my car to several of the so-call Volkwagen dealerships here in Houston. I always left with the same problem I started with. I gave Houston a try but after spending more money and time to continue with the same car problems, I decided to just take it back the Richardson TX Boardwalk Volkswagen Dealership. I called ahead and scheduled for my car service and repair for June 28, 2012. I was greeted by Ron Hollomon as soon as I drove up. I met the mechanic guy who was going to work on my car. He was the best and knew about Volkswagen/German cars. Please keep in mind my car was not driveable anymore. I had to carry it on a Uhaul tow. Not even 5 minutes after my car was there, the problem was discovered. A loaner car was given to us until my car was fix. We were also offerred to be driven to any destination if needed. The price was right considering all the work that was to be done. My car was cleaned and was never charged a fee. My car is running excellent now just as if it was brand new. I just want to thank Ron, his mechanic, and everyone that assisted us with our visit. There is no other Volkswagen dealership as great as this one. I will always bring my car there for all problems. Thank you, thank you, thank you....... My 18 month old son who was with us at the time is smiling now he can ride in Mommy's car safely again.... More

Left satisfied and sooner than expected. Couldn't express my appreciation for their fast service more. Thanks for your invaluable service to Tie Johnson and Kerry Cardwell; you make a good team my appreciation for their fast service more. Thanks for your invaluable service to Tie Johnson and Kerry Cardwell; you make a good team More

I thought Bob was attentive and resourceful as well as provided ideas that may prevent future problems. Thanks Bob! I do wish the pricing were better. provided ideas that may prevent future problems. Thanks Bob! I do wish the pricing were better. More

Terry Granger and Bob King were both absolutely wonderful to work with. I had an accident as well as some repairs that needed to be done and all were done great. Terry was super nice and friendly and did a to work with. I had an accident as well as some repairs that needed to be done and all were done great. Terry was super nice and friendly and did a good job communicating with me about the progress of my repairs. He was always very respectful and helpful and I honestly don't know what I would have done without him giving me a loaner car during the time my car was in the shop. (I am a teacher for Richardson ISD and was moving from one school building to another at the end of the year so not having a car would have been extremely difficult.) The other work I had done was my window was not rolling up. I was expecting a huge bill for this but Bob was able to get most of the repairs authorized through my warranty, something I didn't expect. It took a lot of back and forth but you got it done perfectly, without costing me a fortune. Bob has helped me many times and it has always been a great experience. He really listens to my concerns, which has not always been my experience at dealerships in the past. Accidents and car repairs are never fun but without all of Bob and Terry's help it could have been a horrible experience. In the end, it was not a big deal at all. I am very pleased with my expeience at Boardwalk. You have a customer for life! More