Clay Cooley Volkswagen Of Richardson - Service Center

Tie was very friendly and helpful. I was not expecting an issue on my rotor so I was upset of having to to spend an additional $300+. I asked if we could postpone the work on that and she said we could, an issue on my rotor so I was upset of having to to spend an additional $300+. I asked if we could postpone the work on that and she said we could, but not more than a couple of weeks, because further damage would require a more expensive repair that would double the cost at this point. More

There was a lot to be done on our Jetta and Tie managed the repairs and maintenance in an excellent manner. We appreciate the repair discounts she afforded us. Doug and Dara Skelton the repairs and maintenance in an excellent manner. We appreciate the repair discounts she afforded us. Doug and Dara Skelton More

Gary is a very pleasant cheerful sales person, he is very knowledgeable of his products, he is also very honest person to work with.I am very pleased with his professionalism. I would recommend him to any of knowledgeable of his products, he is also very honest person to work with.I am very pleased with his professionalism. I would recommend him to any of my friends and family for future purchases. More

The service representatives were all very friendly, and the waiting room was comfortable. I appreciated the free wi-fi. I usually get my car serviced between college classes, so it was nice to be able to the waiting room was comfortable. I appreciated the free wi-fi. I usually get my car serviced between college classes, so it was nice to be able to work on my laptop while I waited. My only complaint is that there was a very noisy woman sitting in the waiting room and I wish someone from the dealership had asked her to quiet down. More

needed lots of basics fixed on a car, it's starting to get old. kirk was a very good representative, returns calls within the hour. was kept updated on car work and when it would be completed. finished to get old. kirk was a very good representative, returns calls within the hour. was kept updated on car work and when it would be completed. finished all work in a week, after ordering a part, very happy with service and detailing. More

Cheerful. Provide an accurate estimate of the time the repair will take so that you know how to plan your day. Gives me heads up on upcoming service. repair will take so that you know how to plan your day. Gives me heads up on upcoming service. More

I went in to have them take a look at my coolant system, and they were incredibly courteous and professional. Terry even managed to save the part that was initially thought to be the problem, and replaced and they were incredibly courteous and professional. Terry even managed to save the part that was initially thought to be the problem, and replaced a less expensive one that still fixed the problem and passed the savings on to me! More

Bob took care of all my car needs. He was very kind, helpful, and considerate. Bob was able to make the repairs more affordable for me. I'm very happy. helpful, and considerate. Bob was able to make the repairs more affordable for me. I'm very happy. More

Mo was very good and made us feel good about our purchase until the next morning when we saw our vehicle (same vin number) being advertised for $300 less than we paid for it. They claimed it was a mistake ev until the next morning when we saw our vehicle (same vin number) being advertised for $300 less than we paid for it. They claimed it was a mistake even though we have it in print. Left a bad taste in my mouth for feeling that I received a good deal and that I could believe them. Also, when I called to make an appointment to have my license plates put on, a software update and car wash, I was told it would take from 60 to 90 minutes. It took over 2 1/2 hours before I was able to leave. I'll go somewhere else from now to wash the van. Altogether, I liked Mo and Tie but the overall experience was less than I had hoped for. I would recommend the dealership but not as much as if didn't feel like I paid too much for my vehicle. More

Great service and quick, accurate service. Cost for the service was a little high ($35 - $45) more than I expected, but you do get a car wash and vacuumed interior. Waiting room is comfortable and has inte service was a little high ($35 - $45) more than I expected, but you do get a car wash and vacuumed interior. Waiting room is comfortable and has internet access. Staff are friendly and knowledgeable. I would recommend without question. Jeff Ellis Dallas, TX. More