Clay Cooley Volkswagen Of Richardson - Service Center

I drop my car and don't even clean up my car leave trash inside really. trash inside really. More

Everyone very courteous. Had to leave b fore getting diagnostic. Not no one fault but mine. I will be going back on Tuesday to let finish Had to leave b fore getting diagnostic. Not no one fault but mine. I will be going back on Tuesday to let finish More

Great communication between me and the advisor. Car was clean and washed before I arrived back at the dealership. Car was clean and washed before I arrived back at the dealership. More

Good service and efficient execution. I am satisfied with the maintenance service, repairs/change are not going overboard. I am satisfied with the maintenance service, repairs/change are not going overboard. More

Fast service and polite staff. Always a pleasure to visit this service department. Very professional Always a pleasure to visit this service department. Very professional More

Excellent service with friendly people. Very honest and considerate. They know how to take care of customers and I was very pleased. Very honest and considerate. They know how to take care of customers and I was very pleased. More

Extremely poor service after the sale! Beware!! I bought a car for my son in September. It is now December and I still don't have the 2nd key I was promised by Clay Cooley. The technic Beware!! I bought a car for my son in September. It is now December and I still don't have the 2nd key I was promised by Clay Cooley. The technician that was suppose to have made the key has not been able to do so and there has been no word from Clay Cooley. I continue to leave text messages and still no response. Buyers beware of poor service after the sale. More

I’ve been sitting and waiting for an oil change and a recall for the drivers door electrical issue. I was told it would take about 2 hours. Now it’s 4 hours since I’ve dropped of the vehicle and still wa recall for the drivers door electrical issue. I was told it would take about 2 hours. Now it’s 4 hours since I’ve dropped of the vehicle and still waiting. I will not return here for service. More

The worst service department in the world.Very The worst service department in the world. Very unprofessional crew as they are replaced every two weeks . They suppose to have my car ready in two d The worst service department in the world. Very unprofessional crew as they are replaced every two weeks . They suppose to have my car ready in two days after two weeks of excuse for parts ordering and weekend not counted they charged me $250.00 over their own estimated code . When I went to pick up my car it took two hours they figure out their mistakes . first the service man Laynold was hidden for 30 minutes after I called Bryan xxxx the service manager he tried to get me going but he was confused and he said he is a human to make a mistake on my end . I will never ever go to VW of Richardson for any services as long as these unprofessional crew are there . Bob More

Bad Customer Service This is the worst dealer for VW car service. I dont have experience with their sales, but i have been there multiple times for service. Do yourself a This is the worst dealer for VW car service. I dont have experience with their sales, but i have been there multiple times for service. Do yourself a favor and stay away if you need your car serviced. I had multiple bad experiences there, but the last time I went there was so bad it practically tipped the scale, ill never go back again. They were bad before Clay Cooley took over the dealership, but its even worst now. Just real bad customer service. More