Clay Cooley Volkswagen Of Richardson - Service Center

I bought a car there and bought an extended warranty and then I sold it. Of course no one will call me back. I’ve done all the necessary paperwork through the third-party company and they said it’s in clay then I sold it. Of course no one will call me back. I’ve done all the necessary paperwork through the third-party company and they said it’s in clay Cooley had to refund my check. Its been 4 months More

DJ customer service was excellent…communication was spot on and called me the minute they finished on and called me the minute they finished More

Chose this location over the Garland one because of Rachel. She has been helping me since the first Jetta I leased and I have now had three of them. She is the BEST at her job, nice, accommodating, tru Rachel. She has been helping me since the first Jetta I leased and I have now had three of them. She is the BEST at her job, nice, accommodating, trustworthy, and just a joy to deal with! More

Kari has been very helpful and communicative as well as Brandon. Extremely easy to work with and always willing to figure out the best solution. I’ve enjoyed working with them both. Brandon. Extremely easy to work with and always willing to figure out the best solution. I’ve enjoyed working with them both. More

Cat was an amazing advisor I would love to work with him every time thank you every time thank you More

My service advisor was promt and the billing department resolved an accidental price increase before I even recieved the invoice. Great service! resolved an accidental price increase before I even recieved the invoice. Great service! More

In short…. Vehicle was brought into Clay Cooley dealership 1/31/25 with engine light on and left 2/18/25 with the engine light still on. The managers Aaron and B Vehicle was brought into Clay Cooley dealership 1/31/25 with engine light on and left 2/18/25 with the engine light still on. The managers Aaron and Brandon must have received the same training because both were very rude and unprofessional in the same manner verbatim (especially Brandon Hill) when attempting to speak to them. There’s a lot more that could be said, but it would be a waste of time right now Learn how to speak to your customers. The “ONLY” good experience with this dealership was the service provider Alex. More

Staff was super friendly and helpful My advisor DJ was so great. Always very professional. great. Always very professional. More

I had tires mounted by CnM tire shop they didn’t do a good job twice so I came here and it was done correctly the first time , so greatful good job twice so I came here and it was done correctly the first time , so greatful More

Drop off and pick up super fast as usual, great service from the staff. The shuttle was very helpful. from the staff. The shuttle was very helpful. More