Clay Cooley Volkswagen Of Richardson - Service Center

Great location and Kari took really good care of me. The only thing is they are always very busy so I had to wait more than 2 hours for a tire to be replaced. The only thing is they are always very busy so I had to wait more than 2 hours for a tire to be replaced. More

When there’s a problem with your car you don’t worry about the problem being fixed about the problem being fixed More

I always receive exceptional service for my vehicle. My service advisor, Alex Treber is extremely helpful scheduling appointments and advising me on services needed and performed on my vehicle. Alex an My service advisor, Alex Treber is extremely helpful scheduling appointments and advising me on services needed and performed on my vehicle. Alex and the staff at Clay Cooley are very personable and professional. More

Everybody is there is wonderful and very helpful, they are always on top of things in the service department and the sales people are great. I truly appreciate your kindness and thoroughness, the new faci are always on top of things in the service department and the sales people are great. I truly appreciate your kindness and thoroughness, the new facility looks great. More

The experience was beyond measure! The new facility is as awesome as the customer service:) The new facility is as awesome as the customer service:) More

better then one I bought the car from! ! was a "lifesaver" the dealership opened at this location! ! was a "lifesaver" the dealership opened at this location! More

I will return to Clay Cooley VW for all of my service needs based on my positive experience and meeting with service advisor DJ. needs based on my positive experience and meeting with service advisor DJ. More

The policy to charge to use a credit card and not being told is very deceptive told is very deceptive More

It was a great service. The vehicle was repaired in a timely manner sooner than quoted The vehicle was repaired in a timely manner sooner than quoted More

I have taken my vehicle for repairs several times, and EVERY SINGLE TIME I have to make multiple trips because they always forget to do something. I either have to return later, or I have to pick up my ve EVERY SINGLE TIME I have to make multiple trips because they always forget to do something. I either have to return later, or I have to pick up my vehicle without being repair at the end of the day because they just couldn't get to it. I have been nothing but patient with this dealer, but they absolutely DO NOT CARE about my time. I have wasted COUNTLESS hours and money (on Ubers, since they never have a loaner available). I absolutely loved this dealership's customer service when I bought the vehicle, but after this experience, I will NEVER recommend them to anyone. Worst experience ever. More