Clay Cooley Volkswagen Of Richardson - Service Center

I have tried other VW Dealers to service our Passat. I still keep coming back to Clay Cooley Richardson. They always do there best to accomodate my request. There service is top notch. I still keep coming back to Clay Cooley Richardson. They always do there best to accomodate my request. There service is top notch. More

My car seems to come back to me more defective than when I brought it it. I've had the cabin air filter replaced and it is still suggesting that I replaced it. I just spent over $2800.00 dollars on repairs I brought it it. I've had the cabin air filter replaced and it is still suggesting that I replaced it. I just spent over $2800.00 dollars on repairs and it's been 3 days and my car is back. The only person that appears to be honest is Alex in the service department, but that's becoming a challenge. More

My Advisor Kaseen Penn is always delightful to work with! He always listens to any additional issues I may have and gets things resolved for me quickly! He always listens to any additional issues I may have and gets things resolved for me quickly! More

It’s always a pleasure to come into the Richardson location to get an oil change. Customer service is always Excellent and loving the new location. Rachel was very very helpful. DJ was very helpful location to get an oil change. Customer service is always Excellent and loving the new location. Rachel was very very helpful. DJ was very helpful as well and letting me know what needed to be done. More

The new service center is amazing. Kaseen is hands down the best service advisor I have ever dealt with at any dealership. His attention to details and customer service is what keeps Kaseen is hands down the best service advisor I have ever dealt with at any dealership. His attention to details and customer service is what keeps bringing me back. More

Fast and my advisor always communicated all the services that needed to take priority first. that needed to take priority first. More

Service department at Clay Cooley is always top notch! Not only did they take care of the recall, they found loose bolts on inspection and replaced them too. My car was washed and returned by the afternoo Not only did they take care of the recall, they found loose bolts on inspection and replaced them too. My car was washed and returned by the afternoon. Thank you for taking care of my car! More

Alex and his team were extremely kind and courteous. He explained everything thoroughly. I also loved that my car was washed and clean when I picked it up! He explained everything thoroughly. I also loved that my car was washed and clean when I picked it up! More

Great service by DJ Ahmed, keep up the good work. Appreciated for all the assistance Appreciated for all the assistance More

The customer service is outstanding and always friendly. They always do their best to make sure I am comfortable while I am waiting and keep me informed on what is going on. They always do their best to make sure I am comfortable while I am waiting and keep me informed on what is going on. More