Clay Cooley Volkswagen Of Richardson - Service Center

Okla went out of his way to make me happy with my purchase. The service department was also very responsive. purchase. The service department was also very responsive. More

Great service attentive was greeted immediately when I walked in. Great will definitely be back! More was great ! walked in. Great will definitely be back! More was great ! More

Kari was extremely helpful in providing quick service! I felt that my car was in great hands. I felt that my car was in great hands. More

Excellent experience with Service Consultant, Kari Hill , who was responsive to my needs. She kept me apprised as to the status of the work performed on my vehicle. Upon completion she went over the work d who was responsive to my needs. She kept me apprised as to the status of the work performed on my vehicle. Upon completion she went over the work done and had a recommendation as to what may be needed in the future. More

Service is excellent. Alex Treber is very knowledgeable and provides great service every time I take my car. Alex Treber is very knowledgeable and provides great service every time I take my car. More

Timely, attentive and helpful! ! An easy and pleasant experience here at Clay Cooley Volkswagen Richardson! ! An easy and pleasant experience here at Clay Cooley Volkswagen Richardson! More

Excellent service every time we go to have our passat worked on. Alex provided tremendous attention to our needs and coordination to ensure we had a quick service. worked on. Alex provided tremendous attention to our needs and coordination to ensure we had a quick service. More

Excellent customer service—friendly, helpful, and professional. Made the whole experience smooth and stress-free! professional. Made the whole experience smooth and stress-free! More

My service advisor Kari was great and so was the work that was performed however, the time it took to get the work done was too long. I was there for almost five hours. that was performed however, the time it took to get the work done was too long. I was there for almost five hours. More

I was charged twice for the same diagnostic. The issue wasn’t identified the first time, and I was made to feel like it was my fault. The second time around, they finally figured it out—but I fe The issue wasn’t identified the first time, and I was made to feel like it was my fault. The second time around, they finally figured it out—but I felt it was unfair to be charged again due to the technician’s oversight. After speaking with the managers for about 30 minutes, they agreed to waive the second diagnostic fee, which I really appreciated. It’s not about the money—I just don’t want to be treated that way. I trust them because I don’t understand the mechanics of vehicles, and I hope that trust isn’t taken advantage of. More