Clay Cooley Volkswagen Of Richardson

Customer service is horrible It took two full days to replace two sensors and wiring but that's not the worst part. The service advisor actually left on the second day and never It took two full days to replace two sensors and wiring but that's not the worst part. The service advisor actually left on the second day and never called me to tell me the car was ready. The poor woman at the service desk could not get any service advisor to answer the phone. She apologized several times and said it was not acceptable service. So, when I did pick up the car nobody was able to answer questions about the work that has been done. I'm actually going to trade the car so that I never have to deal with Auto Nation VW OF Richardson ever again. This is the third time I have had horrible service from them. They will not call you to give updates. You have to hound e "service advisors" to get an update. And every time, the car just happens to get done at rush hour. Avoid if possible. More

Loyal VW customer severely disappointed I purchased my 2014 VW Jetta SE here in April, and the buying experience was great - couldn't have asked for better. Unfortunately since then, my vie I purchased my 2014 VW Jetta SE here in April, and the buying experience was great - couldn't have asked for better. Unfortunately since then, my view of the dealership has done a complete 180. Once my car got to about 1,000 miles, my brakes started making an AWFUL, LOUD noise unlike anything I've ever heard. The only way I know how to describe it is it is as though I have a family of seals, seagulls, or bats following me around wherever I go. The noise is loud enough to hear with the windows up and the radio on, but if you have the windows down you better have some earplugs. It is beyond embarrassing and something I would expect out of a 15 year old hooptie - not a brand new VW. I made a 7 a.m. appointment on Saturday with service advisor Bob King to get my brakes checked out, and he told me before they even took my car to the back that there might not be anything they can do. I of course asked him to elaborate, and I was abruptly told this is just a noise that VWs make but they'll take a look at it. Ok....About 2 1/2 hours in, I decided to check in with Bob to see if he had any news on my brakes. He tells me that everything looks great and there are no issues, as if I'm supposed to be excited about that. I ask, "What do you mean nothing is wrong with my brakes? Why are they making this horrible noise, then?" Bob proceeds to shove a piece of paper at me that apparently explains noises that are normal for VWs to make. Wrong answer. I bought my first VW in 2006 after graduating college, and I have owned them ever since. This new Jetta makes VW #3 for me. I am quite familiar with the cars, and I continue to buy them for a reason. Up until this point, they have always been reliable for me and very fun to drive. I ask Bob if there is someone else I can speak to about my brakes, and he says I am welcome to call VW. Excuse me?!?! *I* am supposed to call VW, about a fault on my brand new car that I bought from *your* dealership?!?! I didn't take that bait, so Bob tells me I am welcome to talk to the service manager. I walk inside, go into the service manager's office, and I immediately apologized because there was a woman in his office and I thought I was interrupting them. It later became apparent that he had a personal relationship with this woman "hanging out" in his office and I wasn't interrupting anything at all. I explained the situation to him, and he also told me there's probably not anything they can do for the brakes. He asked me if he got in my car right then, would it make the noise I'm talking about? I said, "I can't guarantee that, but please take my car to see." He replied, "Oh, so it's not a consistent noise." Excuse me? It's consistent in that it happens all day, every day, throughout the day, independent of the weather, outside temperature, etc. Does it happen 100% of the time though? No! And that's all I was trying to convey because I am not one to embellish details. After that exchange with the service "manager," it became obvious that I wasn't going to get anywhere with the dealership at all so I demanded they give me my car back. My plan? I have started documenting every time my car makes this god awful noise (which is a lot), I am making You Tube videos, and I will not stop until they decide to take my problem seriously. It's the only thing I know to do. I will be heard. More

Purchase of NEW VW Passat TDI I would highly recommend AutoNation in Richardson to anyone looking for a new car. Great customer service (not pushy)...I was only "looking" for a ve I would highly recommend AutoNation in Richardson to anyone looking for a new car. Great customer service (not pushy)...I was only "looking" for a vehicle and walked way with a purchase. I have had the car for a month and LOVE it! My salesperson, Josef was the best salesperson I have ever dealt with. Josef listened to what I wanted in a vehicle and fitted me to the Passat! More

Outstanding service!! Steven Khammanivong was great to work with. Transparent and not pushy at all. I will definitely bring my family here to work with him to buy their nex Steven Khammanivong was great to work with. Transparent and not pushy at all. I will definitely bring my family here to work with him to buy their next vehicle. More

Extremely helpful Joseph did an exceptional job helping me find the right car, he worked with me on the price, we test drove several cars, he also had a tiny imperfecti Joseph did an exceptional job helping me find the right car, he worked with me on the price, we test drove several cars, he also had a tiny imperfection fixed that was on the car I ultimately purchased. The rest of the staff was also very nice. More

Great service Edmond Elder was a very professional and friendly employee. He took care of my car in a timely manor, and helped me with any questions that I had. Edmond Elder was a very professional and friendly employee. He took care of my car in a timely manor, and helped me with any questions that I had. More

Great Service Representative Tie Johnson is an excellent service representative! It has always been a great experience every time I have taken my car to be serviced. She is alw Tie Johnson is an excellent service representative! It has always been a great experience every time I have taken my car to be serviced. She is always courteous and efficient. She is indeed a great asset! More

Very friendly dealership and staff. No pressure sales tactics, up front and transparent throughout the process. I would highly recommend this dealership to anyone, and would do business with them again. tactics, up front and transparent throughout the process. I would highly recommend this dealership to anyone, and would do business with them again. More

Steve was great. This was my first experience buying a car, and Steve made it seamless! He was very knowledgeable, friendly, and passionate about what he does. He answered my questions and made the experi car, and Steve made it seamless! He was very knowledgeable, friendly, and passionate about what he does. He answered my questions and made the experience personal. He was very professional with a great sense of humor. I highly recommend him! More

Took the car there for a simple oil change, he said two hours, no problem i wait, more than a hour later he comes back and says it will be four more hours maybe to the end of working day!!! his respond to hours, no problem i wait, more than a hour later he comes back and says it will be four more hours maybe to the end of working day!!! his respond to my surprise was that he can bring me the car back. wasted half of my day. never to take my car there, and for everyone out there save your time and go else where, at auto Nation Volkswagen at Richardson, TX you get German engineer car with half xxx service quality. More