Clay Cooley Volkswagen Of Richardson

Dependable Service I've always had good service on my Volkswagen. The service advisors answer my questions. They thoroughly inspect my car for any problems. Dependable s I've always had good service on my Volkswagen. The service advisors answer my questions. They thoroughly inspect my car for any problems. Dependable service. More

Great Experience I've had service on my 2010 Volkswagen CC completed at this dealership multiple times and have always had a positive experience. The last time I went I've had service on my 2010 Volkswagen CC completed at this dealership multiple times and have always had a positive experience. The last time I went, I knew I would need a loaner car, so I let John Holton, my service advisor, know and he had it ready when I arrived. All of the necessary services are fully completed and issues resolved - they even replaced a bulb without me needing to ask for free! I definitely recommend! More

Tire patched inspection, radio skipping They were able to get me in on the morning I called, and although she initially thought the car would have to stay over the weekend, it ended up being They were able to get me in on the morning I called, and although she initially thought the car would have to stay over the weekend, it ended up being ready that evening! Couldn't reproduce radio problem, so wil try that again later, but other tire patch was covered by a coupon they had just sent me, along with a free "pit stop" (fluid check, etc). Victoria was great to work with as always...she explains everything and wants to make sure the customer has a great experience!! More

Been Scammed Twice in a row within a month by a shady dealer I've been looking for a Passat SE for a while, and I found it at autonation vw richardson dealership, which scammed me twice in a row within a month. I've been looking for a Passat SE for a while, and I found it at autonation vw richardson dealership, which scammed me twice in a row within a month. Shenanigan no. 1: On 1/11/2014, I went to autonation vw richardson dealership for the 2014 Passat car with mileage 14k. The final agreed-upon OTD price was $19,300. The manager who made the deal with me was Mr. Chris Denman. $500 was charged on my credit card as a car deposit. I did not have the car loan paperwork with me at the moment. So I put the deposit down because the sales said that a deposit means the car could not be sold to anyone else for as long as a week. The sales told me that I can bring in the car loan paperwork back and he assured me that the car would be held in the lot for me to pick up by then. He then presented me with a purchase agreement on which the price was printed. Both Mr. Chris and I signed. Of course, he very conveniently forgot to give me my copy of the purchase agreement. Well, we would have thought that a verbal agreement and a signed purchase form, with a deposit put down have concluded a purchase contract of a tangible item. Right? Apparently, a shady car dealer would not think so as they don’t care about any kind of business ethics on a binding deal. Two business days after, on 12/11/2014, I went back to the dealership with the loan paperwork, only to find out that the car was sold, without even a courtesy call to me. I was upset. So I requested to talk to the sales manager Mr. Christ Demn. To my surprise, he didn't bother to make any effort to explain whatever reason it was for the breach of contact. Instead, he said “bye” to my face, and that made me frustrated even more. Another sale man Mr. Mike approached me, offering a comparable car with a deep discount to compensate my loss. He seemed very sincere that I decided to give the dealership a second chance. Shenanigan no. 2: 5 days later, Mr. Mike reached out to me on 17/11/2014 to let me know that a 2013 Passat car with mileage 22.3k was up for sale. Another general manager offered to sell me the car for a final OTD price of $18300, I accepted. The dealership had intended to get the car's wheel retouched before I pick it up. So I was told to return on 28/11/2014 to buy the car. Everything seemed smooth. I had the car loan paperwork. The car I wanted was offered to me with a fair price. On 30/11/2014, I arrived the dealership, only to receive another “nice” surprise. They raised the agreed-upon price for another $500, after they committed to the deal! Did they have sellers remorse or just play games with me? I didn't know. So I asked to speak to the General Manager on site. The sale person told me that he was not there, ah, another good excuse for avoiding a customer and sell the car to someone else for higher margin. I have had enough with this shady car dealer. I'd never buy anything from them and I would tell everyone I know to avoid them. I have filed BBB complaint, and rate a zero star if I could on every single dealership reviewing website. More

Wonderful Service Every time I come here it's always great service, they are quick and helpful and if I have questions they take the time to answer them. Every time I come here it's always great service, they are quick and helpful and if I have questions they take the time to answer them. More

Great Service as always I've been coming to AutoNation Volkswagen Richardson for over a decade for the service needs on my VW. Their service prices are noticeably higher tha I've been coming to AutoNation Volkswagen Richardson for over a decade for the service needs on my VW. Their service prices are noticeably higher than nearby VW service centers, but they do provide critical perks such as drop-off/pickup shuttle service, loaner cars, complementary car washes that keep me coming back. Perhaps the most important reason to keep coming to AutoNation Volkswagen Richardson is the piece of mind knowing that your VW will not just be serviced for the reason you brought it in, but that the multi-point inspection may find items that need to be addressed before they get serious. This dealership often runs service specials which can help with the bill if you time it right. I should also mention that everyone I've worked with at the dealership is courteous and respectful of my time. More

bad experience Bad experience. Took me 3 hrs on the phone to have finally an answer, 24 h after I left my car. They gave me a huge list $ 2000 on parts that needed t Bad experience. Took me 3 hrs on the phone to have finally an answer, 24 h after I left my car. They gave me a huge list $ 2000 on parts that needed to be change. I did not do it, but went to 2 others garages who confirm that half of the parts did not need to be replace!! really expensive garage. More

Best Car Buying Experience Best buying experience I've ever had in my 53 years! Customer service was THE BEST! Charles in sales and Brandon in parts are two down to earth, peo Best buying experience I've ever had in my 53 years! Customer service was THE BEST! Charles in sales and Brandon in parts are two down to earth, people-friendly individuals that I had a real pleasure dealing with--HIGHLY RECOMMEND this place PLUS I'd go to Charles Currier to buy! JR Prosper, TX More

50,000 mile service Edmund did the minimum required service, but also noted my worn tires. While my car was in the shop he got my wife where she needed to go. The price Edmund did the minimum required service, but also noted my worn tires. While my car was in the shop he got my wife where she needed to go. The price was reasonable. More

Customer service is horrible It took two full days to replace two sensors and wiring but that's not the worst part. The service advisor actually left on the second day and never It took two full days to replace two sensors and wiring but that's not the worst part. The service advisor actually left on the second day and never called me to tell me the car was ready. The poor woman at the service desk could not get any service advisor to answer the phone. She apologized several times and said it was not acceptable service. So, when I did pick up the car nobody was able to answer questions about the work that has been done. I'm actually going to trade the car so that I never have to deal with Auto Nation VW OF Richardson ever again. This is the third time I have had horrible service from them. They will not call you to give updates. You have to hound e "service advisors" to get an update. And every time, the car just happens to get done at rush hour. Avoid if possible. More