Clay Cooley Volkswagen Of Richardson

This is the way car buying should be! I needed a great car/SUV for a great price, with no issues and no dealer mumbo jumbo. Im hard to WOW! And have buyers remorse with dealerships. Not he I needed a great car/SUV for a great price, with no issues and no dealer mumbo jumbo. Im hard to WOW! And have buyers remorse with dealerships. Not here, i called Chris my salesman and from the start i had a great experience. Chris knows how to take care of customers and Mack did my final paperwork. I was in and out in two hours. I paid what i wanted to pay and they answered all my questions. Thank you to Clay Cooley Volkswagen and the family. More

Clay Cooley Richardson VW = best in class experience I had the honor of working with Josef Puhringer at Clay Cooley VW. From the very beginning he and his staff treated me with respect. My situation wa I had the honor of working with Josef Puhringer at Clay Cooley VW. From the very beginning he and his staff treated me with respect. My situation wasn't the easiest. Due to recent family and life emergencies I had been struggling with keeping my payments up to date. But they were able to help me overcome those issues and get me into a cheaper car payment that served my immediate needs. They never treated me as if I was a hassle to deal with. I know that I can count on them to put together a financing option that would help me out not only right now but also in the future as my financial situation improves with time. They were able to see that I at one point had tier 1 credit but had been stumbling as of late due to my family situation. The financial manager, Troy McCowan, showed me everything that was available and broke all the numbers down. I look forward to working with them again in the future and I would recommend them to anyone looking for great customer service during their car buying experience. More

Unethical and dishonest - Go somewhere else We called and made an appointment to look at a low mileage 2013 Jetta. We received an email to confirm. We showed up early test drove the vehicle with We called and made an appointment to look at a low mileage 2013 Jetta. We received an email to confirm. We showed up early test drove the vehicle with the salesman Tyler. On completion of the test drive another salesman approaches us and let us know the car was just sold. WHAT?? We were very frustrated and upset, and not sure how that could have happened when we had a confirmed by email appointment to look at the car. No one called to say that if we wanted them to hold the car, a deposit would be required. The GM wouldn't come and talk to us at all and didn't step in to correct the issue. He could have easily stopped the transaction that was going on in the next office and said that we had made an appointment and had the first right of refusal. Instead, they offered us a 1 year earlier (2012 instead of 2013) car with 13000 additional miles for the same price. Are you kidding me?? After haggling with them, they did drop the price somewhat, I explained for me to feel comfortable about the sale, they would have to match what the other one had (window tinting) for the lower price. Tyler said he will see what he could do (but made no commitment). I left a deposit to hold the car until they could get the car to their lot. For 2 days we couldn't stop thinking about what happened and how that could have been avoided. We bought another Jetta from Volkswagen of Irving (Metro VW - check my positive review). We just didn't feel good about giving our business to AutoNation due to unethical practices. AutoNation, you just lost a customer for life. More

A+ Customer Service I recently purchased my Audi A4 from this dealership. I jwant to recognize the three guys who helped me through the buying process. Chris Purtell & I recently purchased my Audi A4 from this dealership. I jwant to recognize the three guys who helped me through the buying process. Chris Purtell & Josh Henderson in sales, and Darren Medeiros who works in the business office. These three guys went out of their way to make sure that my purchase went smoothly. Their customer service is A+. Thanks again guys for a great experience . :-) More

Great Customer Service Autonation Volkswagen made the purchase of my Passat TDI a pleasant experience two years ago and the scheduled service has been great as well. The se Autonation Volkswagen made the purchase of my Passat TDI a pleasant experience two years ago and the scheduled service has been great as well. The service department has accommodated me whether I scheduled in advance or just dropped by. I would hate to see vehicle recall since I love everything about my car, but I feel confident that this dealership would do their best to satisfy the customer. More

Best Customer Service Ever I purchased two cars on the same day from AutoNation Volkswagen Richardson. It had been a long day of looking at cars and from the minute I drove onto I purchased two cars on the same day from AutoNation Volkswagen Richardson. It had been a long day of looking at cars and from the minute I drove onto the lot, I knew that this dealership was unlike any other I had been to that day. We were helped by THE BEST salesperson I have encountered in all my years of buying cars. Before I even test drove my CC, Concepcion "Connie" Flores, had told me more about the car than I had learned after test driving the same model on other lots. I have to admit that I have never in my entire life walked into a dealership, met the salesperson and thought, "I really hope I like the cars here because I want to buy one from her." THANKS CONNIE!!!! Once we decided on the cars, we met with the Finance team and they were just as informative and helpful. I just took my car back into AutoNation Richardson to have the license plate put on the car, and the customer service experience in the Service Department was just as refreshing. They were courteous and extremely fast. I will be taking my car back to them for as long as I own it. If you are looking for a VW, don't go anywhere else in More

Worth the drive! I have always brought my car to the Richardson dealership when I lived in Richardson. I have moved to Denton and have not found a good place to servic I have always brought my car to the Richardson dealership when I lived in Richardson. I have moved to Denton and have not found a good place to service my car. I decided to return to Richardson even though it is a longer drive. My service writer, Alex was awesome. He was courteous and professional. We discussed what needed to be done now and he made suggestions for what I should have done on the next visit. Alex was very knowledgeable and explained my service in lay terms. I will be coming back for my future services and will keep Alex as my service adviser. More

Ruined paint and wouldn't accept responsibilty DO NOT USE THIS SERVICE DEPARTMENT! Anyone that has rated this place for more than 1 star either hasn't used the service department or doesn't care DO NOT USE THIS SERVICE DEPARTMENT! Anyone that has rated this place for more than 1 star either hasn't used the service department or doesn't care about their car. I should've looked at the reviews for this place before I took my car there and ruined my brand new car's paint just for a nitrogen tire topoff! I have a brand new mustang with 8000 miles on it and got a nitro fill tire service package with it. With that service package, I can get my tires topped off with nitrogen whenever they get low for free. I got my car from a autonation dealer in fort worth but live in rockwall so this is the closest place to me that does nitrogen fills and I thought that with it being an autonation dealership, they would be reputable (wrong). I had several issues in my time there. 1. The guy that drove my car to to back dragged his wet and dirty shoe completely across my door panel trying to get in, I didn't say anything, thinking that that was something minor and that I could hopefully clean it up later and not be able to notice. 2. It took 20 minutes to fill 1 tire up! I requested 1 tire be filled and 1 only! 3. They come back 20 minutes later and I see that there was a 6-8 inch SCRATCH literally in the MIDDLE OF MY DOOR!!!!! I forgot to mention that I went in on a rain day so my car along with every other car was wet and had beads of water all over it. I always walk my car over visually when I take it to a shop because I don't trust those careless, dang near minimum wage chumps, and for good reason it turns out. There was ironically an area on the door, right where the scratch was, where it had clearly been rubbed by shorts or a rag or SOMETHING, I'm not sure what but it clearly was touched because in the middle of that area that didn't have beaded water at the moment, there was the scratch along with wads of mud. This is right by my drivers door handles so i think i wouldve noticed the mud when I dropped it off and the scratch seeing as I've washed and more importantly waxed my car every weekend since I've had it with the weather permitting. I rubbed it as hard as I could hoping it was just some sort or surface mark but no, it was throu the clear coat. I asked to speak with the service director or some sort of manager and he came out to look at it with me and simply TOLD ME HE WOULD NOT TAKE RESPONSIBILITY FOR THIS!!! I was pissed to say the least before hand, but after he told me this, and I went back and forth with him and he wouldn't be responsible at all no matter what; for his careless employees mistakes. I am seriously furious. My door is going to need to be repainted and with them being irresponsible and being CARELESS ABOUT CUSTOMER SATISFACTION, I'm going to have to get this repainted so I don't have to be reminded of this event and the eyesore they created, everytime I walk out to my new mustang. I wonder if they did it because it was a mustang. I'm not sure why or how it happened. All I know is that it did and it was clear that it happened there being that the car was completely wet and beaded with water then when it came back there was that one spot that had clearly been rubbed by something and left a scratch. I would seriously drive up to 3 extra hours any way if thats what I had to do to avoid going to this service department again. I will never buy a Volkswagen or step foot at another vw dealership again. I hate Volkswagen/Audi even more than I did before this event. All in all, if you care about your car and it's physical appearance even more, DO NOT GO HERE. Spend more time or whatever it takes to go somewhere else. More

I will definitely take my VW back here! I had a lot of work done to my car. Very pleased with everyone who handle my car. I will definitely go back. When it's time to trade in I will be ba I had a lot of work done to my car. Very pleased with everyone who handle my car. I will definitely go back. When it's time to trade in I will be back... More

My Autonation 30,000 Mile Maintenance Service My service rep explained the service my car needed. He also inspected the car to see if anything else was needed. I was fully informed about what was My service rep explained the service my car needed. He also inspected the car to see if anything else was needed. I was fully informed about what was to happen and what was expected. He asked about my transportation to work. I felt that my car was in good hands when I got into the dealer shuttle. James told me to expect a call around noon. Just before noon, he called me to tell me my car was ready. The shuttle returned me to the dealership and my cost was exactly what he told me it would cost. James exceeded my expectation of excellent customer service. More