Clay Cooley Volkswagen Of Richardson

Don't shop them first or last; Just stay away! Shop them first, shop them last, either way, they'll make you pay! I had possibly the worst sales experience of my life here. Their sales culture i Shop them first, shop them last, either way, they'll make you pay! I had possibly the worst sales experience of my life here. Their sales culture is predatory and horrible. Don't waste your time or money. I stopped in because I'm a returning VW driver who wanted to upgrade to an SUV, and had sort of settled on the Tiguan. The test drive was actually pretty good. The salesman did a bad job of reading me and kept going on with his own little pre-planned speeches without really listening to me, but was overall pleasant and knew his stuff. The car itself felt like a natural upgrade from my Jetta and drives very similarly with a lot more power. However, I made the mistake of saying that, because the salesman clearly thought he had the sale in the bag and tried to screw me over. Long story short, they asked me what I was looking to pay, evaluated my car for trade-in, took forever to crunch the numbers (because the salesman was taking a personal call) and came back at 266% of the price I told them. I understand how the game is played and they have to make money, but there is a BIG difference between $300 and $800, and they made little effort to work with me. Essentially they wanted to milk me for every cent without even trying to please the customer. After about 5 rounds of back and forth and they refused to come much closer, I walked out. However, they still had my keys from evaluating my car for trade-in, and REFUSED TO GIVE THEM TO ME. That's right, they HELD MY CAR HOSTAGE so the manager could come out and brow-beat me for another 15 minutes. I finally got them to give me my keys back and high-tailed it out of there. The best part is that they had a trainee shadowing the salesman. When he went off to make his personal call...I mean, crunch some numbers, the trainee told me that he didn't like their sales culture, that the managers were a bunch of jerks and vultures and that he had an interview next week and is likely leaving them. Way to instill confidence in the customer, genius. And then when my partner and I walked outside to look at the vehicle again and talk, he didn't even give us 15 seconds before following us out and hovering. We walked back inside, he followed again, and I had to angrily ask him to give us some space because he can't take a hint. If he weren't already leaving or if I thought they actually cared about improving their sales culture, I'd call tomorrow and tell them to fire him. Either way, don't waste your time and money on these con artists. They WILL try to scam you. Stay away! More

Does not honor their word Purchased a 2016 VW Jetta from Autonation VW in Richardson. Shortly after my purchase the dealership was sold to Clay Cooley. When I purchased my Jett Purchased a 2016 VW Jetta from Autonation VW in Richardson. Shortly after my purchase the dealership was sold to Clay Cooley. When I purchased my Jetta I was sold 2 oil changes, supposedly at a discount, which are done every 10,000 miles. When the time for my first oil change approached I was informed Clay Cooley VW Richardson would honor the oil changes and they did on the first one. Fast forward and my next oil change is due but, Clay Cooley won't honor it because, well, they don't want to. That was the reason given to me. No notice from them via email, phone call, nothing. I spent my morning driving over to the dealership and expecting the service I had paid for but, it did not happen. I spent the next 2 hours on the phone trying to get an Autonation dealership to change the oil and they all said it should be done at a VW dealership due to the parts and tools needed. So, I scheduled an appointment with Rusty Wallis VW to have it done but I will being paying for it, again. I am not happy a dealership went back on their word to current and future clients and then treats them like idiots because they don't want to stay and pay for the service already paid for and promised. I have to admit, I now can see why their service bay was empty. Normally I go to a car dealerships service bay and it is busy with people getting oil changes and having service so, people are learning not to go to this dealership for your service. More

Great Experience What a great car buying experience at Clay Cooley VW Richardson. It started with just kinda browsing the lot while waiting for new tires to be put on What a great car buying experience at Clay Cooley VW Richardson. It started with just kinda browsing the lot while waiting for new tires to be put on my car. Eric Williams walked out of the building and instantly changed direction to take care of me. From the moment he asked if he could help me to the moment I rolled off the lot, Eric took great care of me. He listened to what I needed, he listened and understood my financial parameters and challenges and he worked on my deal until it was done. GM Robert Kersh got involved as well and in the end made the deal possible. Going through Finance was a breeze once the deal was final. I spent less than 2 hours at the dealership Thursday and Friday. None of that 'spend all day here' waste of time. Everybody was conscious of my time and I very much appreciated that. The friendliness, care, respect, and speed of going through and finishing transactions was phenomenal and unlike any experience I've had before. If you are looking for a great VW dealership to buy your car from, Clay Cooley VW Richardson is it. The people there make the experience. And if you need work on your car, I know first hand that they have on of the best teams of techs. VW or other brand, ask for Nathan Raines. You'll get a great mechanic with him. More

Best Car Buying Experience We had the BEST car buying experience we have ever had at Clay Cooley VW in Richardson. If you need a new car, go see Samir or Connie! We went in on T We had the BEST car buying experience we have ever had at Clay Cooley VW in Richardson. If you need a new car, go see Samir or Connie! We went in on Tuesday to just look at the different Tiguan trim models and Samir respected our desire to want to go home and think about which car best suited our needs. We weren't pressured to stay and sign something immediately like I have been in the past. Samir and Ryan, the sales manager, called me the next day to confirm the trim model and color I wanted. When we arrived at 7pm, they already found the exact car and color and brought it over from another dealership. The entire team worked well past closing without complaint to complete our deal that night. We are so grateful for their customer service. More