Clay Cooley Volkswagen Of Richardson

Reliable, excellent service My experience with Tim Little is wonderful, I went in to sell my car, he help me negociate with appraisal to get me the best price. My experience with Tim Little is wonderful, I went in to sell my car, he help me negociate with appraisal to get me the best price. More

Great! Tim Little is amazing to work with! He was truthful and made the deal happen. We are very happy with our experience at Clay Cooley VW! Tim Little is amazing to work with! He was truthful and made the deal happen. We are very happy with our experience at Clay Cooley VW! More

Good experience The salesman, the manager and the finance manager, and other staff were all very easy to work with, polite, informative. They answered all my question The salesman, the manager and the finance manager, and other staff were all very easy to work with, polite, informative. They answered all my questions, helped me with learning about my car, and worked with me on the deal. More

Volkswagen Clay Coooley Fan I could not dream of a better dealership than Clay Cooley Volkswagen and Tim Little and Sal made the experience even greater. Thanks guys the best I could not dream of a better dealership than Clay Cooley Volkswagen and Tim Little and Sal made the experience even greater. Thanks guys the best More

Top Notch This dealership was top notch! Tim went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his This dealership was top notch! Tim went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. So quick and professional. I highly recommended Clay Cooley Volkswagen and ask for Tim. More

sales review excellent service, everyone has been very friendly and helpful through the entire process. everything went smoothly and was fast which helped the proc excellent service, everyone has been very friendly and helpful through the entire process. everything went smoothly and was fast which helped the process be less dreadful. We are very appreciative to everyone here at VW Clay cooley More

Clay Cooley's Service department is predatory. Stay away Clay Cooley put a new water pump on my 2016 Volkswagen CC under warranty in July of 2018. By December 2018 it was leaking worse than it was before. I Clay Cooley put a new water pump on my 2016 Volkswagen CC under warranty in July of 2018. By December 2018 it was leaking worse than it was before. I took it back to them since it was still under the parts warranty so they could do it again. I am guessing that the Tech did not follow the strict procedure in the manual that says the pump must be carefully seated on the alignment pins and then the bolts have to be torqued in a very specific sequence to a very specific torque value. This must be followed very carefully or the composite pump can be damaged or may deform over time. The Service Writer (Alex) tried to tell me that my engine was leaking oil on to the pump and this caused the gasket to fail. I do my own oil changes so I know that my engine does not leak oil. I told him he would have to prove to me that the engine was leaking. He said the Service Manager would have to look at it. A little while later he called and said they would replace the pump under warranty (because the engine wasn’t leaking and they couldn’t prove that it was). I was then told that they would only replace the pump if I replaced the oil separator and took off the catch can that I installed to protect my intake ports and valves from the oil and varnish the PCV system allows in to the engine (a know problem on all direct injected engines). In the process of removing the Catch Can they damaged one of the clips on a hose making it useless (their way of making sure I could not put it back on). These people are predators so stay away from this dealership. More

Finance Department is Preditory - Sales is very nice I went to the dealership on Saturday November 17th. I found a used Mazda3 and we came to terms on price and they brought us into finance. We signed I went to the dealership on Saturday November 17th. I found a used Mazda3 and we came to terms on price and they brought us into finance. We signed a contract and because the Mazda's drivers window needed a regulator, they gave us a loaner car to drive. They allowed us to drive a VW Passat until the Mazda was ready. I finally took delivery of the Mazda on November 30th. I drove the car for less than a week when Ralph, their finance director called me and tried to tell me the bank did not approve the deal but they had moved to another bank with it. I could still get the car but the interest was going to be about 10% higher than what I signed. I told him I got off work at 6pm and would just bring the Mazda back and hung up. I was on my way to the dealership and he called again saying that they had used all of their "favors" up and would honor the original deal. Being in the mortgage business, this was a typical bait and switch tactic where they get paid more money on the financing. It did not work with this client. And, it only cost them a couple stars in my rating and now I cannot recommend them for the predatory tactics they attempted to work on me! I wish like xxxx he would have stood his ground and we could have just cancelled this deal. Stay away from them! More

A YEAR of fighting for our warranty refund!!! I have been trying to get a warranty refunded for *A YEAR*. Clay Cooley has been hostile the whole time. We just filed a complaint with the State of T I have been trying to get a warranty refunded for *A YEAR*. Clay Cooley has been hostile the whole time. We just filed a complaint with the State of Texas. He is our experience. DO NOT BUY FROM THEM. We filed a hostile dealership form with the warranty company, who has since refunded clay cooley and they have NOT PASSED THIS MONEY BACK TO US. I purchased a car with Clay Cooley Richardson on 8/5/17, I was upsold into also purchasing: - an AWS extended warranty [$3854], and, - an AWS maintenance agreement [$700]. When I was able to research the two agreements I realized I was still under manufacturers warranty so did not need an extended warranty and the maintenance agreement was far more expensive than paying for maintenance with a genuine mini dealership. I gave written notice to cancel both contracts (via email) on 8/15/17 @ 8:47am I followed up on a response to that cancellation email on 8/15/17 @ 9:47pm I followed up again by email on 8/18/17 I followed up again by email on 8/23/17 Through this period and the end of 2017 I routinely called Clay Cooley and was repeatedly assured that the cancellations had been sent and that service cancelations just take months to process. Despite asking I was never provided with any evidence they had processed the cancellation In early 2018, I visited the dealership in person and was greeted by a new finance manager who filled in the cancellation backdated to the initial notice date and faxed it to the service providers. Again I saw no refund at my end and repeatedly called Clay Cooley to be assured it takes time for cancellations to be processed. Finally, around May 2018 I researched and called the service providers [The Warranty Group] directly and discovered that both policies were still active and they had no record of ever receiving a cancellation notice. On 5/12/18 I sent the cancellation form from the dealership to their claims department, who forwarded me to the accounts department who assisted me with doing a customer initiated cancellation. I provided all required documentation for the customer initiated cancellation on 5/14/18 and received confirmation they had been canceled on 5/18/18 with the refund credited to the dealership as they were unable to directly refund to my finance. I called and contacted through their website Clay Cooley to inform them of the cancellation. I also gave notice to my finance in case they could assist the process. When I saw no refund forthcoming, I again repeated called Clay Cooley to follow up. I also followed up with the service providers and requested a receipt for the cancelation on 7/23/18 and was provided one on 7/30/18 I visited the dealership in person again on 8/10/18 and was assisted by a finance team member, however, they claimed not to have access to see why the refund had not been processed. Following up today they have left the company and their contact details disconnected. That pretty much sums up my experience with Clay Cooley. I would be surprised if even 50% of my calls have been answered, and then usually only by a receptionist that has forwarded me to a number that has rung out. I have left dozens of voicemails which have never been returned. Their only email contact information is through a form on their website which has always been responded to by calls from their sales team who quickly hangs up when you ask to be forwarded to finance/accounts. I have never recieved a call from finance/accounts either in response to contact from me or reaching out to me to help close out this matter by email or phone call. The few times I have visited in person, the person I met with has left the company within a few weeks. More

Awful I brought my car in for service and had to "rent" their loaner car, I had the car for less than 24 hours and a crack was spotted on the windshield upo I brought my car in for service and had to "rent" their loaner car, I had the car for less than 24 hours and a crack was spotted on the windshield upon my return. They said it started under the passenger side wiper blade...therefore I am liable. I was willing to pay for half, because I believe it was there when I took possession, but myself nor their representative looked under the wiper blade! But I am having to pay the full $500 to replace the windshield!!! they will not even consent that it may have been there before it has been over 100 degrees in the shade! I kept the car in the garage at night, so I am so disappointed with this! I was planning on buying my next car from them, but I will not be going back to them for anything and I will NOT recommend anyone!!!!!!!!! The young lady I have been working with has been great, but management wont budge!! This is going to cause a severe hardship on my family, I have medical bills, school supplies and many other things to purchase on a teachers salary!!!!!! I will NEVER EVER recommend them! More