Clay Cooley Volkswagen Of Richardson

Not honest, cheating , be aware of scam Sold me car extended warranty contract Not active The dealership sold me extended warranty contract in 09/08/2017 for $3000 and when I sold my car Sold me car extended warranty contract Not active The dealership sold me extended warranty contract in 09/08/2017 for $3000 and when I sold my car later in 4/5/2019 went to the dealership to cancel my warranty for the car 2013 Lexus gs350 and one of the finance manager filled cancellation form and after 3 month still no refund, so I stop by and talked with one of the finance managers and his name Salvador Garcia told me he will find out with the corporate office about my refund in 7/5/2019 till today 7/30/2019 once telling me the corporate said they gave you the refund then said oh they said no one submitted cancellation to us then later said oh the warranty already expired and that is why no refund then said oh I don't know where your refund give me more time to see what the corporate office find out , so I contacted the warranty company direct to see what is going on and the told me this warranty contact never exit never been activated by the dealership and look like the dealership charged me in the financing the warranty cost without activating the warranty contract and today when I told the dealership about it that never been activated they said not our job to handle it we just trying to help you . Go by yourself handle it with the corporate office , it is been 4 months now and no one know where is my money , and I was without warranty while driving my car for almost one year and half .... the payment for warranty cost was add to the finance amount paid by usbank ( warranty cost $3000) ... need the full cost of the warranty refund it to me plus interest I paid on it More

Honestly a great experience I have to say a BIG shout out and thank you to Darius in New Car Sales, Todd the Used Car Manager and JR the New Car Manager for their patience, th I have to say a BIG shout out and thank you to Darius in New Car Sales, Todd the Used Car Manager and JR the New Car Manager for their patience, their humor, their drive to find exactly what we wanted in a car, for going above and beyond in every aspect of our recent New 2019 Jetta purchase. I was not all impressed with Terry in finance which is the reason we purchased it out right. Sorry Terry, no paycheck for you! Oh and I can't forget the guy who explained all the warranty options (i forgot his name but very much nicely dressed). No one really likes car salesman but I have to say these guys were 100% top-notch stand up guys during the entire process. I can't forget Kathy who answered the phone when I called to get pricing, she was not nice at all. I think she was at a different location though. More

WORST CAR BUYING EXPERIENCE OF MY LIFE !! WHEN YOU BUY A NEW VEHICLE IT'S SUPPOSED TO BE FUN. IT MAKES YOU FEEL GOOD ABOUT ACCOMPLISHED GOALS IN YOUR LIFE. IF I COULD I WOULD GIVE THEM -10 STA WHEN YOU BUY A NEW VEHICLE IT'S SUPPOSED TO BE FUN. IT MAKES YOU FEEL GOOD ABOUT ACCOMPLISHED GOALS IN YOUR LIFE. IF I COULD I WOULD GIVE THEM -10 STARS. In the beginning it was all good Ed called me says he has some trucks in stock so I rushed down literally to get the process moving. i had already been in a car that was excellent to me for the past 3 years. payment were high so i thought lets get a truck about the same payments and get more use out of it. well that's after the application got filled out and the used car salesman crap came out making promises that could not be fulfilled. i picked out a truck they could not get me into it with out some huge down payments 4000 to be exact. and a co signer ? wait a minute I'm current on my payments have not made one single late payment and you telling me what. so I decided to to drop it. 3 days later the calls me back and says hey the blue truck you liked i can get you in. great lets do this went back down and now they needed more verification more paper work on my side ok got that together cool done. so after all that and now the paper work and title transfers are completed . WRONG TRUCK ALL TOGETHER. they put me in what i thought was going to be the original truck i picked. at this time he tells me oh im taking down to get it detailed and fill the gas tank and blah blah blah more bull ^%$#, only to find out he had not done any of these things. the manager Todd Counts was sorry and gave me 3- 6.00 car wash coupons like that's going to make a huge difference for the hours I spent dealing with lies and used car salesman words of deception. so now i have the vehicle in my possession and the bank has to have more information and needs more information from me and if I don't get this done by 5 o'clock today i have to return the truck that I already have had fr 5 days!! and it's 3 o clock in the afternoon! so with lots of hustle and frustration I call todd and he sheffles me off to another salesman and doesn't even deal with me anymore just shuffles the problem off to another person so with many phone calls and lots of emails and screen shots the deal is finally done long story short do you homework ! this was the most frustrating experience i have ever dealt with for a vehicle i did not even want but now i have to live with it insurance shot up 150 more a month and my payments are 150 more a month got got love it! and no way in any way shape or form would i ever recommend this team of liars and problem shufflers to anybody!! todd won't even take my call or even return my call now that's great customer service !! way to go CLAY COOLEY FOR THE AMAZING CUSTOMER CARE AND BUYING EXPERIENCE. More

STAY AWAY! The salesman and finance people here are a bunch of crooks! We were told our purchase price would be $35k plus tt&l including the warranties "they ga The salesman and finance people here are a bunch of crooks! We were told our purchase price would be $35k plus tt&l including the warranties "they gave us". Turns out the vehicle that's only worth $37k is now costing us $44k! We believed they were treating us right and making sure we wouldn't end up upside down on another vehicle but in all reality we are worse off now. Please don't make the same mistake and believe these lying xxx's! More

Lied during lease return and lease renewal I had a 2016 Jetta that I had 20K mileage over the lease. So I didn't want to deal with the dealership with the lease return and decided to contact Vo I had a 2016 Jetta that I had 20K mileage over the lease. So I didn't want to deal with the dealership with the lease return and decided to contact Volkswagen credit directly to purchase the vehicle, so that I wouldn't have to pay the 20k mileage overage cost. I secure the loan through VW credit for the purchase and I get a call from Travis the leasing manager at Clay Cooley VW Richardson. He says that I will have to pay the TT&L straight from my pocket if I purchase through VW credit. So I go to the dealership to execute the loan and roll in the TT&L. When I show up he is eager to show me a new lease, I told him I came to purchase and he claimed that If I lease another vehicle I would owe nothing on the old lease. So since this was the reason I was going to purchase the vehicle to avoid the mileage charge on the old lease I went ahead and signed up for a new lease and I left happy. Well surprise, I received an letter in the mail 3/26/2019 that I owe $5K for mileage charge from old lease, I called VW credit and they claimed they don't do what I explained the dealership described. I call Travis the same day and he lied to me and claimed that no he only was talking about my last payment not any lease return charges. It makes me sick to my stomach and very angry that I was taking advantage of. I should have know better because when they typed up the new lease for the new car they put that my annual mileage was 5,000 per year and I had to have them correct and make it 15,000 miles per year. If you use this dealership you better have every single item in writing. It is a shame that these guys lived up to the old cliché of Car Sales are crooks. If you find a good dealer and sales person keep going back because they are few and far between. I will now start my letter campaign to every executive in VW. Dejected - but praying for a resolution. More

Love This Dealership Tim Little and Rodney Lockett and Rayare true automobile professionals. Their expertise in the new car business is eclipsed only by their exemplary an Tim Little and Rodney Lockett and Rayare true automobile professionals. Their expertise in the new car business is eclipsed only by their exemplary and personalized customer service. I have never been more delighted with my new car experience. The showroom is comfortable and the atmosphere is peaceful. I love my Beetle convertible and its sales/service professionals! More

Used car purchase at Clay Cooley Volkswagen Tim Little is the first salesman that actually treated us well and understood our needs. He explained the whole process to us from the very beginning Tim Little is the first salesman that actually treated us well and understood our needs. He explained the whole process to us from the very beginning and did all he could to help us get the deal we wanted. If you are Buying a car ask for Tim Little. We walked out with the car we wanted and were extremely happy. More

I went so many places, glad I came here Everyone here was so wonderful! I had been to so many different dealerships, and dealt with so many different people. Until I found Clay Cooley VW, my Everyone here was so wonderful! I had been to so many different dealerships, and dealt with so many different people. Until I found Clay Cooley VW, my experiences with dealerships had been terrible. I sent an inquiry online, heard back within an hour, and went that day. They worked with me as best they could. I was able to leave in my new 2019 VW Tiguan and still feel excited about my purchase. More

bought a certified tiguan black on black auto trader helped me locate my specific tiguan that i wanted at this location! test drive and chit chat later, ended up buying it! it was pretty st auto trader helped me locate my specific tiguan that i wanted at this location! test drive and chit chat later, ended up buying it! it was pretty straight forward except the financing part took longer due to it being a holiday, presidents’ day. More

Grateful for Tim Tim was very helpful. He gave us some good advice and was very patient with us. He is the best. If you are going to get a car ask for Tim Little. Tim was very helpful. He gave us some good advice and was very patient with us. He is the best. If you are going to get a car ask for Tim Little. More