Clay Cooley Volkswagen Of Richardson

My service advisor was promt and the billing department resolved an accidental price increase before I even recieved the invoice. Great service! resolved an accidental price increase before I even recieved the invoice. Great service! More

I rated my experience 5 stars because the entire process was smooth and efficient. Mark Thede provided excellent customer service, was knowledgeable, and made sure all my questions were answered. He was att was smooth and efficient. Mark Thede provided excellent customer service, was knowledgeable, and made sure all my questions were answered. He was attentive, professional, and made the car-buying experience enjoyable. I appreciate the transparency and effort from the team at Clay Cooley VW of Richardson. More

I like to support local businesses when I can. This dealership is new, modern and close to home. They were very friendly. My only complaint is the very hard sell by the finance people when I di This dealership is new, modern and close to home. They were very friendly. My only complaint is the very hard sell by the finance people when I didn't need financing (I paid cash). It shouldn't take over three hours to finish the sale. More

In short…. Vehicle was brought into Clay Cooley dealership 1/31/25 with engine light on and left 2/18/25 with the engine light still on. The managers Aaron and B Vehicle was brought into Clay Cooley dealership 1/31/25 with engine light on and left 2/18/25 with the engine light still on. The managers Aaron and Brandon must have received the same training because both were very rude and unprofessional in the same manner verbatim (especially Brandon Hill) when attempting to speak to them. There’s a lot more that could be said, but it would be a waste of time right now Learn how to speak to your customers. The “ONLY” good experience with this dealership was the service provider Alex. More

Staff was super friendly and helpful My advisor DJ was so great. Always very professional. great. Always very professional. More

I had tires mounted by CnM tire shop they didn’t do a good job twice so I came here and it was done correctly the first time , so greatful good job twice so I came here and it was done correctly the first time , so greatful More

Absolutely fantastic service from here and i love to get car delivered at my home! car delivered at my home! More

Drop off and pick up super fast as usual, great service from the staff. The shuttle was very helpful. from the staff. The shuttle was very helpful. More

There seems to be an issue with just providing great customer care. It always feels like they are trying to get one over on the customer. Dillion, that sold me my car seems to be ethical, but it's proba customer care. It always feels like they are trying to get one over on the customer. Dillion, that sold me my car seems to be ethical, but it's probably because he is new. Alex in the service department is great to work with. They still haven't given me the check they owe me. More

Excellent service. I was very pleased with the new facility and the customer service I was provided. I was very pleased with the new facility and the customer service I was provided. More