Clay Cooley Volkswagen Of Richardson

Took absolutely way too long to come to an agreement and get all the necessary paperwork completed (7.5 hours). My car salesman himself, Kirk, was wonderful!! But otherwise, I was not impressed with my expe get all the necessary paperwork completed (7.5 hours). My car salesman himself, Kirk, was wonderful!! But otherwise, I was not impressed with my experience here. More

Dj/manager with the service department went out of their way to make sure I was completely satisfied. way to make sure I was completely satisfied. More

Miya was great and easy to work with. When I had decided to forgo purchasing anything, she did not give up was persistent and determined to get me a good deal. I loved how genuine and f When I had decided to forgo purchasing anything, she did not give up was persistent and determined to get me a good deal. I loved how genuine and friendly people where at the dealership and would highly recommend purchasing your next vehicle here. Ask for Miya, she's a true gem!! More

The pro : - Experience was good. - all people very welcomed To improve : - I had to pay for a 5 year warranty that I did not wanted-nor needed - after purchase, i received some - all people very welcomed To improve : - I had to pay for a 5 year warranty that I did not wanted-nor needed - after purchase, i received some informatic files that i still cannot open because incorrect password provided. I am still waiting for an answer More

Sales Dept claimed to be there for you, but they are not there for the customer, discovered til in finance department the offered interest rate was high! Logged in to bank & got approved for 1/2 the intere there for the customer, discovered til in finance department the offered interest rate was high! Logged in to bank & got approved for 1/2 the interest rate! Finance does not communicate or follow up with any situations on account process. Contacted dealership on status, could not tell me what was going on, & was going to have finance return the call, they did not call back. Had to make a return visit to figured out what the issue was, there was none, finance never followed up with paperwork process, “dropped the ball”. More

My service advisor is the main reason I drive from Forney to have my car serviced. to have my car serviced. More

This was a very pleasant experience. Everyone was very professional and courteous. TJ went above and beyond what is normally expected from a sales person. I would highly recommend this d Everyone was very professional and courteous. TJ went above and beyond what is normally expected from a sales person. I would highly recommend this dealership to anyone. More

Beautiful dealership with lots of inventory! Nick had the car I was interested in pulled up before I got there and was able to get me and my wife off out of her old Kia and into a new VW! Would Nick had the car I was interested in pulled up before I got there and was able to get me and my wife off out of her old Kia and into a new VW! Would definitely recommend! More

After we were sold the car, our salesperson didn’t return my phone calls. We were supposed to get a second key and the remaining key needed to be reprogrammed. Neither has been done. Plus we asked to get the my phone calls. We were supposed to get a second key and the remaining key needed to be reprogrammed. Neither has been done. Plus we asked to get the scratch on the rim repaired through the warranty. Lexie said she’d talked with service about it. I’ve called and texted several times with no answer, text back, etc. More

Brian has always been helpful since I started buying cars from your dealership, this will make my fourth car I have brought, and it has always been a pleasure working with Brian. He is not pushy and he know from your dealership, this will make my fourth car I have brought, and it has always been a pleasure working with Brian. He is not pushy and he knows what I am working with and tries his best to make it work. More