Clay Cooley Volkswagen Of Richardson

I’ve been waiting 2 1/2 months for my equity check and every time I speak to someone they say I’m gonna get back to you and they never do. This has happened six times. Nick was wonderful selling me the ca every time I speak to someone they say I’m gonna get back to you and they never do. This has happened six times. Nick was wonderful selling me the car but Clay Cooley has been absolutely terrible at communicating why I have not gotten my equity check. Can you please help with that Michael darden is my name my number is 214-514-2269. More

Kari Hill is the best service advisor I’ve ever worked with. I’ve been coming to this location for over 20 years and she is the first and only I’ve worked with that I truly feel like she cares about me an with. I’ve been coming to this location for over 20 years and she is the first and only I’ve worked with that I truly feel like she cares about me and my car issues and trying to get a resolution. She is an asset to the company and you should do everything you n to keep her there. She is the type of person I would follow to other dealerships to continue working with as I trust her. More

Everything was good. KJ is the best advisor. He keeps me informed on any updates as my car gets repaired. KJ is the best advisor. He keeps me informed on any updates as my car gets repaired. More

Great service advisor! Very professional and dedicated! Looking forward to the new service center opening! Very professional and dedicated! Looking forward to the new service center opening! More

KJ took special care getting my car in for repair. He kept me informed through the process, and even had car washed when I picked it up! He kept me informed through the process, and even had car washed when I picked it up! More

Very easy to work with. Jamie Pittman was knowledgeable and accommodating in his efforts to make a deal work. I highly recommend this dealership! Jamie Pittman was knowledgeable and accommodating in his efforts to make a deal work. I highly recommend this dealership! More

My overall experience with Clay Cooley Volkswagen has been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not mad been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not made and additional, new issues were found all over the vehicle including scratches all around the car and noticeable chips in the windshield. It’s as if someone at the dealership had been recklessly driving the car I purchased for two weeks. The sales person, Marshall Picard, also drove the car through the tollways without notice leaving a toll bill in my name. Promises to detail, buff out, and remove paint marks and scratches were made by Marshall Picard and the finance manager, Jeffrey Dean. My frustration and disappointment with the lack of assistance and response I have encountered has been overwhelming. I have made multiple attempts to seek help regarding ongoing issues with the vehicle I purchased from the dealership. Despite my repeated efforts, I have not received any satisfactory assistance or even a response to my submitted email and phone contact with the General Manager, Ed Hicks. The lack of response at all levels has been incredibly disrespectful and not aligned with what I should expect as one of your newest customers. I expected a commitment of service and professionalism from your dealership and unfortunately, my initial experiences have fallen far short of these expectations. More

Kaseen's customer service was outstanding. He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! More

Although people were very nice and helpful, I did not expected to be charged a 3% fee for paying with a credit card. I wish I would had been told about this fee before getting the service so I could deci expected to be charged a 3% fee for paying with a credit card. I wish I would had been told about this fee before getting the service so I could decide if I wanted to pay the fee or look for an alternate way of payment, especially since the company started this policy 2 or 3 days before my visit to the dealer. More

As always the team went above and beyond to help with my service. Alex Treber has taken good care of me. What I really like about this service manager is that he doesn’t try to upsell me on stuff that’s not service. Alex Treber has taken good care of me. What I really like about this service manager is that he doesn’t try to upsell me on stuff that’s not needed. He explains what needs to be done and why and that makes me feel good. Thank you! More