Clay Cooley Volkswagen Of Richardson

My Touareg was just brought in for service. I worked with Terry and he was great. He was friendly and explained everything to me. I also appreciate the fact that he usually answered the phone when I c with Terry and he was great. He was friendly and explained everything to me. I also appreciate the fact that he usually answered the phone when I called or called me back promptly. He told me I would get my car on Wednesday and I did. I appreciate good customer service, because unfortunately it is hard to find these days. More

Jeff promptly came to my car, welcomed me, and asked what service I needed. I told him that I needed my tires checked since my low tire pressure tire light was on. He said that would be absolutely no probl service I needed. I told him that I needed my tires checked since my low tire pressure tire light was on. He said that would be absolutely no problem, and he said he would also have them wash my car while I was there. A few minutes later, Jeff brought me out to my car to show me a screw that was in my tire, and to show me the tread was severely worn on my tires. So, Jeff worked with me to get the very best deal on tires and alignment from Volkswagen. He allowed me to what other deals I could find and assured me that he would match or beat any competitor's price. He wanted to make sure that I stayed at Volkswagen to ensure the best service. I called around, and I found one place that could do it for a bit less money, and he made sure he took care of me at Boardwalk. As soon as I gave him the go ahead, he took care of it that day, updated me frequently on where they were on the service and how much longer it would be to completion. He worked with me until I drove off. He also followed up with me to make sure things were going okay. I am extremely pleased with the level of service that I received with Volkswagen and Jeff Fagan, and I will definitely make sure I let others know about the great service I received. More

I appreciate that Kenny communicated with me when my car was nearly finished, giving me a headsup so I could finish what I was doing offsite. The price was great & I was glad to find they would also install was nearly finished, giving me a headsup so I could finish what I was doing offsite. The price was great & I was glad to find they would also install windshield wipers that I had purchased elsewhere while they had the car there. I always get good service at Boardwalk whether it's Bob, Tie, Kenny or whoever. I don't go anywhere else. More

Josef by far made my first car buying experience the best. He was friendly and was great at explaining all the features of the Jetta while on my test drive. Once I had my car, he was patient and expla best. He was friendly and was great at explaining all the features of the Jetta while on my test drive. Once I had my car, he was patient and explained some additional features that I may not have been familiar with since this was my very first Volkswagen. Thanks Josef for a great car buying experience! More

We are new in the country so everything looked very difficult for us, but buying the car has not been difficult at all. We got a very competitive price, a great attention and Jeremy took care of everyt difficult for us, but buying the car has not been difficult at all. We got a very competitive price, a great attention and Jeremy took care of everything for us, so the overall experience was excellent. More

I would like to express my gratitude to all members of Boardwalk VW and specially to Jeremy. They did our decision making process very easy and friendly and WE ENDED UP PURCHASING A VW ROUTAN!. Boardwalk VW and specially to Jeremy. They did our decision making process very easy and friendly and WE ENDED UP PURCHASING A VW ROUTAN!. More

Best new car buying experience I have ever had. Knowledgeable, honest people who care about getting the buyer what they want and need. Thank you Boardwalk Volkswagen!!!! Knowledgeable, honest people who care about getting the buyer what they want and need. Thank you Boardwalk Volkswagen!!!! More

We stopped by on a whim to look at the Tiguan, but the CC caught our eye immediately. Josef approached us and was the epitome of helpful and friendly. This is by far the best experience we ever had with a caught our eye immediately. Josef approached us and was the epitome of helpful and friendly. This is by far the best experience we ever had with a dealer. We did not feel pressured and the service was excellent from start to finish. Josef went the extra mile for us and even retrieved our gym bag that we left in the loaner car. Jason Daniel was very helpful with the financing and always professional and friendly. We will recomend this dealership, and the CC, to our family and friends. More

I have given the rating primarily due to my absolute confidence in my service advisor, Robert King. I will not consider buying a car at another dealership until after Bob retires. So, please don't let confidence in my service advisor, Robert King. I will not consider buying a car at another dealership until after Bob retires. So, please don't let him retire! (And, I'm not related!) Laura Taylor More

Awesome Experience - Excellent Prices on Great Used Cars !!!!!!!!! I was in the market for a used car and came to Boardwalk Volkswagen because they had an excellent price for the vehicle I was looking fo !!!!!!!!! I was in the market for a used car and came to Boardwalk Volkswagen because they had an excellent price for the vehicle I was looking for (a used toyota corolla). This dealership had very competative pricing on its used vehicles compared to other dealerships in the Dallas Ft. Worth metroplex, so I didn't mind driving to Richardson to give it a try. I was prepared for any sales experience to find the right car but after visting several other dealerships, I was unexpectedly suprised by the wonderful treatment I received at Boardwalk. Just 15 minutes before I arrived at the dealership on a Saturday afternoon, I called ahead to make sure the car I was interested in was still there. When I called I didnt have to wait on hold to finally get to a sales person who didn't know anything about the the car I was interested in, instead I was connected directly to a someone who knew everything about the car right then. When I arrived at the dealership 15 minutes later, Andy Ketch, sales consultant, had the car ready for me to test drive with the air conditioning already on (it was over 100 degrees that day). After visting many other dealerships in the heat, he was the only salesperson that didn't make me test drive a car that felt like it was 200 degrees inside the vehicle. This was greatly appreciated. The salesmen at this dealership, particularly Andy, are experienced and work hard on the details to make your experience great. The dealership sales approach was not rough, pushy, or egotistical.Unlike other dealerships where pushy people are trying to sell you something that they dont even know much about in 100 degree heat. Andy was great during the purchase negotiations, and did not forget to make sure I was still comfortable with something to drink, even helping me charge my cell phone so I could talk to my husband. He remebered the details and did not rush me into my decision to purchase the vehicle. The excellent sales experience along with an excellent price on the car (which was a beautifully clean and shiny used car with a 1 owner car fax) made it easy for me to feel comfortable to make the decision to buy the car. I would definately visit this dealership again either for a used vehicle or for a new VW, and look forward to doing business with them and sales consultant Andy Ketch again. Thanks Boardwalk!!! More