Clay Cooley Volkswagen Of Richardson

Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN. More

By far the most disgusting car dealer experience I have ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pa ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pay $350.00 for a tire! I told the service dept. no thanks and they told me they would give me a 15% discount, I left and when I made it home I discovered they had removed the tire from the rim (wonder why they would do that). So I had to drive back (30 miles) and make them put the tire back on the rim. More

Came to this dealership to trade in my current car for a Jetta. They didn't show me cars on the lot, they immedietly wanted to pull my credit to see what I would "qualify" for. We qualified for a very expen Jetta. They didn't show me cars on the lot, they immedietly wanted to pull my credit to see what I would "qualify" for. We qualified for a very expensive car but would NOT work with us on the trade in value. Kelly Blue book was listing it in fair condition as 12,000 -- they only wanted to give us 9,000 and the car was in EXCELLENT condition and fully loaded. Needless to say, we left without a sale & found another dealer that was able to spend time with us. We purchased a $30,000 VW from another dealer. I was NOT surprised to see that the average dealer rating on this site was so low. More

Boardwalk VW Failed! A Story of Customer Service Gone Boardwalk VW Failed! A Story of Customer Service Gone Bad I had a VW Passat that the lease was ending on November 29, 2008. My wife and I take it Boardwalk VW Failed! A Story of Customer Service Gone Bad I had a VW Passat that the lease was ending on November 29, 2008. My wife and I take it back on November 28, 2008 to Boardwalk VW in Richardson, Tx because of our daughter’s 2 year birthday party on the 29th (didn’t want to forget to return the car). We take it in with the vehicle inspection that we had done on November 5, 2008. We passed the inspection with flying colors. I talk to a guy named Fernando. He had me sign several papers. I asked him about 4 times if I owed anymore money for this car. He told me each time “No”. Read the rest here: http://www.blog.mde3.com/2009/01/boardwalk-vw-lost-poor-customer-service/ More

My experience with this dealership is full of ups and downs. It started with a phone call telling me that they get a few thousand over window on their cars, not something I wanted to hear but after expl downs. It started with a phone call telling me that they get a few thousand over window on their cars, not something I wanted to hear but after explaining that I wasn't interested in dealing with a dealer that over priced their cars, they changed their tune. When I finally got an idea of exactly what I wanted they never responded to my emails...I'll never know if they could have given me a better price or not. More

I find their service department incompetent. I've brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the pr brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the problem. The refund for this service took me almost 6 months to receive. I called regularly and was always told that it was in the mail or if I wasn't able to speak to the service man, that I would get a call back. I never did. Another time I was told that replacing the serpentine belt would resolve an AC issue. I replaced it on the subsequent visit and it didn't fix the problem. I have since gone to another mechanic and found that the problem was the AC compressor. More