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Clay Cooley Volkswagen Of Richardson
Richardson, TX
1,810 Reviews
Clay Cooley Volkswagen of Richardson offers an extensive selection of new and used Volkswagen cars and SUVs. Conveniently located off I-75 at Beltline, Clay Cooley VW provides competitive Volkswagen lease & finance specials to residents in Richardson, Dallas, Plano, Mesquite, Addison, and other surrounding cities in the DFW Metroplex.
Clay Cooley VW Richardson is dedicated to providing a great buying experience, as well as incentives and dealer discounts on Volkswagen models, including the new VW Tiguan and the popular VW Jetta. We offer multiple finance options for both new and preowned Volkswagens, with an impressive collection of used and certified preowned vehicles to choose from.
Visit our Richardson Volkswagen showroom, and ask about the Clay Cooley Family Guarantee Program. Or, schedule an appointment with our VW Service Center for quality attention to your vehicle. Clay Cooley VW of Richardson provides courteous and knowledge sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,810 reviews
July 14, 2011
This was my first car buying experience, and I had heard nightmares of the hassling that can come from car salesmen especially towards a female buying a vehicle. My experience at Boardwalk Volkswagen was fa nightmares of the hassling that can come from car salesmen especially towards a female buying a vehicle. My experience at Boardwalk Volkswagen was far superior to the horror stories I had been told. From the moment I stepped foot on the property, I was treated with the utmost respect from everyone at Boardwalk Volkswagen. I came in to Boardwalk Volkswagen with the mentality that I was only looking for which car to purchase - but I informed Josef that I was probably 3-4 months from purchasing a vehicle. Josef respected me saying this and did not push me, but the information and knowledge he provided on the Jetta TDI brought me to purchase the vehicle that day. I could not have asked for a better experience in my car buying. Josef was 100% responsible for the decision I made and I couldn't be happier. Thanks Josef! More
by m_m_06
Employees Worked With
Josef Puhringer, Josef Puhringer
July 14, 2011
I WAS SHOPPING FOR A MINIVAN (AFTER SHORTLISTING BETWEEN TOYOTA SIENNA, HONDA ODYSSEY AND VW ROUTAN) AND FINALLY MADE THE DECISION TO BUY VW ROUTAN. VISITED BOARDWALK VW SHOWROOM ON JULY 5TH AT 2:10 P.M. (F TOYOTA SIENNA, HONDA ODYSSEY AND VW ROUTAN) AND FINALLY MADE THE DECISION TO BUY VW ROUTAN. VISITED BOARDWALK VW SHOWROOM ON JULY 5TH AT 2:10 P.M. (FIRST SHOWROOM VISITED - SINCE THE RATING WAS VERY HIGH, I THOUGHT I WOULD HAVE A BETTER DEAL AND BETTER CUSTOMER SERVICE) I BROWSED THE WEBSITE BEFORE GOING TO THE SHOWROOM, I PICKED THE MODEL AND THE FEATURES AND SHORTLISTED THE VEHICLE. THE VEHICLE WAS PARKED IN THE PARKING LOT AND OBVIIOUSLY IT WAS LOCKED. I LOOKED AT THE COLOR AND THE EXTERIOR IN THE SUNLIGHT - WHICH MADE PERFECT SENSE., THEN MADE MY WAY TO THE SHOWROOM (APPROX AROUND 2:20 P.M.) TO INSPECT THE INTERIOR FEATURES OF THE VEHICLE. I WAS IN THE SHOWROOM TILL 2:45 P.M. CT. I DID NOT BELIEVE MYSELF THAT I WAS NOT GREETED BY ANYBODY INSIDE THE SHOWROOM DURING MY PRESENCE (THERE WERE APPROX 7 TO 8 EMPLOYEES) NOR I WAS OFFERED ANY HELP. VERY BAD EXPERIENCE. NOT TO MENTION THAT THERE WERE NO OTHER CUSTOMERS IN THE SHOWROOM LOBBY. ALL THE EMPLOYEES WERE IN THEIR OFFICES WORKING ON SYSTEMS. I STARTED LOOKING AT THE ROUTAN INTERIOR (WHITE - SE MODEL PARKED INSIDE THE SHOWROOM). I INSPECTED THE VEHICLE INSIDE THE SHOWROOM FOR ATLEAST 25 MINUTES. IT WAS REALLY UNBELIEVABLE THAT NOT EVEN ONE EMPLOYEE ACKNOWLEDGED MY VISIT. I HAD QUESTIONS TO DISCUSS. BUT NO HELP FROM THE STAFF - VERY VERY DISAPPOINTING. I HOPE THE APPROACH CHANGES GOING FORWARD. I WENT TO OTHER VW SHOWROOM AND FINALLY PURCHASED MY ROUTAN ON JULY 11TH. I WAS RECEIVED, ACKNOWLEDGED AND THEY WORKED WITH ME TILL 10 P.M. TO OFFER THE BEST DEAL AND CLOSE THE SALE. I GOT WHAT EXACTLY I WANT. I HOPE THE MANAGEMENT AT BOARDWALK VW RICHARDSON WILL LOOK INTO THIS AND CHANGE THEMSELVES IN THEIR APPROACH. More
by acanetworking
Employees Worked With
DO NOT KNOW ANYONE
July 10, 2011
Great Dealership and excellent service. I still think the price could have been better thus the 4. Mark was great and helped us all the way for a pleasurable experience. price could have been better thus the 4. Mark was great and helped us all the way for a pleasurable experience. More
by toogreat
Employees Worked With
Mark Sayers, Mark Sayers
July 10, 2011
I had a fabulous experience from the moment I entered the dealership. They have even followed up several times since the sale to make sure everything is ok. I highly recommend this dealership and Andy Ketc dealership. They have even followed up several times since the sale to make sure everything is ok. I highly recommend this dealership and Andy Ketch. More
by ruthclogan
Employees Worked With
Andy Ketch
July 08, 2011
Jeff Mauldin was a pleasure to work with, courteous, patient and thorough. I presented him with a snarl of interlocking problems related to water damaged electrical systems and a few days later he deliv patient and thorough. I presented him with a snarl of interlocking problems related to water damaged electrical systems and a few days later he delivered a 100% perfect job and the cost was a great deal less than I expected. More
by timboole2010
Employees Worked With
Jeff Mauldin
July 07, 2011
I ordered special parts to haveinstalled and Jeff the I ordered special parts to haveinstalled and Jeff the service writer, wrote it up, gave detail of process and brought the car to me to verify it was I ordered special parts to haveinstalled and Jeff the service writer, wrote it up, gave detail of process and brought the car to me to verify it was done to my expectations. Personal treatment is always great with this dealship. More
by janhmp
Employees Worked With
2
July 07, 2011
I just got my wife's Jetta from there and I can't wait to get my Passat from there now! Amazing! Robbie did a great job and helped my wife and I get into the car of her dreams. Now it's my turn! get my Passat from there now! Amazing! Robbie did a great job and helped my wife and I get into the car of her dreams. Now it's my turn! More
by VW0524
Employees Worked With
Robbie White
July 07, 2011
Jeff Fagan provided truly exceptional customer care- as a female in a car repair shop I have not always been treated with respect, but Jeff was both courteous and considerate. When an unforseen problem arose female in a car repair shop I have not always been treated with respect, but Jeff was both courteous and considerate. When an unforseen problem arose with my car he called and explained, and made sure I was comfortable with making the necessary repairs before he proceeded. He was indeed forthcoming about the entire process- and when my car was ready he personally brought it around for me while I was with the cashier, parked it in the shade, and thoughtfully left the air running! I will definitely be requesting him next time I need repairs. I did not interact as much with the other members of the staff at Boardwalk VW, but I was left with a sense of professionalism and pride in their work. More
by eplagens
Employees Worked With
Jeff Fagan
July 06, 2011
Great experience with prompt follow-up! Not too much pressure and they were willing to work with us, despite poor credit scores. Thank you! pressure and they were willing to work with us, despite poor credit scores. Thank you! More
by krishawright
Employees Worked With
Rick Bayon and Bret Lindeman, Bret Lindemann
July 06, 2011
The dealership was nice and the sales person Andy was also nice and helpful. I spent more money than planned but I still feel I got a good deal. The finance process was quick and easy and I was out with also nice and helpful. I spent more money than planned but I still feel I got a good deal. The finance process was quick and easy and I was out with my car in no time. More
by KTURLEY
Employees Worked With
Andy Ketch
