Clay Cooley Volkswagen Of Richardson

[This is an overall summary of my visit, not limited to service alone.] Yeah... Alex (service advisor) is excellent. He always attempts to maintain contact with the customer and provide the best informa service alone.] Yeah... Alex (service advisor) is excellent. He always attempts to maintain contact with the customer and provide the best information available. Service, per se... That sucks. This is th thrid time I have brought my JSW in to service the SAME ISSUE!!!. Originally, it was diagnosed as a particulate filter issue. A few months later, for a turbo issue — I paid friggin' $3500 for that repair. This last instance, the turbo...AGAIN!!! ...only this time the cost for repair was estimated at $11k+. No xxxxing way in xxxx. Thankfully, a chat with Alex and James (Sales) revealed that the ID.Buzz I have been waiting five years to purchase is scheduled to arrive in a few weeks. I instructed Alex to only complete a safety inspection, because I plan to purchase an ID.Buzz. Sales: James and Zack suggested they would discuss my ID.Buzz interest with the GM and get back to me with information by the end of the day. Neither did so. When Alex contacted me regarding the service, I asked him to 'remind' James that I have been awaiting a response. Interestingly, he (James) called me within twenty minutes of that interaction. I never heard from Zack. Within half an hour of my chat with James (on speaker, BTW. That is the rudest means of communication. Pick up the damned handset and chat, in person), someone named Christian Kinsey contacted me. He gave the impression that he was in upper level management and that he was following-up on my conversation with James. We discussed scheduling a meeting to go over details for an earnest payment and pricing details. I stated I would be at the dealership sometime between 10:00 and 14:00. For some reason, he latched onto 14:00 and sent me an SMS at 19:30 to confirm. I corrected him and stated I would arrive before noon. He sent me a meeting confirmation for 14:00, Friday morning. I changed it to 11:00! Arriving Friday morning at 10:50, the receptionist in sales, Sonia(?), stated she did not know anyone named Christian; meanwhile James was not available. Following a wait of close to fifteen minutes, James returned. He seemed to not know who I was. Once he entered my information into the system, a revelation occurred. I asked him about Christian, he stated he is some sort of internet appointment person...not really affiliated with the dealership at all. After paying my earnest money, I had several questions for James about, 1) financing; incentive programs; 3) dealer promotions. He could answer NONE of these questions, stating that his 'manager' suggested none of this information would be available until the first vehicles arrive‽ The only person with whom I interacted that I can give a better than average review is Alex. Your sales staff suck; your repair technicians such. I have not even touched on the inability of the latter to diagnose the issues I have experienced with my JSW for the past four years. They make repairs, without **REALYY** resolving the issue, then charge me to repeat the repairs due to their incompetence. I am continuing with my goal of purchasing an ID.Buzz from Clay Cooley. Dealer incentives and special financing is expected. Do what is possible to ensure that, or I will share my dissatisfaction far and wide. More

Service and repair work was great. ..Only complaint is the cost. The cost of the part was so much higher than we could have purchased a Volkswagen part online. ..Only complaint is the cost. The cost of the part was so much higher than we could have purchased a Volkswagen part online. More

Very poor communication. Could not ever get a hold of my representative for my repairs, and no one else could tell me the status of my car. Took a week to repair when I was q Could not ever get a hold of my representative for my repairs, and no one else could tell me the status of my car. Took a week to repair when I was quoted 3 days. More

Alex give is a great example of outstanding customer service and attitude. He is the best person in the Service Department. service and attitude. He is the best person in the Service Department. More

Service person was caring and efficient. He was fast and let me know about upcoming deals. Let more know updates on my service while I wait d for my car He was fast and let me know about upcoming deals. Let more know updates on my service while I wait d for my car More

Service was good as usual and Alex was great. The new facility is very comfortable and I much appreciate the courtesy shuttle service. The new facility is very comfortable and I much appreciate the courtesy shuttle service. More

I worked with Djibril he was so helpful, professional very knowledgeable and friendly. He informed me with the status of my car so I was well informed what was going on. I enjoyed working with him. very knowledgeable and friendly. He informed me with the status of my car so I was well informed what was going on. I enjoyed working with him. More

I bought the (preowned) car there because I liked it so much but had time constraints. The whole process could have been a more pleasant and exciting experience, starting by rushing me during the test driv much but had time constraints. The whole process could have been a more pleasant and exciting experience, starting by rushing me during the test drive and not explaining the car, which made me think they wanted to hide something. Then, when I wanted to see their dealership's presale servicing protocol, it was initially refused, and my questions about the specifics of the service history were not answered. Next, the car was sold with an oil change due, but I was told everything was up to date, so the first thing I got to do was to schedule an oil change. Further, the car was advertised as having a specific driver assist function, but it was not equipped with it, which I found out during my drive home. At least the car was fueled before I left. The whole sales process was painful; I spent 6 hours at the dealership, though they knew I was coming in by one-way rental car since I live 2 hours away. I do not know what took so long since the car was technically ready. This seems like a sales tactic to wear out the customer to sell an expensive coverage plan at the end, which is how it was done with me. They sold it to me as an essential thing (just 100$ a month more") to have, which even lowers the car loan interest rate (which it technically did, but in the end, I pay way more), but did not disclose the total costs until I signed the papers-it added 6000 $ to my loan. The finance person commented, "It's just the first shock." I regret falling for such a tactic. I recommend putting the money aside for potential repairs and not wasting money on such protection plans. Those are designed to create salespeople commissions. Finally, I have a comment on professionalism: As a customer, I was addressed as a "man" instead of my name with phrases like "nice care, man." I am not 18 years old anymore and do not appreciate such phrases. I understand that the intent might be to relax the atmosphere, but I found it unprofessional. Unfortunately, I would not buy another car here. More

The entire team under Aaron Allison’s realm is awesome! I’m totally trust this team and the service from Aaron, DJ and Alex! I’m totally trust this team and the service from Aaron, DJ and Alex! More

Salesman and the manager were amazingly helpful, informative, and knowledgeable. I give this place five stars all the way. informative, and knowledgeable. I give this place five stars all the way. More